Pribet Casino - general discussion (page 5)

I'm having a problem with Pribet Casino. I've been trying to withdraw €300 for five days. "My account is verified." I already made a withdrawal the day before. The day after I attempted to withdraw, they rejected it. I called them to see what's going on, but they didn't reply to me via chat or Google. The same day I make the withdrawal again and the next day they send me a gmail and tell me that since I have made more than one withdrawal in 30 days, the withdrawal has a fee of 8%... I tell them okay "I don't think it's right but oh well..." The next day they reject it and I speak to them via chat after a lot of insistence they tell me that since I have made sports bets "I only play slots" I have to win 1100 euros to make the withdrawal... I tell them that it is not true that I only play slots, they tell me that I have made more than 20 bets... I send them a screenshot of my empty sports betting history and then they say: sorry it was a mistake... They just wanted to deceive me...

Conclusion: What can I do? I've been struggling with rejections and refusals for five days, and they just tell me to wait, I wait, and they reject me again for no reason and without telling me anything about it...

Can this be reported? I've seen it, right? You have a license in Coraçaogaming, right?

Hello, I would like to say that I empathize with you. The casino is not very good at addressing your problem, which sadly quite corresponds with our findings. This casino is better to be avoided, if you ask me.

https://es.casino.guru/pribet-casino-resena#tab=js-tab-reputation

At this point, there isn't much we can do for you unless the casino comes up with a logical explanation of the problem or something solid we can investigate. I know this is not very convenient, yet we allow casinos 14 full days to resolve withdrawals.

I wish I had better news for you, but still, perhaps the money will come out eventually.

Well, yesterday they called me and told me that I had to bet 5 times the sum of my deposits, I had 137 euros left to bet, I already bet them and won 100 more... in principle today they should validate the withdrawal... I'll tell you, hehe.

Hey! That does not sound that terrible, though a 5x wagering requirement for deposit is high in my books. 🙂

I hope to see everything processed soon!

This casino and its sister casino, Lucknation, encourage gambling addiction and send bonus offers to encourage you to keep depositing. They ignore the self-exclusion process, no matter how many emails you send.

Hello, it looks like the lowest review rank is quite deserved. Sorry to hear about this.

How about closing your mailbox associated with the casino? That could help at least with the bonus offers and other lures. Has your account already been closed or are you still fighting to get it closed, please?

Yes, unfortunately, I couldn't see the reviews beforehand, otherwise I never would have registered. I actually won and cashed out €850. The payout was, of course, delayed. At some point, I was able to read the reviews here and thought I wouldn't get my money anyway. But they really did pay me out. I deposited a few more times, but the slots didn't run as expected. It felt like the casino could control the slots, because they just ran through the floor. They don't offer a deposit limit and wanted to close my account because of that. I also gave the reason as gambling addiction, but they ignored it. They're no longer responding and aren't closing my account. I've blocked the ads, but they still appear as spam. The same thing happens with the sister casino, Lucknation, which unfortunately isn't visible here at Casino Guru. They also ignore the self-rejection feature.

Well, in that case, I would complain. Ignoring a clearly stated gambling addiction is much more serious than simply having a poor experience. And if you feel like it was a good call to ask for the closure, then the casino simply closes it or explicitly explains why your request wasn't carried out. That's what I think.

Just one is linked to invisible casinos; thanks to GGL limitations, we can't show you casinos without a German license. The intention was originally probably good, but I do not believe that such restrictions actually help players avoid untrustworthy sites.

Pribet is a disgrace, I deposited 15 euros and won 150, yet it's been 2 weeks to withdraw the winnings, I've already sent a bank statement, ID, proof of address, proof of deposit and they always come up with the excuse that the bank statement has to have an address, something that hasn't been used since at least 2017. Fraudsters is a casino to run away from.

Hi, does that mean it's not possible for you to obtain such a document from your bank? I guess you tried to explain this to the casino, but if not, what did they say? Is this the only problem preventing the verification from being successful? 

pribet scammed me.

I loaded about 500 on Tuesday, I tried to withdraw the 200 I won but it told me that I had to wager them 5 times, I did this too but the balance decreased to 160, after which I could finally withdraw or at least so it seemed, but first of all €60 disappeared, only €100 remained which I continued to try to withdraw but all the documents I send say they are not valid and that another department is handling it... they don't want to give me the money which has gone from €224 to €99...

Hello, I see that an unpleasant situation has arisen.

Let's take it step by step. Did you ask the casino why your money disappeared after you successfully wagered it? Regarding the documents, did they comment on why they were not accepted or what you should send instead? What documents did they ask you for?

Good morning, I've tried to close my PriBet account at least six times, declaring my gambling addiction each time. Pribet ignores every email, telling me I need to forward them my card details.

On top of that, he keeps sending me promotional offers as if nothing had happened.

I haven't played for a while now, but I'd like to report them and request a refund.

Could you help me?

This is a really unfortunate situation, for sure. Every casino should close an account in such a situation as soon as possible.

I can see that your complaint is waiting to be reviewed by our team, but I am really worried that this casino will not communicate with us. Their safety index is very low, and casinos like this one, unfortunately, don't get back to us.

We have to wait, though, and hopefully, there will be a resolution to all this for you.