RocketPlay Casino - general discussion (page 10)

Hey, I'm glad you like this casino.

What promotions do they offer? 😀

I absolutely love Rocketplay Casino! Great games, awesome bonuses and the support team are very efficient and helpful! Highly recommend.

And what did they offer you to write this? 🤔

Rocket Play is a very reliable site with great providers and payouts are very fast.

I have a post on the forum about this group. They have been served with a 'letter of claim' by my solicitors as are attempting the theft of sports winnings.

You can track it here for anyone with issues - https://casino.guru/forum/complaints-discussion/rocketplay-court-action---question#post-256112

I would suggest you look at my case as your casino has a letter of claim issued against it via my solicitors Flynn/Finds for breach of contract and attempted theft which I am documenting here - https://casino.guru/forum/complaints-discussion/rocketplay-court-action---question#post-256112

I’ve had a very bad experience.

Blocked my account with 2 deposits init. Been a player for 6 months all verified and multiple deposits and withdrawals.

Had to open a casinoguru complaint as they are breaking the law and their own terms .

Have they explained to you why they blocked the account, though?

Was it after you requested a withdrawal?

 Thank you for your kind words! We’re thrilled you’re enjoying RocketPlay. Wishing you great luck and unforgettable wins – skyrocket your victories!

My solicitors Flyyn & Finds have started action against you with claims forms for attempted theft.

Perhaps you'd care to comment on this as I am publicizing this and have contacted your affiliates.

Court Papers were served on Rocketplay and Rocketplay affiliates yesterday and filed with the court by my solicitors . If the 'business' does not engage in the pre action protocol I think I get default judgment and then I can get baliffs involved. Will keep people updated incase anyone else has fallen fowl.

I have an open complaint against them after they closed my account with two deposits inside, one of which I actually had some wins on

Your complaint is in Mirkas's hands now, and the casino has actually responded to her, so we need to wait and see what they have to say about your case.

Please stay patient.

For anyone thinking of playing here. Please see they now have at least one active court claim against them. Notification from the court of receipt below. This can still take months and months though (apparently).

Great deals

It's a very good casino, with a wide variety of slots and a modern and fresh atmosphere; the best casino.

Hello everyone,

My account was blocked by Rocketplay.com because my VPN was accidentally running in the background (I was using online banking beforehand). I contacted support immediately, explained the situation, and apologized. It really was just a mistake. The casino keeps referring me to its terms and conditions and remains unmoved.

Has anyone had this experience? What did you do, and is there any chance the casino will reactivate my account at some point? Has anyone else been in the same situation? Thanks for your replies! 🙂 Best regards

Hello,

I see you accidentally found yourself in an unlucky situation. Based on your honest description, I would like to say that, in my opinion, casinos are never happy to lose customers, so if you have not gained an unfair advantage by even accidentally using the VPN, which usualy means that you for example, did not take a bonus you should not have available without the VPN or play a restricted game you would not normally even open, I would be benevolent. VPN is forbidden as a masking tool, which, just as described, may alter the bonus offers or even game availability; on the other hand, we live in cyber era and a certain level of protection makes perfect sense.

Perhaps a question, if I may? Was your VPN set to a different country? That could be considered "masking." Or was it just turned on but still set to the country you officially live in, please?

It also appears that the casino has already closed your account, so the probability of sudden reopening is quite low, I reckon. 🙁

My VPN was set to Germany, where I was staying.

Which pretty much means you would not get any advantage over the casino, at least in my opinion. Maybe the casino would have a different approach, but I would say we will learn more about it in the complaint.

If I got it correctly, you were only informed that VPN usage was considered a violation, right? Or did anyone perhaps tell you something more?