Skycrown Casino - general discussion (page 3)

The other complaint was the fact I won 121.000 Rand , I wanted to cash out ) 80.000 Rand then the verification started . The problem was the picture from my used card at the back … it’s a credit card .. so they didn’t approve the withdraw. But my bankstatements showed exactly transactions with my card . So I went for a new debit card later . But then the card number is changerd . Because the amount and verification was impossible I played … like one of the other complains also . Now I deposit with brand new , the verification went fine . So that’s why I stated to play again . Sort of trust . I play with other casino also zero problems … but I see my complaints look very much on the other complaint … exactly the same issue

Hi ,

just checked … my account is fully verified.

Radja , just zero interaction then sane answers . Can I sent you something private ? You wil never win and got payed out .

kind regards ,

Franciscus

hi there ,

any one who I can sent some information?

kind regards

Hi!

Post all relevant info to the complaint thread, please - that's the main source of information the complaint handler uses.

You know I don't handle complaints or casino reviews, I take care of the forum.

If you, however, come across something you feel we should check, use this email address please:

data@casino.guru

Hi ,

ok i will … so far again circles …they told my my account is fully verified. But if I ask them to put the amount what’s missing on my bank .. no answer …. I guess they will put it on account .. then the amount is to small to withdraw I think . So then you are back in the circle . Had some information from my bank I went in . So far it’s about trust … if a casino is fair I will say … but after the 80.000 Rand situation. I took a brake after a closure … and then I tried again . So even for a player with almost level 6 is just not ok .

so will wait again … maybe I can say soon a fairytale is solved

Update 21 april !!!!

Same answer : nothing

seems you really talking to a robot .

special department is busy with it .

Zero good feed back from casino : 21 April .

it really seems there are no humans involved with there answers . Special department is busy ……

kind regards .

I just received Rand 800 on my account not on my bank account.

I'm sorry, but I got lost. I don't comprehend the issue anymore.

The complaint is about the missing deposit. Now the money is finally shown in your casino account. Well, problem solved, right?

Hopefully, the person dealing with your complaint will do better than me.

How do you mean .. radja yes money is back .. but remember I asked them to put it on my account . Also don’t forget there is a lot of communication between casino , while I think it’s to intense to get money back . That I wanted to tell you .. don’t get offended about dealing the complaint , it’s just my opinion with the previous experience. You take it way to personal … it’s not the first casino I play and not the last one . You feel offended. And you’re answer about doing better with you’re complain , is not appropriate.

have a good weekend

Hello,

Kindly concentrate on my worlds, because we obviously don't understand each other well.

The complaint was closed: "I'll mark the complaint as resolved since the deposit was credited to your casino balance."

That's what I mean by writing here in the forum following:

"The complaint is about the missing deposit. Now the money is finally shown in your casino account. Well, problem solved, right?"

I'm sorry, but I can't comprehend most things you wrote simply because the expressions. 🙂

I'm happy though the complaint was resolved.

Yeah maybe it’s a miscommunication. Yeah I was happy .. but took a long email process between casino and me . Problem voor guru is solved . And i closed account . Playing with a very nice casino now .

have a good Sunday .

Dave

Well, such an unpleasant experience can happen occasionally, but sadly, I have no advice to avoid such a situation in the future.

I hope your next casino experience will be far better!🤞✨

Good luck playing in the casino, let us know how it went.

Thanks ⭐️

Posted a review outlining my negative experience at this casino which has since been placed on pending after being accepted. In summary, I made a deposit using LTC to my account address and the casino refuses to credit the account/refund the amount. They have since transferred the entire amount into their own personal wallet to keep for themselves. This casino is an absolute joke which engages in criminal theft. The high casino guru rating is clearly bias and more than likely paid for. Do not deposit/play here unless you want your funds stolen!

Hello there and welcome!

I think it is not fair to say the rating or review was bought - we do not work this way. I'm sorry to see you have a dispute with the casino, but based on the other complaints, this casino cares about players.

You may experience an issue even in the best casino in the world. For now, I think you should calm down.

If we find the casino has made something incorrect or unfair, there will be consequences. Read more here.

Your user review is pending due to an ongoing complaint, don't worry this is a standard procedure. And the review will be considered as soon as the complaint is closed.

Anything else I can help you with, perhaps?

Just ask.

Hey gurus,

I won $40,250 AUD at the crown casino on Royal Joker. I had to verify my selfie which took a few goes and they emailed saying it should be an hour after verification process.

it was not on a bonus.

i don’t have multiple accounts and i have done the li e chat support for the last few days and they ask me to kindly wait and I will be emailed in consecutive i order as they deal with customers.

i have not been emailed yet and support hang up on me when i ask them to give me a timeframe. I have screenshot all of it.

so my question is.. when should I expect to be paid out. What is the amount of time it should take please if anyone knows. Thank you and kind regard’s.

Annette

Hi, first of all I would like to congratulate you on a nice win. I'm glad you were lucky. 

As far as the withdrawal itself is concerned, you passed the verification successfully according to what you wrote, yes ? 

We give casinos 14 days to process the withdrawal, so when did you enter one ? I would recommend that you keep in touch with the casino to find out how things are going and try to be a little patient. If the casino ignores you and the mentioned time passes, you can then file a complaint and our team will try to help you.

What do you think? 🙂

Hi Jaro,

tha is for the comment, I was paid a $1500

sum as I made withdrawals for $6000 and $1500 dollar lots - Litecoin only allows $6000 at a time and it’s $7500 a day limit.

they did not pay the $6000 dollar one to make up the $7500 limit. And support keeps saying that it’s for fraud yet all the withdrawals were in one transactional win.

Why would they be doing this? Paying one but not the others and they paid second withdrawal not the first one of $6000.

I am fully verified they have paid one withdrawal and I have $39.000 of other transactions remaining unpaid.

should I be concerned?

thanks again.