Shazam Casino - general discussion

If you want to discuss anything related to Shazam Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I am trying to finish my withdrawal application with shazam and i am having trouble getting in contact with the finace department who emailed me. i have sent them all proper documentation for withdrawal. they are very slow with responses

Hello,

I tried to get some alternative email addresses for you.

Please contact their live chat they will do their best to help you.

My email address I used on the account is ***. I have contacted there live chat and sent them the necessary information. They requested the withdrawal document with the swift information twice. I sent it to them multiple times. The only reason I’m concerned is because of the negative reviews I’ve read online. I’ve read there TOS and I am 100% eligible for the withdrawal. You have my permission to act on my behalf.

Hello,

Firstly, do not ever share your account info publicly again - email included.

Secondly, I am not going to act on your behalf. 🙂

You wrote that you're being ignored so I tried to help. Now you're in touch with the casino again so you can communicate and take care of the matter.

Please update us when you get your winnings.

Ok I understand. I have 3 pending withdrawals for 1500$ still waiting on them to process.

Hasn’t reached the 7 day processing period but I will keep you updated

Hello,

I browsed recent complaints and frankly, you are not alone who have to wait for longer than usual.

I'd wait for another week and then it would be reasonable to submit the complaint as well.

I hope you will not need it though. Just do not play away from your balance, I know the waiting can be tempting.

I already have 1500$ Waiting to be processed and another 1000$ waiting to go so I won’t be playing anytime soon.

They are paying people though correct? From what I read it seems like withdrawal takes awhile and I’m in line with there TOS no free play. All won off 200$ deposit. Should be 20x the deposit amount. No more play through. All says withdrawable

They don't have a single unresolved complaint as far as I can see so I suppose there shouldn't be any major issue with the casino.

I will be filing a complaint on Monday if I don’t receive any news by then. The end of today marks the 7th business day since my request for withdrawal. There finance department has emailed me but has not mentioned anything about the withdrawal requests. In total it’s 2500$. I’ll keep you guys updated.

Hello there,

what is the situation?

I found no complaint so I guess you got some news, did you?

They said today is the 7th business day. So we shall see.

Ok, waiting eagerly for your update.

I believe it is the end of the business day in curaçao and I have received no response. How do I file a complaint

I know that it's a very unpleasant situation, still, we allow casinos 2 full weeks to fulfilling the withdrawal request. Feel free to submit your complaint here, but be prepared for an additional week.

Even if it’s against there TOS

Yes, because it's actually quite a common issue when the casinos need to deal with the payment providers. The major question is, whether it's rather a regular issue in the specific casino that players need to wait for 2 weeks for their withdrawal (then it has nothing to do with the provider, but it's rather the casino's policy to delay all withdrawals) or if it's something that happens rarely.