Rizzio Casino - general discussion

If you want to discuss anything related to Rizzio Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Completely similar experience of unjustified confiscation of winnings as another Finn who filed a complaint. The emails received were exactly the same content, so it seems like a systematic scam. I was robbed of 890 euros in winnings.

Hi, could you please tell me why the casino confiscated your winnings? What specifically did they tell you that you had violated? 

Dear Mikko

We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €894.35 has been removed from your balance due to the breach of the following Terms & Conditions:

 

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

 

Lastly, please note that the amount of your last deposit (€25.00) remains in your account.

 

Do not hesitate to contact us in case you require any assistance.

Kind regards,

Customer Support Team

Tuossa siis syy, ja tarkempaa kuvausta siitä, mitä ehtoa noista olin rikkonut, en ole saanut useista pyynnöistäni huolimatta. Siis tuomittu ilman mahdollisuutta puolustautua ja edes saamatta syytettä tiedoksi

Thanks for the email provided by the casino. Do you think you didn't do any of that? Did you have to verify yourself? Did you play with the bonus?

If you don't feel that any of this applies to your situation, then I would file a complaint and our team would start an investigation.

What do you say? 

@Ukjaa

At what point were your winnings confiscated? I am now at the stage where after waiting 3 days for a withdrawal, it was canceled and a different document was requested again. How many documents were requested from you? I ask so that I can prepare myself. I had a similar case a couple of years ago with another casino who used delay tactics and it took a good three weeks before I received my money with the help of the licensor. This "casino" operates in a very similar way.

Complete scam and now they don't even answer emails or react to the complaint I made here. Everything went exactly like the others. Deposits were successful and the first confirmations. Then I won about 600e from betting and had to send more proof of identity, i.e. a selfie with my passport. When that was also approved and I didn't cancel the withdrawal after a few days of delay, the money was taken from me, citing some rules that I hadn't broken. This scam site needs to be held accountable.

It would be good to hear tips on how I can still try to get the money back through the licensor? It's been several weeks since the money was stolen.

It's funny how many casino review sites have given rizzio positive reviews. I've messaged many sites but they haven't responded when I've told them what kind of site it really is. So it can be said that many casino review sites are also just as immoral and are happy to recommend playing on scam sites.

https://casino.guru/fi/valitukset/rizzio-casino-pelaajan-voitot-takavarikoidan

https://casino.guru/fi/rizzio-casino-arvostelu

https://casino.guru/fi/foorumi/kasinot/rizzio-kasino-huijaus/2#post-236505

https://www.trustpilot.com/review/rizzio.io?languages=all

There aren't many other people on that truspilot that have good things to say and similar experiences to the people here.

Healthy,

Go to the bottom of the rizzio.io page and click on the licensor icon. This will take you to the anjouan gaming board page. At the bottom of that page there is a section called "submit complaint"

You must upload your passport, proof of address and proof of the funds you have played with (e.g. bank statement, etc.)

Put all the necessary information about the case there and submit. Remember that you do not distort the truth in any way, otherwise they will not process your complaint.

I complained to that institute a couple of years ago and it took about a week for them to open a case and all the emails that were sent were between me, the company and Anjouan and each of us saw what was replied to. After two days of the case, the casino paid me my money.

I hope this is of some help to you.

I would just like to mention that Anjoan rarely responds at all. You were extremely lucky, I believe. So I recommend filing a complaint with my colleagues too. There are several reasons why this action benefits the community.

As players should know, the safety index is directly involved in the complaints process through our website. So, if you actually want to help, the complaint is a good call. Experiences shared on the forum or on "Trust"pilot are not verified, hence have no impact here.

https://casino.guru/complaints/create 👈

Thank you for your help!

I have also filed a complaint through you, but the casino doesn't seem to be responding to you at all. It is still extremely great that you are trying to resolve these issues, so thank you for that! I understand that Anjouan often doesn't respond, but when there is a clear violation of the rules on the part of the casino, they will help. But I really emphasize that it is not worth contacting them about any small matters and the truth must not be distorted in any way.

And I really base everything on my own experience, and I have that experience for about 20 years as a player. So I've seen all kinds of attempts from casinos, but I've always gotten my money in the end.

Well, I'm glad you can navigate that well in the gambling world.

Players often dislike our casino reviews, but instead of voicing their complaints, they continue to assert that the reviews are inaccurate. Even though I understand that perspective, I believe it requires mutual effort to maintain the rating or score in optimal condition. So, whenever players believe something is not fair or right, I and my colleagues hope that a complaint is filed, because this is how players can directly change the casino score.

I apologize for using your post as a source of encouragement; however, I believe it is worthwhile because, as you mentioned, if we are unable to reason with the casino, we always recommend involving the licensing authority. We want to stay in touch and see the case through to completion so that the outcome is clear and can serve as an example for others.

It is truly great to have someone like you around.

Hi Radka,

I do see it that casinoguru casino reviews are very accurate and I often check what your site says before I join. Unfortunately, in Rizzio's case, I didn't. I think you are a much more reliable source than AG. And personally, the most important thing for me is that other players avoid sites like rizzio.io so they don't have to go through the effort it takes to get their money out. I can say that it is very frustrating. However, if this happens, I would recommend a few things to players:

1. Patience. Don't gamble your winnings if the casino starts to cheat. That's exactly what the casinos want.
2. Document all messages and conversations.
3. Be polite even in situations where the casino chants a robotic mantra and doesn't answer your question.
4. Write your reviews on various forums based on your own experience.
5. If you encounter a problem, file a complaint on various forums, such as casinoguru.
6. Feel free to contact the licensing authority.
7. FIGHT for your rights!

This is indeed nice to hear, but I'm usually the first one to say that sometimes we should act more swiftly on our side. However, you make a valid point. It is indeed far better to avoid the problematic casinos in the first place!

It's awesome that there are people like you who aim to help others.

Great tips!

Thank you for contacting us.

 

We understand that you may be disappointed with the outcome of the decision made by the relevant department.

Please be informed that our decision is final and was made in accordance with our terms and conditions.

 

We would like to inform you that our Terms and Conditions are approved and authorized by the licensing regulator, aiming to ensure that all gaming activities are carried out in a socially responsible manner.

 

He vastasivat näin nyt kahden viikon vastaamattomuuden jälkeen. Eivät he ota mitään vastuuta eikä kukaan muukaan tule saamaan rahojaan.

Hi, If you really haven't done anything wrong, don't contact the Anjouan gaming board. I just got a message from Rizzio.io that the withdrawal has been approved and the money is now in my account. However, I was very active the whole time and for example today alone I was in the chat four times. The last time I gave them one last chance and told them that you have 90 minutes to pay before my complaint goes to the Anjouan gaming board. I also told them that I have already prepared all the documents, screenshots and the letter to Anjouan. They paid me when there were 2 minutes left of this 90 minute deadline. I will put here for you, for example, the letter that I wrote there. And remember that they only deal with English.

Every time I've gone into chat, the bot responds like this:

Sorry, we are offline right now. 😔

For your questions, you can write to us 24/7 by email.

Hi,

Yes, it's true that it's like that quite often during the day. I always try again and I can get there too.

So you got the money now? They didn't confiscate your winnings at any point?