Rich Palms Casino - general discussion

If you want to discuss anything related to Rich Palms Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have made an account in this casino, wagered the bonus, deposited and sent my doccuments for verification porpuses on October 10th. On October 29th it was approved. They made my wire transfer on December 9th but still haven't reached my account. They said that I should call my bank, I did and my bank said that the transfer never made it here, that it must be blocked and the Rich Palms should talk to their bank. I passed this information to Rich Palms that asked me to send an email to the financial department with screenshots proving that I haven't receive anything. I mean!!!! Horrible! Why don't they just talk to their bank since it's there problem? Very unprofissional, very slow.

Thank you for your user review as well as for your complaint. Our team will look into it. Casino earned a very good reputation, so I'd assume there is a good chance they will cooperate in goodwill.

i cant redeem my new player bonus

Hello, have you met all the requirements, please?

If yes, please contact their live chat and let us know how it went.

I cannot make the first deposit with rich palms.

What should I do?

I'm trying to send money with Bitcoin, but I don't know because I need a nickname and address.

Hello,

have you already registered I wonder? If so, I'd ask their live chat. Most importantly, do you have an exchange wallet? You have to enter its address to proceed

This article should cover the basics.

Let me know if you managed to deposit successfully.

Rich palms no longer accepts credit cards. They only accept crypto currencies.

In general or for the players from the US only?

Feel free to use the "update us" feature, please 🙂

Yea, they literary force you to use Crypto. but only when try to deposit 🙂

Hi, so as far as withdrawals are concerned, it doesn't apply there ? Of course, it is usually recommended to withdraw in the same way as it was deposited, so it would make sense. 

If you have played in a casino and can I ask what your experience has been ? Have you had a chance to withdraw ? 

Is that real

What do you mean by what you write? Can you elaborate a little? 🙂

Have provided my documents have been approved but they are showing it was claimed 5 days later than when I did claim because they thought my aba number wasn't valid when in fact it is then when I request to be paid thru my digital wallet with cash app they can't send to that wallet but can receive from it excuse after excuse will be contacting fairshake.com

Hi, do you have a problem with the withdrawal according to what I said ? Did you try to tell them how it is possible that the number is not valid if you have already deposited in the casino ? Did you try to ask if it would be possible to use some alternative to withdraw ? How long does your situation last ? 

Please let me know and we will see what can be done.