RocketPlay Casino - general discussion (page 11)

Unfortunately, no one gave me a reason. I assume the VPN is the cause.

I understand. At least I can promise that the mediator will look at it. Maybe this is not the end after all.

Thank you from the bottom of my heart ❤️

You are welcome. I wish you fair resolution and a lovely Sunday.

I imagine this is stressful and not exactly a kitchen-table topic, so if you want to talk more, we can. 🙂

I'll surely want to know whether the complaint will help, of course.

I hope so too, and I'll gladly give you feedback.

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I will do this also.

Have they paid your money?

Thank you for bringing this to the community’s attention. We always welcome the opportunity to address concerns openly.

However, after a careful review by our legal department, we can confirm that the court judgement referenced in this post is not authentic. No such judgement against RocketPlay Casino or its partners exists in any official legal registry.

We remain committed to transparency and responsible communication with our players. We will continue to engage openly with our community and address any concerns based on verified and factual information.

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Be careful when you use the site. I have an approved withdrawal of $4051 missing, waited for almost 2 weeks now.

When you raise this with support team, they will say they have now raise it with their payment provider and need to wait for 72 hours. 72 hours passed, no response then raise another request and then wait ANOTHER 72 hours. Forever 72 hours.

Still resolving, but my bet is the $4051 is gone.

Hello, if you're unable to resolve this situation directly with the casino, I'd recommend filing a complaint with us.

How many times have they already told you to wait another 72 hours? Have they told you anything at all about what the payment provider said after they escalated the issue with them?

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