Romancasino - general discussion (page 3)

Could you tell us the reason you are waiting this long for the verification to be done, though?

Have you already provided all the necessary documents? 🤔

I've played at several of these casinos over the last three years and made more than 15 successful withdrawals. I didn't even know they were all owned by the same company, and in most of them I've won more than I've lost. Could it be that I'm not profitable for them, and that's why they refuse to pay me? I've realized this business is very dirty and completely unfair; those who lose are rewarded, and those who win are punished.

These casinos use account verification as an excuse not to pay you. You send everything they ask for, and when it's just the last step to verify, they don't approve any of the documents you send. They reject them all for absurd reasons (I remember they rejected my paysafecard history because they didn't understand some of the transactions there; they even asked me to document the top-ups I made with paysafecard, the PINs that appear in the transactions, saying that the top-up PINs are bank cards) and many other excuses. I even made a video recording my phone screen while opening the bank app and showed my bank account details, clearly displaying my name and bank information, but they still won't verify the account.

I've sent them the same documents I sent to other casinos, and they verified my account and I made withdrawals, etc., but they haven't. Until recently I was able to withdraw, and now I can't because they refuse. You can send as many documents as you want, they reject them all the same. They're cybercriminals.

Well, if a casino is fair, it doesn't matter how much players win; they should always pay them if the winnings were accumulated fairly. Right?

If you have issues with this particular casino and you are unable to verify your account for some reason, you should file a complaint here so our team can have a look at it and hopefully help you out.

What do you say about this option?

Last week I contacted RomanCasino via chat and asked what documents they needed to verify my account. They told me I needed a bank statement proving the funds (€150) I had deposited. I downloaded a statement showing €500 in winnings, sent it to them, and they rejected it. The next day, I contacted them again via chat, and they said they would send me an email with the required documents. I replied that I hadn't received any email from RomanCasino, but the chat operator insisted they had. I haven't received any email from RomanCasino, but I did receive an email from NineCasino asking to see my entire bank account history. At RomanCasino, I only made one deposit using Paysafecard, and they sent me my Paysafecard transaction history, which they accepted. What do you think? You contact RomanCasino, and NineCasino replies.

This only happens in casinos in Curaçao or Costa Rica, which have low-level licenses and are free to defraud and abuse customers. My question is, will they ever be held accountable for the damage they're causing, or will we have to take justice into our own hands?

Perhaps these two casinos use the same support, so they somehow mixed it up, I believe. 🤷‍♀️

The main thing here is that your verification was done. Is that right?

Were you able to get your winnings already?

The verification was not carried out and I have not been paid my earnings

Oh, I see. Did any of those casinos explain what went wrong, please? I honestly do not follow the details. I think that the support should explain, but if those casinos/chat operators are in a group, why are they opposing you as a player? That is strange.

How long have you been struggling, please? In any case, I would stick with the casino in which you aimed to verify and get paid. To me it sounds like the best call.

Several months have passed and it seems this isn't progressing. Every time I contact customer service, they ask for a different document and then reject it the next day. They're using account verification as a delaying tactic to avoid paying out the winnings.

What about you filing a complaint here? Have you already thought of it?