PlayUZU Casino - general discussion

If you want to discuss anything related to PlayUZU Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Has anyone had problems verifying the tc with which they deposited? I use the digital card that my bank provides me and they ask me for a photograph of the front, which does not exist and I do not know how to do it

Hello,

do I understand that you used a virtual card for paying on the internet only? Be prepared that if you try to make a PrintScreen with all visible card details, it just does not work on the mobile phone.

Well, inform the casino about that.

I'm sure that if you access internet banking websites (no mobile app), you will be able to make a print screen, or at least see the virtual card - it worked for me.

Let me know if you managed that.

Yes, they accepted it, but now they asked me for a bank account statement where the deposit I made is reflected, in a few days it will be my court date and the deposit will come out, I hope there will be no problem after that that I have won enough

Ok, such a document is perfectly normal so if you provide it, the verification should be over, is this correct, please?

It is supposed to, but since I have a very large prize, I am somewhat worried that they will not put obstacles, this casino is not supposed to limit the prizes, so I will be letting you know what happens

Hello,

if you win big, sometimes the casino starts with further security checks. Just try to cooperate and inform us about your progress. I want to make sure that all is ok. 🤞

How long does it take to pay? I already have a verified account and they haven't paid me once I earned 50 thousand. They asked me for exaggerated requirements and I sent them to them but I don't remember how long I only know that it took them why I said I'm not going to give them the pleasure of reversing the wool someone You know how long they don't mean an estimate

Hello, thank you for such a complex description.

The problem with additional verification is that the process and its results are hard to estimate. To me, it seems the casino is certain it needs to be done, but a process like this requires some time. As a result, the casino should try to inform you, at least occasionally. Frankly, since we are not familiar with all the details and the casino's motivation, there is no chance to tell you the exact date.

It makes sense not to cancel withdrawals unless you know more about possible issues tough, and I hope there will be none.

How long have you been waiting for this to end, may I ask?

• Yesterday, October 6, 2024, I made a deposit of 100mxn through Oxxo to playuzu.mx and nothing has been reflected (I leave an image of the receipt) I'm trying to contact support and they're not giving me an answer. I've been trying to find a solution to this all day and honestly I'm already really desperate. Does anyone know what I can do?

Hi, this is quite a difficult situation and it's even more unpleasant when you don't get an answer.

So did you try to write to the provider to see if everything went well? Did you contact the casino via live chat or did you also send an email? I would try again with them and if they don't answer you, then file a complaint. 

Do you think you can do it?

Has anyone had any issues with the crediting of earnings or bonuses?

For almost 2 months I have been talking to support about some prizes that are not credited and each response is the same despite having screenshots. The most annoying thing is that in each response they also change my advisor.

Hi, so does that mean that when you play the game and win, it is not added to your balance or is there another problem? As for the bonuses, are you entitled to them? What does the casino tell you about the whole thing? 

Tell me a bit more and maybe together we can figure out why this might be the case.

Hi Jaro, that's right.

Bonuses are those you earn by fulfilling the conditions, as some require you to play $50.00 MXN in bingo games, while others are also those you get when you make deposits.

In the latter, make a deposit of $300.00 MXN to earn 30 free spins worth $2.00 MXN each.

Which when playing in the first spins I got a profit of approx. $138.00 mxn

But after the free spins round is over I close the game and check my balance.

And I noticed that the winnings from the spins were not credited, which was strange.

I contacted support and they told me that the game provider indicated that there were no winnings...

And sometimes it's a matter of luck... I know that.

But seriously there were gains.

Another thing is that it is illogical that you don't win a cent in 30 spins... I believe you, in 3, 5, even 10 spins. But in 30?

The annoying thing is that the support people are ignoring my problem because each response is from a different advisor, it seems that they just copy and paste the message from the previous advisor.

Sure enough, I was right then. Well, do you have some gameplay history in your profile, where you could see that you really didn't win anything in any spin? That might help.

Yes, in fact I opened a complaint, I don't know if you can see it on my profile.

There I added all the details

Unfortunately, as I can see in your profile, there is no complaint submitted here with our team.🤷‍♀️

Did you experience some difficulties, perhaps?🤔

I've already noticed, it seems that it was not sent, I sent quite a few screenshots,

Just submit a new one, and let us know if everything is ok.