Playing.io Casino - general discussion

If you want to discuss anything related to Playing.io Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

It says they accept players from NY, but when I arrive there it says...

"Sorry! It looks like you're trying to access playing.io from a restricted area!

Due to game license requirements, we are unable to provide services to players in your area! Contact via mail: support@playing.io for further assistance!"

I emailed them to confirm.

Hello, and thanks for sharing!

Once you have a response, I'll forward it accordingly. 🙏

I registered on this site 2 months ago and lost a total of 12,000 trx, withdrew 6,000 trx, yesterday I made a deposit of 900 trx and won 5,500 trx on slots and sports betting, but they stole all my winnings and left only the amount of the last deposit! I demand the return of my winnings

Did you get any explanation from the casino for doing so, perhaps? Have you tried to contact them about it? Please give us more details about this issue, so we can have a look at how we could help you. We'll wait for your reply.

I wrote a complaint to their chat about the theft of my winnings, they blocked me and did not respond

So you cannot log in to your account, right? There is no explanation at all?

If you feel that we could help you out, please file a complaint here, and our team will do their best to get the issue solved. Please let us know if you need any assistance.

today i used daily bonus of 0.75$ and won about 60$

then tried to withdraw it and got rejected

support told me i violated bonus rules and made an illegal bet so all i won was deducted

but i didnt violate anything

so i tole them to specify it

but they didnt answer

YOU GUYS SHOULD AVOID HERE

What exactly does "illegal bets" mean? Do you know that? I really hope it has nothing to do with sports betting though.

I would also expect a more detailed explanation, as far as I can tell casinos usually tend to be silent when they suspect a fraud.

Did they at least mention a certain term you were supposed to violate?

i played only slots and live games today

they didnt specify what illegal bet actually means

they said system was automatically rejecting my withdrawal due to violation

and they dont answer they know what exactly it was

I have to say this is getting ridiculous. The casino must know how and which rule you violated, otherwise it's hardly unfair to touch your balance.

Do you think you can share the response, please? I would love to see it with my own eyes.

I'm quite shocked actually.

i provided it at complaint thread

Dear casino guru team, this site absolutely does not pay winnings and always scams, you should remove this casino from the recommendations, otherwise a lot of people will lose their winnings

totally agreed

completed fraud and no official reply about rejection of my withdrawal

gotta throw this into blacklists

and they don’t send me official statement about withdrawal rejection

just "it’s automatically rejected by the system" in support livechat

what kind of license did certified this casino?? unbelievable scambag

AVOID

AVOID

unless you Want to Dump ur bucks and time here

AVOID

AVOID

Sadly, as I see now, it is all considered a sensitive attachment and others won't see that in your complaint, I was hoping you could use your own words here on the forum.

Of course, I understand that this temporary state when we wait for complaints to get resolved or unresolved feels a bit odd, but until undoubtedly proven that the casino is not playing it fairly, the safety index won't change.

"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."

Since the casino does not have a perfect Safety Index, it is not recommended, it just says "above the average", which may be changed based on the ongoing complaints. We have that covered, just need real proof. So, if you are aware of any other players experiencing issues in this casino, please send them here to complain.

they say i violated rules which i can’t specify and they didn’t specify.

i did no opposite betting nor bet limit violations, no playing of ristricted games.

no official reply from them.

only customer live support said its automatically rejected due to violations and nothing can be changed by them.

no recorded history of deduction of all my balance.

as if they want to hide that they did this.

i stopped playing online casino itself since withdrawals at any site gets rejected without any reasons provided so frequently

waste of time and money