Rabona Casino - general discussion (page 21)

I told them that I reported everything to the Curacao Gambling Control Board, which I did, as well as to all the relevant institutions in my country, internationally, as well as in Cyprus, and that I would pursue everything to the end, regardless of whether they paid me the money or not. And they got involved from another site, not here, and contacted them and asked about my case. As if it was about millions, WHAT THE HELL..

What site is it? I need help with this casino

They don't move much here. It depends on them and the casino in question. I don't see how they solved my problem as normal.

https://forum.icasinobalkan.com/forum/18-pritu%C5%BEbe-na-casino/

The logic behind what you are saying is not there yet I would say. You avoid answering at all, and also when I ask you something that is easy to follow and available, you don't know what to say about it. All you are doing here is telling me general statements that have no weight. 

As for help from us, where did you ask for it? I have not seen you open a complaint anywhere. Do you think that if you post on the forum that everyone will write to you and so on? You have to do something to get help from us, and it's not hard, but I don't see anything. Just talk. 

You are a bit arrogant and rude and you speak in an inappropriate tone, please stop writing me your litanies, I communicate here with other people, NOT with you. ok?

Because what you're saying doesn't make much sense. I haven't seen a single post where you asked for help. When you talk about the logic where the Curacao license for Rabidi was revoked, that doesn't make sense either. When I asked you normally, you again didn't give any answer where there was a response to what I'm saying. 

But whatever, I can get a picture from what you said.

Do not play or register at Rabona, or any of their casinos with other names (Legiano, BankOnBet, and a long etcetera...) They do not pay. Here is a screenshot of my withdrawals as they are always cancelled. They claim that I have violated one of their conditions (that is a lie) and a thousand excuses for not paying. Stay away from this whole network of fraudulent casinos. I have also made a complaint to the Curacao Gaming Control Board and yesterday they contacted me. I passed them all the tests and they told me that apart from the fine that goes from $50,000 to $250,000 they risk losing their licenses. I passed them tests from several betting houses such as Legiano etc., and they told me that they have links, that is, that it is all a network and that they have several complaints from more people like me. So, if they continue not to pay me my money, I will go all the way.



Now this smart guy and 'know-it-all' will tell you that they don't even have a Curacao license and harass you until you prove to him that they do.. 😉

Rabona truly does not possess a Curacao license, like many others. Instead, they opted for Comoros (AOFA).

In any case, hopefully the complaint will prove you right; for that, kindly respond in the complaint thread 👈

Not much to add at this point, I guess.

That's what I told you, you can still write to them nicely that Curacao contacted you and everything else, but they seem deaf and blind... I think there is a certain correlation between Rabona and this guru, as one user has already concluded.

Well, I just sent the complaint to Comoros AOFA as well. Until they pay me, I will not stop.

That's how it should be, threaten them and all other institutions of persecution, yours, theirs, international, tell them that you filed a police report and hired a lawyer until you get everything done, even if you never get your money... that's my advice.

If I may, you should concentrate on the complaint. Licensing authorities are not very fond of direct responses, I'm afraid.

There is no "correlation" between Casino Guru, the former Curacao license, AOFA, or Rabona. The thing is that players are not always right or are not able to prove the casinos wrong during the complaint.

Also, a bad user experience is not something we use to punish casinos, insted we present the experience to the community. We focus on adhering to fair rules. So, feel free to ask concrete questions if you like.

If there is no relationship, it seems that way. I do not understand the very positive rating given to this casino and its subsidiaries, especially with the very manipulative way they act, withholding customers' money unjustifiably and taking away bonuses and money from players.

How many user complaints does it take for you to lower RABONA's score???

It seems normal to them, they are just philosophizing, I have never experienced in any bookmaker in the world that they do not pay out winnings, i.e. that you have to wait and fight for almost a month to get YOUR money and that under the question mark whether you will get it at all... EVERYONE I know and where I have played pays out the next day at the latest, for example, the bookmaker where I play now pays out funds within a few minutes when you request a payout. That rabona is not liquid or wants to tire you out to give up on everything or to cancel payouts because as they say the money will be returned to your account 'at the speed of light', there is no problem with speed & efficiency, so 'spend' money and make this whole circus easier for them. These people here at casino guru are just 'fighting' whether rabona has a curacao license or not, they do not deal with the essence of the problem, yesterday I read in SEVERAL places that they have their license, which means CURACAO and I also contacted them right at the beginning of this whole mess. The positive reviews are obviously 'oiled' and can't be a coincidence after so many SAME examples with players and their PAYOUTS.

Hello, now we are getting somewhere—you think the Safety Index is inadequately high for Rabona. You have every right to such an opinion.

Since not every complaint is the same and context matters pretty much, I honestly can't say how many unresolved complaints are needed to change the rating. It is never that simple. There are several key aspects—the complaint severity determined by the disputed amount and the fact that such a complaint needs to be closed as unresolved. I hope you see it is not possible to make such a guess.

One unresolved complaint will hardly "do the trick."

Besides, we are unable to use unproven feedback as a fundamental basis for mathematical calculation.

Hence, "taking bonuses away" is actually a customer experience, not a matter for changing the Index. Unpaid winnings—that's another story, yet as I showed you, only once a case ended as unresolved. We are not aware of unpaid players; open complaints may also be resolved.

I suggest you read the guides explaining the process. Are you willing to try? I fear we won't get far without that...

With all honesty, I did not spot any complaints submitted against a single casino, so why are you just complaining on the forum? That's pointless. You accuse us of ignoring unpaid winnings and whatever else, yet you are the one unable to prove the unfair casino actions.

Act, or stop pushing. Without proving your accusations, you are also a good philosopher here. Don't you think?

In my opinion this is a fair question.