Qbet Casino - general discussion (page 7)

Do you play at this casino?

Shure i did ive lost 9900 the company using third party company for deposit also

they lie in the live chat when i gave my mail they ignore me got no respond in mail

im registerd in cruks first the vip manager tell me it wasnt a problem

Hello, if I may, I'd like to say that's a really complicated situation.

You told the casino you’re on CRUKS, but since they operate without a Dutch license, they don’t have to (and actually can’t) check that register. At the same time, it sounds like you still wanted to play; otherwise, you would not have registered, which makes it really difficult to tell what a fair outcome would even look like here.

If you have not already, you may always try to complain to my colleagues. I believe it is essential to understand the whole timeline and the context of the events. One way or another, the case might be rejected, but you will be given a statement.

It’s an unfortunate reality that once someone is on CRUKS, the only real protection is staying within the Dutch-licensed market. Offshore casinos just aren’t bound by those rules, no matter what they say in live chat.

I just wanted you to know that. Complaints can perhaps shed some light on this.

I have done this several times but no results

I'm sorry, could you please clarify what you have done several times?

What I'm curious about is, on what basis should the casino give you a refund? Did they tell you anything about why they sent you a different amount than what you agreed on? Do you have any screenshots showing that the casino promised you a specific amount? 

they don't give it away with often the affiliate costs

Complaints about qbet

I see that the complaint you submitted here was closed as unjustified, though. That means we couldn't help. 🤷‍♀️

Joanna Tinaco Arenas owns Novatech solutions that operates Qbet, 55Bet, Mangacasino and more together with Edwin Ricardo Geerman from Dutch Antilles Management N.V. They are registered on Abraham de Veerstraat 9 in Curacao.

Qbet takes a deposit from your bank account, but doesn't credit it to your account; the money disappears. Any contact attempts are ignored. I have evidence, screenshot, statement, emails

Is your issue already resolved there, please?

Have you also contacted your bank?

I've been playing at this online casino for a while now and have repeatedly searched for the license number and the licensing authority. Unfortunately, this information is nowhere to be found on the website – neither in the footer nor in the customer area.

Problem 1: No transparent license information

When I contacted support via live chat and email, I was simply told to "check the footer." However, there was nothing there. My direct question about the license number and whether a valid EU license existed received no concrete answer.

As of now (early June 2026), I cannot find any evidence of a valid EU license. Research suggests the casino most likely operates under a Curaçao license (presumably #365/JAZ), but without a permit valid in Germany.

Problem 2: Verification does not follow the information provided

The website itself advertises in two places that document verification takes place within a few minutes:

- Once as an advertisement on the landing page

- Once again, directly during the upload process itself

In reality, however, I always received the answer that the process would take 24–48 hours. After three days, I had to actively inquire whether the verification was complete. Only then did I receive confirmation within one hour that everything was finished.

Apparently, the casino is not adhering to its own rules and promises.

In my view, the verification process is deliberately delayed because it's well known that players – especially those with addiction problems – usually only request withdrawals after they've won something. They then gamble away their winnings again in the following hours. Delaying the verification gives them time for this behavior.

Problem 3: Customer chat only works with text snippets

Although the live chat is available 24/7, it's unfortunately not helpful:

- Text modules are used exclusively throughout.

None of my questions were addressed substantively.

- Reference was repeatedly made to the general email address of the customer service department.

- There was no actual solution to the problem.

Problem 4: No overview of deposits

Despite my request, I was not provided with an overview of my deposits. I would have liked to give this to my lawyer, as I am considering legal action. Instead, I had to document all transactions individually with screenshots. This was very tedious and time-consuming. A reputable casino should provide its customers with transparent account statements and overviews.

Problem 5: Trustpilot profile deleted even though the company is active

There is (or was) a profile for this casino on Trustpilot. It states that the profile was deleted because the company no longer exists. This is not true – I have asked Trustpilot to create a new profile for the company.

Problem 6: Mandatory sales conditions in the terms and conditions

The terms and conditions state that any bonus wagered must be wagered three times before a withdrawal can be made. These conditions are very disadvantageous for players and significantly hinder access to their winnings.

Conclusion for players from Germany:

- No transparency regarding licensing arrangements

- No legal protection under German gambling law

- No deposit limits as prescribed in Germany (€1,000/month)

- No German legal protection in case of damage

- Their own promises (a few minutes for verification) are not kept.

- The verification process is likely being deliberately delayed

- Live chat is practically useless, as it only uses pre-written text snippets.

- No transparent overview of deposits available

- Misleading information about the company's existence on Trustpilot

- Disadvantageous wagering requirements in the terms and conditions (3x stake before payout)

Should it be confirmed that no valid EU license exists, I will consider taking legal action to recover my losses (€4,100).

I strongly advise against using this casino at present, as long as no transparent licensing information is provided, promises are not kept, customer support is not really helpful, transparent payment summaries are not provided, and the verification process is delayed.

I demand that the casino refund all deposits made that exceed the €1000 limit in the EU!

Hello, I just want to say that it is very unlikely to obtain refunds this way. Casinos usualy do not track these threads, so I thought it would be best to let you know.

Maybe I'm wrong here, but it seems like sort of an AI enhance statement which is great for the co-writer but provides very little room for following communication for actual readers.

Do you think it would be possible to specify what exactly was wrong and what disputed amount we are discussing? I guess that it's a promising start.

To me, for example, it almost looks like you expect sort of GGL qualities from Curacao-based casino.

Anyway I'll be around for you tomorrow.

They ignore me on email and close the chat once I ask for my funds as we agreed upon. What can I do?

Hello, sorry to see this happening to you. The options remain the same, though—lodging a complaint with us or with the licensing authority.

I am really sorry Radka but you won’t do shit.

That's ok; I believe there is not much to add. All complaints were rejected, so I really get the sentiment. No hard feelings from my side, though. I would love to help, but you know as it is.

Go for the licensing authority; perhaps they will respond to you.

Still, there are no other options worth trying for Curacao-licensed casinos. Nothing has changed, it seems.

You don’t even know they haven’t got a Curaçao license anymore? The day after they got a 24 million euro fine the company behind Qbet and sister sites like Manga casino 55bet dissolved and went under a different shady company called Regal tech solutions limitada. The operator before this was Novatech solutions NV, owned by Joanna Tinaco Arenas.

Now I know, for example. I guess you also see the last update information in the review page, so it's about, like, we actively searched in the meantime, and since players have not been posting complaints, well, it happens. Thank you. I'll send regards to the data team.

And let me take this opportunity to encourage anyone to post a complaint if something is off.

However it states, "The Licensee is authorised to offer games of chance in accordance with the Tobique Gaming Act 2023"

It's a direct submit form in the active validator. This could be handy for anyone. From my perspective, it's not really a big difference from Curacao to this version of offshore authority.