Sgoretzki4 years ago
Hi, I think if it's been going on this long, if I were you, I'd file a complaint on this link and our team will try to help you.
The casino may be having technical problems but I don't think it should be this long. It's good that you didn't bombard them with messages all the time, but you tried to be reasonable about the money.
So, will you with the complaint?
Yeah, I would like to file a formal complaint.
Hello,
let me help you with a direct link - use this one, please. 👈
In case you have thoughts, questions, or other concerns, we are here. Ok?
Does the casino actually have a license? I asked, but they avoided the question and told me that this information cannot be sent via chat. When I asked via email, there was no response.
Yes, the casino has a valid license. Either from Curacao or Malta. You can also google it and you will find all the information about it. The casino does not have a German license, but that does not mean that they are scammers.
There is nothing about it on their website. They are not listed under Rabidi NV either. I don't think so in Malta. And why don't they give you any information when you ask?
They belong to Rabidi. The company is registered in Caracau and has a gaming license there.
Does the casino actually have a license? I asked, but they avoided the question and told me that this information cannot be sent via chat. When I asked via email, there was no response.
Hello there. If you wish, you can find all the relevant information here in the casino review.
May I ask if you play there? Do you perhaps experience some issues we could be of any help with?
Good morning, I have a question, I made the withdrawal on Playzilla this morning and it was approved but it still hasn't arrived on my card, how long do I have to wait?
My account was reopened without my consent, although I had it closed in 2023 due to my problematic gambling behavior. Unfortunately, I then relapsed again. I was confirmed that the account was reopened due to a mistake by the casino and that the casino does everything to promote responsible gaming. I therefore wanted to file a complaint about the casino's actions with the relevant authority. But even after 4 weeks, I am still waiting for an answer to the question of who issued the license. In today's chat, I was even told that the administration will not provide me with this information. Why is this information being withheld?
Good morning, I have a question, I made the withdrawal on Playzilla this morning and it was approved but it still hasn't arrived on my card, how long do I have to wait?
Hi, I don't know the exact time, but if you didn't get it yesterday, I would expect it at the beginning of next week. I'm not sure if this casino processes withdrawals over the weekend but generally it doesn't. So if you don't get anything in the next few days, feel free to get in touch and we'll try to take a look at it.🙂
In practice yesterday morning at 9.50 it was processed and completed, usually it arrived immediately but I'm talking about 7 months ago, this time I didn't receive anything, the support says to wait, that within 72 hours I should find them in the account
My account was reopened without my consent, although I had it closed in 2023 due to my problematic gambling behavior. Unfortunately, I then relapsed again. I was confirmed that the account was reopened due to a mistake by the casino and that the casino does everything to promote responsible gaming. I therefore wanted to file a complaint about the casino's actions with the relevant authority. But even after 4 weeks, I am still waiting for an answer to the question of who issued the license. In today's chat, I was even told that the administration will not provide me with this information. Why is this information being withheld?
I am really sorry for this experience you have to go through.
Do I understand correctly that you deposited money to this casino after they opened your account by mistake, as they say, though?
How did you find out that the account is opened, if you don't mind me asking?
Please know that our complaint team should be able to intervene in your case if you submit a complaint here. I just need to know some more details regarding all this, especially if there is any amount you have put into the casino, so I will wait for your reply and hopefully we will help.
I would also like to comment on this: my account was reopened despite the self-exclusion. I did not continue to play at "Playzilla", but I do not think this behavior on the part of the betting provider is right. Until recently I could only say good things about Playzilla, but not anymore.
In practice yesterday morning at 9.50 it was processed and completed, usually it arrived immediately but I'm talking about 7 months ago, this time I didn't receive anything, the support says to wait, that within 72 hours I should find them in the account
It was a weekend so that's something that can delay the withdrawal. What payment method did you use please? Try to hang in there and I believe the money will come to you.
Hello,
I received an email from Playzilla that my account had been reopened. Unfortunately, I relapsed and deposited money there and lost it all. I then wrote to Playzilla to ask why the account had been reopened and they confirmed that this was a mistake on the part of the casino. The casino did not want to take responsibility for the mistake, instead they just wrote to me that they take their responsibility for responsible gaming very seriously and sent me links with information about gambling addiction. But if they took it so seriously, something like this would not happen. After about 2 weeks the account was then closed again. According to the casino, this was not possible in the chat but only by email, and that took about 2 weeks. So they accepted or aimed for me to
could have paid in even more.
I would also like to comment on this: my account was reopened despite the self-exclusion. I did not continue to play at "Playzilla", but I do not think this behavior on the part of the betting provider is right. Until recently I could only say good things about Playzilla, but not anymore.
That is really not fair at all from the casino to do that, and I am glad for you that you stay strong.
Sometimes it's good to ask a friend or someone you trust to change the password to your account and not tell you so you won't be able to sign in.
What do you say about this idea?
Hello,
I received an email from Playzilla that my account had been reopened. Unfortunately, I relapsed and deposited money there and lost it all. I then wrote to Playzilla to ask why the account had been reopened and they confirmed that this was a mistake on the part of the casino. The casino did not want to take responsibility for the mistake, instead they just wrote to me that they take their responsibility for responsible gaming very seriously and sent me links with information about gambling addiction. But if they took it so seriously, something like this would not happen. After about 2 weeks the account was then closed again. According to the casino, this was not possible in the chat but only by email, and that took about 2 weeks. So they accepted or aimed for me to
could have paid in even more.
I am really sorry for this situation. This should never happen at any casino, and the casino should surely take full responsibility for this.
We will try to help you out to get your money back, so please file a complaint here and explain everything with details so our team can intervene.
Please let us know if you need any assistance and update us regarding the whole situation.
Hello, my withdrawals from the casino have been pending for over two weeks now. I've already written to the live chat three times on different days and always received the response that it had been forwarded to the relevant department and the payout would be processed soon.
Today they're telling me that they're having general technical problems with payouts, so it's not just me. Can anyone confirm this? Otherwise, I don't know what else I can do to get my money, and I'm worried it might not be paid out at all.
If it has been this long and the casino doesn't really explain the situation, I would suggest you file a complaint here so our team can have a better look into things.
Here is the link where you can do so, and we'll do everything possible to help you out.
May I ask if your account is fully verified at this casino and if you had any previous withdrawals there?
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