Playfina Casino - general discussion (page 5)

Hi Radka pleased to EMeet you

As you know this has been dragging on since the 4th of August which is the date I reached out to the Guru im definitely not frustrated at anyone from your site but playfina Casino is just insulting not only my intelligence but everyone elses too we are not living in 3rd world countries where a transfer gets cancelled by a receiving bank that's absolutely unheard of and let's just say for arguments sake that it happened once it doesn't take 8 weeks to send the funds understandably I'm not the only customer but I think at this stage they should be doing everything possible to pay me not tell me we sent it wait 7 days until we think of another excuse to then tell me that it's been rejected by my bank

Tell me if you think I'm being too pushy and Il shut up by all means

Thanks

Dear Stevek25,

We are very sorry that you had to face such a situation, and this is certainly not the kind of service we want any of our clients to experience. However, such delays on our website are extremely rare. Unfortunately, there are sometimes circumstances beyond our control, such as errors or delays on the side of the payment provider.

As we already mentioned in response to your complaint, we have received your crypto address via email as requested earlier and have shared it with the relevant department handling your refund request. At this stage, we are awaiting their response. As soon as we receive an update from them, we will inform you directly. In addition, we have reached out to the relevant department to clarify the possibility of providing you with confirmation that the withdrawal issues did not occur on our side.

We sincerely apologize for this situation and assure you that our specialists are doing everything possible to complete the refund as quickly as possible. We will continue to stay in touch with you until the matter is fully resolved.

Best regards,

Playfina Casino

I understand your just doing your job please don't take anything I've said personal it's just very frustrating for me

Hello, I imagine this is stressful, and I get it, so no need to shut up. As you can see, the casino representative is in touch with you here, so I'd say you may try to calm down and give it some time. I'd like to help you, but I hope it is obvious that the casino needs to resolve it, not me.

We can discuss it, of course, but the casino must provide the solution, and I believe they have been working on it and continue to do so. Hang in there, please.

Dear Stevek25,

We appreciate your understanding. As we already mentioned in our response to the complaint, we are pleased to inform you that your withdrawal has been successfully processed via cryptocurrency, in accordance with your request. We kindly ask you to check your cryptocurrency wallet and promptly inform both the Casino Guru representatives and us once the funds have been credited to your account.

In addition, you will be provided with a screenshot as proof that the withdrawal was processed via crypto.

Should you have any concerns, please do not hesitate to contact us.

Best regards,

Playfina Casino

Thank you, Playfina Casino, for the update.

We appreciate it.

Dear Romi,

Thank you as well, and many thanks to the entire Casino Guru team for your support and assistance in resolving all the issues.

Best regards,

Playfina Casino

Thank you for your kind words. We like your cooperation as well.

It is very important to communicate with players and our team in order to get everything well solved.

Keep it up, please.

I received the money thank you romi and all the staff who made it happen

Hey. We are really glad that it is all good and we could help somehow in this case.

I appreciate players and casino representatives who can really cooperate this way so everything is as it should be.

How would you rate this whole experience, though?

Here's the link if you're up to leaving your user review for this casino. It really could be helpful for others to learn more just by reading it. 😉

Dear Stevek25,

Thank you for promptly informing Casino Guru representatives and us about the receipt of funds. We truly appreciate your understanding and cooperation in resolving this matter.

Best regards,

Playfina Casino

Clearer / Warning

Attention: Playfina

Months of delays in payouts and repeated, flimsy responses from support. I have bank statements, email correspondence, and screenshots of fake payout receipts that clearly show that payment records have been tampered with. I strongly advise caution.

Anyone who wants proof can contact me personally.

Hi, does what you're describing mean that you didn't receive your money, or are you describing your overall experience after you received it?

Can you also tell me if the casino told you why there was such a delay?

Please let me know if you've resolved everything or if you need help.

Dear Zeki23G,

Thank you for your review. Please note that such statements are taken very seriously. We are a licensed casino and operate strictly in accordance with our established Terms & Conditions. There can be absolutely no question of any falsified documents on our part.

We would like to look into your case in detail. Please provide the email address you used during registration so that we can identify your account and give a full response regarding this matter. You can share this information here or contact us 24/7 via Live Chat or at support@playfina.com.

We look forward to hearing from you.

Kind regards,

Playfina Casino

Hello,

I've had great experiences with Playfina so far. Everything was top-notch. Until yesterday when I had a bit of luck, and now my account has suddenly been deactivated overnight. I always submitted everything immediately. I'm waiting for my withdrawal, which is supposed to arrive today.

I've already contacted support. I want to be able to access my account again and receive my payout!

Hello, do you know why your account was deactivated and what happened? Did the casino ask you for documents when you say you sent them something? Did you bet on sports or did you also play slots?

Dear Womansoccer,

Thank you for contacting us! Could you please share the email address you used during registration? This will help us identify your account, look into the situation in detail, and provide you with a complete response regarding your case. We are always happy to clarify any situation and resolve any misunderstandings.

Kind regards,

Playfina Casino

Hello Playfina Team,

I contacted you today because I requested a withdrawal, and after about five emails, it was confirmed. However, my bank (C24 Bank) informed me today that they are rejecting the funds because they are from an uncertified source and will return the money. I asked if it's possible to withdraw the funds via a cryptocurrency wallet. Unfortunately, I haven't received a reply yet, as I only inquired today. What are the options? What should we do next?

I hope someone can help me... the deposit was made via bank transfer.

Does anyone have experience with this?

Dear Howwymitsu,

Thank you for contacting us! Could you please share the email address you used during registration? We will carefully review your case and provide possible solutions. You can also share this information with our support team, available 24/7 via Live Chat or at support@playfina.com.

Kind regards,

Playfina Casino

Thank you for the quick reply. I've already contacted the live chat and the VIP agent. How can I send you my email address without it being visible to everyone?