SG Casino - general discussion (page 6)

I made withdrawals on 11, 12 and 13.8. Amounts 12,500 CZK, 12,500 CZK and 6,500 CZK. The website states that withdrawals are processed within three business days. I write emails, one of them the casino ignored completely, I write to online support...without success. The casino keeps writing over and over again that they are working on processing my withdrawal and that they thank you for your patience... the same excuses over and over again. NO evidence that they are actually working on processing my withdrawal or a substantiated reason why my payment was delayed. As soon as something moves on Askgemblers, I will let you know.

these answers over and over again. Nothing else. Every time I contact them, anytime.

The casino's last response to ASKG. is from yesterday and it says:

"Thank you very much for your patience.

Kindly be informed that your withdrawals are in the final stage of processing.

Please be assured that we will provide you with updates as soon as there are any developments.

We appreciate your understanding and patience in this matter.

Kind Regards,

SG Casino team,,

I will keep you informed about the further progress of my complaint.

SG casino gave me this information on live chat. I will let you know how it goes and if it is just another intentional withholding of the payout or the TRUTH

She asked again on live chat how it was possible that my withdrawal could still be canceled when they said it was almost processed and ready to be sent to my bank account.

The answer came back that they were trying to make a selection as quickly as possible, I wrote that it was not a question for my answer.

Then I was told that the withdrawal could be canceled at any time during the entire process. To that I wrote that they were constantly lying to me, that it would definitely not be possible to cancel the withdrawal if it was almost processed, and that I would only deal with it on ASKGEMBLERS as a complaint that was already ongoing.

In my opinion, SG casino is just lying, giving me unfounded information about my withdrawal and trying to delay the payout as much as possible.

clear proof from SG casino that withdrawals can only be cancelled while they are waiting to be processed. THE CASINO LIED TO ME IN LIVE CHAT.

Okay, I'll answer everything you asked in one post.

Canceling a withdrawal is something I would definitely not do. If you have that option, just ignore it. When you look at your withdrawal in your player account, does it show something about it being processed? Sometimes it may not be the casino's fault that they have a delay. If they use a third party, for example, and therefore some other payment provider, then that could be the reason.

Also, the choice of payment method can affect this process. So be patient and give it some time. If you write to the casino non-stop, it probably won't help you at all.

If you fail to get your money, then you can contact the team that handles your complaint.

I believe it will be resolved, sometimes it takes a little longer, but you have to think positively and I believe that everything will turn out well.

The status of my withdrawal in my account is still the same as when I made it. For all three withdrawals.

The casino claims that it is in the final stages and is just waiting to be sent to my bank account, but the status on my account for my withdrawal is not updated and it can still be canceled.

I haven't received any answer as to why my selection status isn't updated. Only that the selection can be canceled at any time during the entire selection - but the website says that it can only be canceled while it's waiting to be processed.

I certainly don't want to disturb him.

So if the finance department is still checking, then unfortunately you'll have to wait a little longer.

It seems to be at a stage where it can still be canceled, so the casino probably hasn't sent anything yet.

However, if you're not going to play with it, just hang in there and I believe it will move forward soon.

When do you think it is realistic that I will receive my money? The first withdrawal was on 10.8., then 11.8. and 12.8., so the casino is still foggy

We give casinos 14 days, if this does not happen, players can contact us and ask for help.

I can't predict when the casino will pay. I would like it to be as soon as possible but I can only guess how it will be.

So I'd rather not promise you anything, especially not something that's completely out of my control.

Okay, thank you. If this does not happen after 14 days, I will contact you. Thank you and have a nice day.

You're welcome, I hope you get your money and it won't be necessary to contact us about this. 🙂

Now they wrote on ASKGEMBLERS that they have completed all three withdrawals. So I assume the money should arrive within three business days. I will let you know how it went. Thank you

I have received all my payments. This concludes the process.

I'm very glad it turned out well.

Do you think it took a long time and you won't be playing here anymore or was it manageable?

I had my account closed. A lot of players have problems with withdrawals as I saw in other complaints. It contradicts what they say on the website about withdrawals. And I don't plan to play anymore, it's not just for this reason. Anyway, I don't recommend the casino, it's unnecessary extra stress.

I'm quitting. 🙂

Usually, the lucky few win and never show up at the casino again. But the vast majority end up spending more than they won, so the winner is ultimately the one who doesn't play at the casinos.

I don't understand why others are having trouble when claiming their winnings when i'm able to receive mine in timely manner..

Hello, it is refreshing to see a kind of different experience. 🙂 May I know which payment option you typically use? May give the others a good tip.