Punt Casino - general discussion

If you want to discuss anything related to Punt Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I'm having difficulty withdrawing

I verified with documents and when i go to withdraw, it just takes me back to start again. Insanity.

Hello,

are you certain that all of your documents have been approved already? Did you receive some kind of confirmation?

If so, I'd ask the casino what may cause this trouble.

You can even record a video where you try to place a withdrawal and send it to the casino as well.

support@punt.casino

Thanks Radka, I had $1400 I was trying to withdraw. I finally tried 100 and it was approved. I then cancelled it and went for the 1400 again and it didn't work. I withdrew 100 at a time for a total of 14 withdrawals lol.

Let's see if I actually get the money. The are a hokey casino. They even figured my play through incorrectly, charging me 40x on free spins that came with my deposit. The email clearly stated that the proceeds from the spins was only a 5X play through. They didn't fix it either. I made the play through anyway.

I will never play on punt casino again and I'll let you know if they pay me, which I'm very skeptical about.

Hello,

I see now. I double-checked the withdrawal limits because I'm quite sure it caused this issue and found the limit of $2,500 per week. Now I wonder whether this information is still correct.

Anyway, we warn that this casino set up very unfair Terms and Conditions, so I'd assume you just proved this unfairness may be used against players. 🙁

Do I understand correctly, that you were able to place 14 withdrawal requests in a row? 😀 

That's unusual, I'd say.

Keep us updated, please. We may be able to assist if necessary.

Good Morning. I won a $25 bonus at this casino. I spent days and days playing and after completing the rollover they don't want to pay. I made sure my country Brazil was eligible before playing. They just took the $100 and didn't pay.

aug. 15, 08:33 am

Manager Withdrawal approved

Requested 2022-08-15 08:33 am

$-101.14

aug. 15, 08:33 am

Manager Withdrawal requested

$-101.14

aug. 15, 08:33 am

Bitcoin Withdrawal denied

Requested 2022-08-13 08:11 am

$100.00

aug. 13, 08:11 am

Bitcoin Withdrawal requested

$-100.00

aug. 12, 09:48 pm

Coupon Reversal Withdrawal approved

Requested 2022-08-12 09:48 pm

$-311.67

aug. 12, 09:48 pm

Coupon Reversal Withdrawal requested

$-311.67

aug. 11, 09:06 am

Free Spin Deposit approved

$25.00

aug. 11, 09:06 am

Free Spin Deposit requested

$25.00

Hello,

well, we would need to know whether you pass all rules associated with those free spins.

It would be best to ask t casino, I'm, sorry but this kind of history is telling me nothing.

Kindly let me know what you learn for the support or live chat.

Become a member of the Punt Casino by creating a brand new account there, and then redeem the promo code "CASH100" to receive a No Deposit Bonus worth 100 Free Spins! The Casino will instantly add Bonus Spins on the "Cash Bandits 3" video slot developed by Realtime Gaming – you can either manually search for this game, or use advanced search tools.

Either way, please note that you must use all of your Free Spins at once. Bonus funds that you will generate will be paid to your account balance with X40 wager, so you must also rollover the bonus amount this many times if you wish to later make a withdrawal request. Max. bonus win is capped at €/$100 or equivalent in other currency.

Terms and Conditions of Punt Casino "Free Spins No Deposit Bonus":

Only new players that sign up in the Punt Casino for the first time can participate in this promotion;

Players that are residents of the following countries cannot sign up in the casino and receive a no deposit bonus: Czech Republic, Slovakia, Serbia, Costa Rica, United Kingdom and Australia;

In order to receive no deposit free spins, player should sign up in the casino via the exclusive link provided on our website and then activate the promo code "CASH100";

Bonus free spins will be credited on the "Cash Bandits 3" video slot provided by Realtime gaming;

Associated winnings from free spins will be subjected to a 40x wagering requirement;

The bonus has max. withdrawal set to €/$100 or equivalent in other currency;

Please note that Bonus amount is considered non-cashable and will be removed from the amount of your withdrawal request;

In case of any questions, please contact casino customer support team via e-mail or live chat at any time;

General Punt Casino Bonus Terms & Conditions Apply.

Well, and what did the casino tell you?

Do you think you could have breached any terms and conditions while playing?

If you did the casino should explain to you.

Kindly let me know.

Casino replied that my area is not within the promotion. But the rules are clear and my country is enabled. Brazil.

Before playing I even asked a chat attendant if Brazil was in and he said yes. Too bad I don't have that proof.

This Casino is breaking the rules ie FAKE NEWS!

I think it would be very useful if you update your complaint because I could not find this information there. Kindly share the casino reply here, you're right - too bad you do not have some screenshots 🙁 but I still think that Kristina should know about this.

The new games are a joke, they updated their website and I made a deposit with a coupon that I used and couldn't play any games, they would not give my money back, they blamed me for not contacting anyone but I spoke with 3 individuals with in one whole day, I advise not to play their because now they are getting to be crooked like some of those other casinos out there now, all the new games are junk and it's not worth donating money to play them

Hello.

well, it's normal that some games can be restricted while a bonus is active, you should be able to find this information in the bonus terms I guess.

I'd say that it's better than being able to play restricted games and find it out after you submit a withdrawal.

I'm sorry you were not lucky, though.

Feel free to suggest any casino, and start your own thread 🙂.