Rizzio Casino - general discussion (page 2)

Yes. I got my money. Although 24 hours beyond their terms and conditions. They never confiscated my winnings. They only returned the withdrawal to the game account when they asked for additional documentation. But as I wrote in my complaint, it is a really shady site. Today they write one thing and yesterday they write something completely different.

Could you help me formulate a message to the Anjouan gaming board with my own information and what happened? I have recorded all the events in pictures, but you seem to have a good grasp of how to deal with these actors.

Healthy,

I can definitely help you. What you need to do is write in this discussion what happened, put the dates when it happened and put in brackets the text that includes a screenshot. See my letter that I posted in that discussion earlier as an example. When you tell me what happened DO NOT add any of your personal information here. Just what happened, the date, and if there is a section that contains a picture that you want to send there.

With this information, I will write a letter for you in this discussion and you can copy it from here and send it to the Anjouan gaming board. Is this arrangement suitable?

I don't remember the exact day I opened the account but around 12-14 November. I made a couple of 25e deposits which I didn't get any winnings then I deposited 50e which I won about 300e on betting and tried to play sweet bonanza with the winnings which gave me a balance of over 600e the exact withdrawal amount was 604e. (picture) The first documents of my account were approved and when I was making a withdrawal they asked for more documents and they were also approved. (picture). Then when a few days had passed since the withdrawal the money was taken from me it happened on 20.11 (picture) taken to system and they returned 50e i.e. my last deposit which I couldn't even withdraw because the minimum withdrawal is 100e on that site. Now I have received vague answers and they didn't even respond to the complaint I made here on casino guru. I have pictures of their answers and I can still log in to their website.

Hi,

A few clarifying questions: Did you have two 25e deposits? And were they on the same day you joined? On what date were the first documents approved? On what date did you receive a request for new documents and when were they approved?

If you add them, I'll start writing.

And was it the case that they didn't give you a more specific reason why they did this?

Yes, I made two 25e deposits before the 50e deposit and those first two deposits would happen on November 17. And the 50e deposit later on the same day, so I won that 600e while playing from the afternoon of November 17 to the morning of November 18.

So I joined on 17.11. And the first documents were approved on 17.11 when I sent them as soon as I joined. The second documents were approved and I also received a request on 19.11. So you can

They didn't give any reason, they just referred to the rules, but I haven't broken them. I played at the same ones as I have played at many other casinos.

The winnings were confiscated on November 20th when they noticed I wasn't canceling the withdrawal.

Okei. Kopioi alla oleva:

Dear Anjouan licensing services,

I need your help with Rizzio.io

I joined them on 17.11.2025 and i made three deposits (25e + 25e + 50e)

I did send my documents straight away on 17.11.2025 and those were approved at the same day.

I was able to win 604 euros with sportbetting and playing sweet bonanza on 17-18.11.2025 (see screenshot attached)

When i made my withdrawal request on 19.11.2025 i was requested for additional document and those were approved (see screenshot attached)

On 20.11.2025 all of a sudden they canceled my withdrawal request and took away all winnings and returned my last deposit worth 50e (see screenshot attached)

I couldnt even withdraw that since their minimum withdrawal limit is 100e.

I have try to ask several times, which spesific rule i broke. Unfortunately i have not received any real answer or any kind of proof what i have done wrong. I can assure you that i have not done anything wrong.

I have try to solve this dispute directly with the casino and i have try to solve it trough casinoguru.com without results.

On casinoguru complaint they didnt reply at all even with many attempts to contact them.

Rizzio.io brings very bad publicity to Anjouan license and this site needs to be stopped. Please help me to get my 604€. On this date 19.12.2025 i have not received any solution or i have not been paid. Also i want to mention that i have documented everything in case you need or want some extra proof.

If we look all reviews from this site, many players have had very much issues with them.

Thank you for your co-operation and i wish you a Merry Christmas ahed.

19.12.2025 lisää perään paikkakunta

best regards, lisää alle oma nimesi.

Tosiaan kopio tuo ja lähetä se yhdessä kuvien kanssa Anjouaniin. Löydätkö sen paikan mistä valitus heille lähetetään ?

Oh my goodness, what a great idea!!! I just wrote you that letter (over 1800 characters), but the casinoguru page said that my comment would be reviewed within 48 hours!!!!

@Radka can you please quickly release that long message of mine to Mntdw???? He needs help with his case and I'm trying to help him!!!!

I am very sorry Mntdw. I actually wrote you a letter containing over 1800 characters, but this site requires it to be checked. I really don't understand this casino guru's behavior, that I am trying to help another player and they block my long letter!!!!

I hope the message will be checked soon. If it hasn't been checked tomorrow, I can share someone else's contact information for a while.

I don't know what happened there. I wrote that message for about 30 minutes and every now and then I went to check what information you had written to me. I can TRY to help you, but of course there are no guarantees. I wonder why this message went to review? Too many characters or too much information for the player which is usually not advertised?

And you're probably wondering why I want to help you? The reason is so simple, that with my 20 years of experience as a player in this cruel casino world and me downright *******, the casino's advantage is already such that you can't win in the long run. Then there are these sites who downright ***** in addition to this advantage. It's against my principles.

This is what the publication said in that letter. Apparently they couldn't stand such direct speech.

That wasn't my letter, but a response to your recent message.

What went wrong too…….

I'm asking you, casinoguru/Radka, how did you think you could get money out of anything in today's world when there's GDPR etc. and you can't write any stricter text?