Polestar Casino - general discussion (page 6)

Hey, I'm sorry to see what you have been through but just as Jaro tried to explain, it's better to go through all related details through the complaint thread. Barbora will respond, yet the timer shows there are three days left for her to get back to you.

Complaints work on a weekly basis; it's better to count on that.

Although we would really love to help cover the main questions, it would be sort of guessing. That's not very helpful at this point, if I may be honest with you.

Hang in there, please.

It is difficult to get paid if you are told that you are not in their system is it possible to get someone to take my case that will reply to my emails please. I appreciate your help but after 6 weeks we have made no progress.

I have not talked to her once since I started this process 6 weeks ago all of my emails go unanswered I find that very unprofessional. Even just to say hey I am busty when I get time zi will reach out to you. But NO just crickets. It would be nice to have some questions answered or at the least know that Barbora is a real person. Is that too much to ask for?

I understand that. The complaint thread is the main place for communication and without knowing what inparticular how often and in what relation you have been sending to the mediator, I guess it's not my place to comment. It's up to them to decide whether it's necessary to respond outside the complaint thread. Please keep in mind the complaint is a fully free feature and each mediator is constantly taking care of hundreds of players who expect the same level of contact. That's really challenging to live up to. I respect your experience and opinion, of course.

So now the casino says they have never heard of me yet they asked for my marriage certificate on your platform. If I am not paid by Friday at 5pm that is 87 days after I received my first payment from them. I am filing complaints with

Curacao gaming authorities

caracao gaming board

portalgamingcontrolcuracao.orcadre.online

complaints@gaminglicenses.com

SBGOK.org/claim

I would think you understand why. This is the most unprofessional casino I have ever had to deal with. What a complete embarrassment for them.