Scatterhall Casino - general discussion (page 29)

Just tried to register but never got an email to verify my account. Support told me thanks for stopping by but they can't help me.. nice customer service

ofc the email with special bonus offers i got immediately

I count 5 complaints regarding delayed payments for both casinos. And both casinos are rather big with thousands of players. Scattehall and Spinpirate show more than double the figure. I dont really see the connection here.

This thread has blown up in the last few days for a reason.

Despite, at no point the casino communicated with me and adressed a specific ongoing problem with their payment provider.

I would be happy to accept crypto as well as ewallet withdrawals which they did not offer to me as alternative payment method.

All in all this casino group just shows a lack of professionalism in regards to financial transactions.

Hi,

in fact this information does not help at all. Firstly my bank conducts instant transfers, so the only reason for delayed payments is your payment provider you chose to work with.

If there are lasting payment problems then please inform the players who are waiting for their withdrawals to be processed.

Secondly, I would be more than happy to accept an alternative method for my withdrawals.

I see that you are the PR representative of the casino and as such only the messanger. However, thousands of apologies will not help once the customer lost trust in your company.

To avoid further damage to the casinos reputation I recommend to enhance communication protocols with players and speed up the financial transactions.

Regards

To everyone: Did your missing withdrawals arrive in your account today or yesterday?

lg

Most yes. Unfortunately I haven't yet :C

@Scatterhall

The money arrived, but the money from Spinpirate, where I've been waiting for it for 2 weeks, hasn't arrived yet. Can you please check that again?

Username: The King

I already gave you a hint about the username, maybe I can write it here too: nousutcom . What is the problem with the processing, well over the already specified times.

You're right 😀 nodapay has become unsympathetic to me in the meantime 😂

did you get it ? 😊

Well, unfortunately 😀 I've given up for this week - I'm sure nothing will happen over the weekend either

hi, yes, a payment was already on the account last night, so I thought the other two payments should have been on it right away! That's why I asked if the other payments were also re-transferred, because they haven't been received yet! Maybe you have to check that again because these should have already arrived in the account! 2 payments are just missing!

With kind regards

Natalia / Username:TinoElina

I haven't received anything yet, so I think they'll arrive on Monday

yes, it would have been conceivable that the other two payments would soon be in your account 😶🤔

Keep us posted

how much time has actually passed for you since your 1st payment until the 14th? 😅 everything this year?

Our thread is now number 1 of the current Hot Themes 😂

Maybe it's still coming today - keep your fingers crossed 👍

otherwise sure on Monday 👌

The last few weeks have been great, I had up to 3 payouts per week - before that it was tedious and now it's taking longer again...

yes everything this year ☺️

That sounds nice 🙂 2 payouts a week wouldn't be bad either. do you plan to continue playing there?

Yes, I like the site itself - the bonus too - the thing with the payout is a bit annoying...

I used to play a lot on N1 but unfortunately they don't exist in Austria anymore...

do you have a recommendation?

First withdrawl took 18 days, other more then 10 days.

Now the withdrawl is pending again for 5 businessdays, this is way to long at this rate it takes ages certainly if you have a bigger ammount that gets paid in parts of 500

Scatterhall please speed up the process and make your costumers happy

Yes, I don't get it either - that's how you annoy your customers and it's a pity for this casino...

on the one hand you have to be happy that you get the money ...