there’s no reply from support to my email notification about it
they rejected my withdrawal and deducted all my balance without providing any official announcements
unbelievable
I think this is something that really shouldn't happen and the casino should always give a reason for what is happening. Even if you've broken some rules, it's always good to inform players.
That's why it's good that you have a complaint and I firmly believe that it will be resolved somehow. 🙂
Hold on, please. Based on the complaint timer we may have an update in the next couple of days.
I imagine it feels awkward now, though we just have to give the complaint time to move forward. I wish I had answers for you now, but I don't.
I understand that you probably have reason to have this view, but let's not get ahead of ourselves just yet, as you still have an open complaint and our team will try to help you. I hope everything will be explained and the casino will tell you why they did what they did when the time is right.
Let's give it time.
Maybe it would be good to know that together with the experience of other players. But so far you are one of the few who have written about this casino.
However, I noticed that Michal managed to contact them and he is trying to get more information or make a deal. I hope that we will know the result as soon as possible because it should be so by now.
I need help, the casino has already refused my payment twice. Although I met the conditions for withdrawal both the first and second time. And every time they reject me and set new limits for playing so that I can pay. And that's why I don't have an answer. Can you help me get my payment??!
Treba mi pomoc, kazino mi vec 2x odbija isplatu. Iako sam ipunila uslove za povlacenje i prvi i drugi put. I svaki put me odbiju i postave nove granice za igranje da bih mogla da isplatim. A zato to nemam odgovor. Moze li pomoc, da dobijem svoju isplati??!
Hello there. May I ask if your account is fully verified at this casino and if you have had any successful withdrawals there before?
I have seen your complaint where you wrote that the reason for rejecting the withdrawal was because you did not meet the requirements, as the casino said. Did you now get the full explanation of it, perhaps?
Also, please update Veronika on your complaint whenever you can; she needs some additional information, so she can move forward with the investigation of this issue.
This casino is a scam casino I just deposited and they added a bonus and would not remove it and are going to keep my money. Straight steal my money. The live support was a robot and could not help and I emailed their support team and they do not answer. They are a full blown rogue scam casino. And they need to be blacklisted immediately.
Let's try to go orderly and slow. You deposited your money in the casino. Did you choose an offer that applies to the deposit or nothing at all? Did the casino give you a bonus on its own or did you check that option somewhere?
I will wait for the answer.
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