Playzilla Casino - general discussion (page 14)

Thank you for your feedback. I really appreciate Casino Guru's support in this matter.

Furthermore, I am curious to see the casino's statement.

What happens if the casino doesn't specifically address my individual points?

As already mentioned, I find Playzilla's behavior disrespectful .

Of course, you are welcome. I'm also curious to see their perspective with some explanation and I respect your experience. Intense situations result in intense feedback, I'd say.

The complaint is primarily focused on resolving the situation, so for example, if the casino decided that the balance must be partially voided, we step in to understand why it was necessary and whether such action was in line with the casino's terms and whether the terms were fairly visible. Maybe all your answers won't be addressed by the casino, but the goal is to resolve the winnings fairly.

Well, kindly let me know when the casino updates the complaint, please. I guess I will not spot that on my own. 🙏

That's very kind, thank you very much.

Could you please inform the mediator in charge that I have already sent her an important document regarding this case?

This timeline is very important for the current case.

Thank you very much 🙂

You are welcome.

Frankly, I have no power over the complaint processing, but I assure you your mediator will get to the email you mentioned. You really do not need to worry about that.

Thank you so much 🙂

The chronological timeline with all the evidence clearly shows how Playzilla proceeded in this case.

All relevant processes are fully documented and clearly demonstrate the casino's procedures.

In addition, this complete timeline has already been made available to several lawyers.

I was more than cooperative the entire time. Nevertheless, Playzilla's behavior ultimately forced me to take further steps.

I greatly appreciate the work of Casino Guru and am grateful for it.

Thank you for the update, I appreciate it.

I understand this situation has been very frustrating for you. Please do not worry, your mediator will definitely see the email and the information you shared.

At this point, all relevant details will be reviewed as part of the complaint process. 👌

In my view, Playzilla Casino's previous actions were anything but fair. The processes were opaque, and my specific concerns – especially the detailed timeline – were not adequately addressed.

Instead of objectively examining the facts, I have the impression that the casino's argument was favored without adequately considering my evidence. Especially in disputes, however, a neutral and thorough analysis of both sides should be conducted.

What is particularly disappointing is that this approach does not correspond to what Casino Guru promised as part of a fair and independent complaints procedure.

Overall, this does not give me a fair or balanced impression of the entire process.

I respect your feelings; on the other hand, that complaint has not been closed or decided yet. I understand you are concerned about the outcome, but your conclusions may still be more of an expectation.

I spot a very complex and thorough explanation provided just two hours ago by Matej. Based on that, I believe it is not beneficial to comment on general grounds, especially here on the forum, because when it comes to related parties, there is just you. Let me assure you that all the related specifics will be properly described and explain the complaint and it is okay if you disagree.

You may always try to put aside personal feelings and read what Matej has been explaining to you in a neutral mood. Feeling of justice or general fairness does not go well with specific terms and facts. That's where the difference between forum conversations and the complaints process plays a part.

I have an important question regarding the payouts.

Specifically, my question concerns the withdrawal limits, as my balance exceeds CHF 100,000. Is there a risk of further issues with the casino at a later date – particularly regarding future withdrawals or compliance with the agreement?

Furthermore, with the proposed limits of CHF 500 per withdrawal and a maximum of CHF 7,000 per month, it would take over 14 months to fully withdraw my balance. This seems like a very long timeframe to me and significantly increases the risk.

Unfortunately, my gut feeling tells me that this risk is real. In my view, the casino's past behavior has been anything but fair and transparent. That's precisely why I'm unsure whether I can rely on such a deal.

Could you please give me an assessment of whether such agreements are reliably adhered to in practice, or whether I should be particularly cautious here?

Thank you so much for your support.

Dear Casino Guru Team,

I ultimately only confirmed the complaint as "resolved" because the process simply became too complicated and pointless for me.

Could you please tell me which licensing authority is responsible so that my lawyer can contact them and take appropriate action against the casino?

Kind regards

Aventador777

This is the license according to our system.

Hope you will have more luck with the lawyer.

Thank you for the feedback.

My lawyer is currently reviewing the case and preparing further legal action. In this context, I also intend to involve the relevant supervisory authority.

Could you please tell me the best way to contact the AOFA (Anjouan Offshore Finance Authority) (e.g., email or official complaints procedure)?

I will hold Playzilla Casino accountable!

Thank you in advance.

I've never contacted them, and I know that some license issuers take their time responding, while others don't respond at all.

In any case, we have a guide here covering licenses in general and this specific one, which goes into quite a bit of detail. You might learn more from it than I can tell you.

AOFA License. 🙂

Hello, this guide may help:

Anjouan Gaming (AOFA) 👈👈 By the way, AOFA just recently released something called the "list of approved ADR services" it is in the guide too and could help you advance further. Funny thing, though, there is a range of interesting companies listed, considering that there might be fees included... Well, more details are presented on the official website.

In any case, let's stay in touch, shall we? Maybe youll get results that can actually help someone else. 🙏

Hello Radka

Thank you so much for your support, I really appreciate it. I will file a complaint there and have also initiated criminal proceedings against Playzilla Casino.

My primary concern is not the money, but justice and how ruthlessly the company treats its customers.

I also find the numerous reviews regarding the company's payouts particularly worrying, as they reveal highly inappropriate and problematic behavior.

Additionally, I noticed that payouts were processed through multiple providers, which I find highly questionable. I will also be investigating this point further.

Furthermore, several lawyers are already involved in the matter.

My clear goal is to contribute to ensuring that this company cannot continue to exist in its current form.

Hello, I'm sorry for the delayed response. I was a bit sick. In any case, best of luck with any action you plan to take. I'm glad to help, and since you have been in touch with lawyers already, they will serve you better when it comes to full-scale investigations of the official levels.

Thank you for your feedback.

However, I wonder how such a disreputable company can receive a security rating of 9.6. The reviews on Trustpilot also clearly show that numerous customers have had negative experiences .

Furthermore, I found all of the company's statements during the complaint process to be extremely unprofessional and lacking in credibility. In my view, the essential points of my complaint were not addressed objectively.

I will hold this company accountable using all legal means at my disposal.

Kind regards, Aventador777

One additional question:

According to the lawyers , Playzilla Casino has a comparatively weak gambling license.

How do you assess this? In your opinion, does the type of license influence the reliability of the oversight and the protection of players?

I have reported the entire matter to the responsible licensing authority for regulatory review.

Furthermore, a criminal complaint was filed against Playzilla Casino.

Many thanks to Casino Guru for providing information about the relevant licensing authority. I greatly appreciate your support.