PlayUZU Casino - general discussion

If you want to discuss anything related to PlayUZU Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Has anyone had problems verifying the tc with which they deposited? I use the digital card that my bank provides me and they ask me for a photograph of the front, which does not exist and I do not know how to do it

Hello,

do I understand that you used a virtual card for paying on the internet only? Be prepared that if you try to make a PrintScreen with all visible card details, it just does not work on the mobile phone.

Well, inform the casino about that.

I'm sure that if you access internet banking websites (no mobile app), you will be able to make a print screen, or at least see the virtual card - it worked for me.

Let me know if you managed that.

Yes, they accepted it, but now they asked me for a bank account statement where the deposit I made is reflected, in a few days it will be my court date and the deposit will come out, I hope there will be no problem after that that I have won enough

Ok, such a document is perfectly normal so if you provide it, the verification should be over, is this correct, please?

It is supposed to, but since I have a very large prize, I am somewhat worried that they will not put obstacles, this casino is not supposed to limit the prizes, so I will be letting you know what happens

Hello,

if you win big, sometimes the casino starts with further security checks. Just try to cooperate and inform us about your progress. I want to make sure that all is ok. 🤞

How long does it take to pay? I already have a verified account and they haven't paid me once I earned 50 thousand. They asked me for exaggerated requirements and I sent them to them but I don't remember how long I only know that it took them why I said I'm not going to give them the pleasure of reversing the wool someone You know how long they don't mean an estimate

Hello, thank you for such a complex description.

The problem with additional verification is that the process and its results are hard to estimate. To me, it seems the casino is certain it needs to be done, but a process like this requires some time. As a result, the casino should try to inform you, at least occasionally. Frankly, since we are not familiar with all the details and the casino's motivation, there is no chance to tell you the exact date.

It makes sense not to cancel withdrawals unless you know more about possible issues tough, and I hope there will be none.

How long have you been waiting for this to end, may I ask?

• Yesterday, October 6, 2024, I made a deposit of 100mxn through Oxxo to playuzu.mx and nothing has been reflected (I leave an image of the receipt) I'm trying to contact support and they're not giving me an answer. I've been trying to find a solution to this all day and honestly I'm already really desperate. Does anyone know what I can do?

Hi, this is quite a difficult situation and it's even more unpleasant when you don't get an answer.

So did you try to write to the provider to see if everything went well? Did you contact the casino via live chat or did you also send an email? I would try again with them and if they don't answer you, then file a complaint. 

Do you think you can do it?