Rocknreels Casino - general discussion (page 8)

I received last payment on the week before the 11/04

Could you please try to open a complaint from another device, clear cookies, or try another browser? If that doesn't work either way, we'll try to find out where the problem is. 

Hi, in your situation I would also recommend filing a complaint. Our team would try to help in some way, although it is not a guarantee that you will get money, but you don't have to invest anything except your time. 

It would definitely be a good step because if the casino doesn't try to resolve the whole case, it will affect the safety index and so at least a small satisfaction would be that other players would run into it in the future. 

I see that they basically say the same thing to every player, which is that the money will come by the end of the week, but still nothing happens. 

So what do you think, are you going to go for it ? 

If yes, here is the link where you can submit complaint.

Good luck ☘️

I’ve been trying to , get to the submit reply and it doesn’t submit

They asked and I gave hoping it would mean payment but all the time knowing they didn't need them as according to them had already processed payment once it was just another stall tactic

Yeah they asked for bank statements but did not need them to reschedule .

hope is gone , goodluck I hope I’m wrong and you guys get your withdrawals

They are liscensed searched Curacao sight

In can't happen to anyone else though they are closing no one except people with pending withdrawals can access there sight and even then ya can't deposit so they don't care prove me wrong I've had a complaint submitted here and I'm waiting for any action to occur

My Mrs also recieved hers no drama week before I withdrew mine so around the 7/4 and I withdrew on 14/4

What’s frustrating is that they keep leading us on and giving us false hope. That’s worse than them just shutting down and telling us we won’t be getting it

Has anyone received there withdrawel as yet?

No one has no

Um, sure? From what I've seen you've replied 3 times already so if the problem persists definitely let me know, but I have a feeling you've managed it. 

Well yes, according to what I saw on our website and what Radka wrote before, they have a Curacao license. 

As for your complaint, I saw it and Pavel contacted the casino, so we will see what can be done and hopefully they will cooperate with us and everything will be solved. 

As they say, "hope dies last."

Fingers crossed 🤞

Yes thank you and fingers crossed for sure, hope for a good outcome for us all and not just say they will then not like they have the whole time 👍

Yeah I’ve submitted one , thank you

No replies from the online agents now ..

Yes I’ve completed my complaint

This is the last correspondence I got