Silver Oak Casino - general discussion

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On November 27, I made the withdrawal request for $400, I obtained these profits with the no-deposit bonus, since that date I have not had any response, it only appears in my account history that I Request the withdrawal and then on December 5 it appears like "transaction approved, manager requests withdrawal" and that's it.

To follow up on my request, how can I contact the casino, since I have sent many emails without any response.

I'm sorry, but I have no clue what makes the casino ignore you just like that. Have you tried live chat?

I believe that you should submit a complaint, so the complaint team can try to clear this issue.

Go ahead and submit a complaint here.

Silver Oak casino is a scam and any site that would say otherwise is definitely bogus as well because you didn't do your homework. Since June 11th, when I joined S.O.C, got my bonus NEW75 approved, spun up their playthrough requirements and tried to redeem my $100 max cashout bonus. This is when the B.S.ing started.. i proceeded to withdrawal page. The requirements arent presented to you upfront through this page nor are the withdrawal methods, upfront that is. You have to try to withdrawal first. They claim you can win off no deposit codes and that withdrawaling is fast and easy. Upon trying to withdrawal they'll then give you your requirements. If you go to your transactions page it'll show you that you you claimed a bonus/ it was approved, now you've claimed your winnings of $100. Coupon reversal withdrawal requested -$82.46 and instantaneously Coupon reversal withdrawal approved -$82.46. Nothing could be further from the truth. They present only one method to use after player verification is approved, coindraw. Which they probably own as well. Player identification was one of the easiest to get through, I'll admit. That is comparing them to some of their sister casinos. I haven't had a bitcoin wallet in use so it took a day or so for me to find one I was comfortable with, turns out you can use your cashapp account. I didn't know. So i sent them the $10 btc account verification deposit, which they claim I can get back in full immediately upon redeeming my winnings. I received a confirmation email, 2 actually back to back, 1 saying deposit requested and instantaneously 1 saying approved. I'm like he'll yes, withdrawal balance is up to $111.00 now june 13th, I don't know where the extra dollar came from but alright. So I try redeeming my winnings a second time. Coindraw is the only method available to me, since that's how I deposited money to them thru the address they provided. Now that they have my address I figured it can't take more than the 2 hours it took them to receive and approve the deposit. Again nothing could be further from the truth. So 2 days later the 14th I send an email, besides the deposit approval, ive sent 2 by now and filled out their janky chat page. Which reminds me if you try to call them itll ask for your access code that you havent been given. Also their "live chat" you can fill out and wait for an email back, i guess they dont know what "live chat" actually means, that there tells me their scandalous or maybe just a lower form of intellectual beings, anyways filled that out 6xs now havent heard squat., Back to my email; "just a reminder I did your requirements, you deposited my $10 btc, it showed I had $110 withdrawal, I withdrawal the whole thing sent some emails and filled out your "live chat" 2xs, still haven't heard from anyone and nothing is showing up on my transactions page beyond you depositing my $10 btc wallet confirmation. Think I can get my money back and my winnings that's June 14. On June 16th 1:22am, exactly 72hrs after reclaiming my winnings they cancel my coindraw request instead of approving it and instantaneously in that same minute, it shows manager requested withdraw $100 requested, manager requested withdrawal approved, coindraw withdrawal requested $11.00 and coindraw withdrawal approved $11.00. So they next day I see the cashapp message $12.00 deposited in my account. Even I can figure out that due to bitcoins rising "stock", this is why my $10 turned into$12 through these processing times, but where's my $100 winnings. I've sent probably 6 emails and hit their "live chat" up about the same amount of times now being real cordial for most of those. Still haven't received not a single email since them approving my original $10 deposit, not one. Even though their live chat says guaranteed someone will be with you within 48 hrs or less. Guaranteed this casino doesn't honor their bonuses and guaranteed this casino is a fraud. I'm guessing all or most of their sister casinos are the same way. If I was a betting man which I'm not, I would have to say if you want real money back luckylands, chumba, or orion stars have been the only legit ones I've found, so far that is. Silver Oak Casino? Fraud

Well, in some casinos, withdrawals are pretty slow. Hard to claim the opposite.

Let's hope it was caused by the weekend. I'll wait for further updates.🤞

It sounds inconvenient, but for now, I would call that a delayed payment, not a fraud. But I take your opinion given the circumstances, of course.

Still haven't seen a deposit. I would definitely call it fraud, fake casino or whatever you wish. They definitely do not honor their word for sure.

Well, deposit or withdrawal, please? I thought the issue concerned delayed payment.

If it is the deposit after all, have you consulted with the payment provider? I would certainly do that.

Anyway, did you know we offer a free complaint feature to players in need? Have a closer look right here:

https://casino.guru/complaint-resolution-instructions

May help you as well.

What do you think about it?

AVOID AT ALL COST! It's now been a month I've been waiting for my withdrawal and I have yet to receive it let alone a response even from my numerous emails. I've tried calling and the line is always busy. The 24/7 chat option is completely fictional because there is no chat. I rarely leave a rating on anything but seriously save your money. They claimed that I need to make a crypto deposit to my account for verification and I would be able to withdraw it as well as the winnings, complete bullshit. AVOID AT ALL COST !

Hello there!

I will never understand what may possibly cause such a huge delay! Luckily you created the complaint which give us a chance to stick our noses into the casino's practices.

Speaking of which, what is the last info you got from the casino? I honestly doubt crypto deposit serves for the verification, what do they think they'll verify? 😀

I know - it is not funny at all!

this is all the supporting documents I have that seem relevant

I'd say those are not proof the casino asked you for. I mean it only shows details from your casino account, but you were asked to make a crypto deposit in order to use the same method for the withdrawal. Am I correct at this point?

Yep, it does sound quite weird, still - have you done so?

Have you any further updates perhaps?

THIS raggety Casino is another I set a withdraw and never received my money. I made the $10 deposit they required to cash out but then ...nothing. No answer to my emails for over a week and then they put the money back in my balance and continued to not respond to my emails. I depleted the balance and and put that lousy place in the past. $100 Ill never see

Oh, no..

I sincerely thank you for sharing. You did the right thing. I wish you better luck with withdrawals next time!

Stay away from this place. Support is no help. Just curious if anyone has ever gotten there money?

You really need to be careful using Cash App for Casino activity. Cash App will BAN you. Just telling you be careful. is all

I bet you have not,.. Well, any particular reason for that? Just trying to figure out whether a complaint might help here.