Playfina Casino - general discussion

If you want to discuss anything related to Playfina Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Paid 50 euros with Volt Instant Transfer and status on "depending" for more than 1 day

This casino has a very complex payment system that the banks cannot quickly identify the recipient. An immediate deposit takes over 31 hours for me. This is unbelievable and not serious.

Dear maestro808,

We are sorry that you were dissatisfied with your first visit to our website.

Typically, deposits made through Volt Transfer can be received within 1 to 3 days.

Please contact our support team via email at support@playfina.com or write to us via "Live Chat" on the website and provide your registered email address so that we can help you with this issue.

Our support live chat is available 24 hours a day, 7 days a week.

Best regards,

Playfina Casino

Thank you for taking a stand on my problem. I have already written 3 times with the chat. Unfortunately, the AI bots weren't really helpful.

If you offer instant transfer and it can take 3 days, don't offer it. Instant transfer means it's on immediately. If this is not the case, then this should also be specified. I am now waiting over 34 hours for a deposit that has already been deducted from mine.

That's not correct.

Dear maestro808,

We are always ready to help you with any problem our players face.

We would like to point out that there are live support agents in our live chat.

In order for us to help you, please contact our support team via email support@playfina.com or write to us via live chat on the website and provide your registered email address so that we can identify you and help you can.

As for the Volt Transfer payment method, it is not an instant transfer, but a bank transfer that takes several days.

Best regards,

Playfina Casino

We both understand English and Volt "Instant" means right away. I know exactly why the deposit takes time. What else can you hope for from a site that takes 3 days to deposit, the withdrawal will likely take at least 10-30 days.

Thanks anyway 😄

Dear maestro808,

Nowhere on our website does it state that Volt Transfer is an "instant" payment.

The logo of this payment method even states that it is a bank transfer.

And the duration of the deposit or withdrawal directly depends on the chosen payment method.

It can be instant if you are using cards, electronic payment systems or cryptocurrencies and can take up to 7 days if you are using bank transfer.

Again, we encourage you to contact our support team via email support@playfina.com or log into our live chat on the website and provide your registered email address so we can identify you and assist you.

Best regards,

Playfina Casino

Thanks is now on it and I can get started Let's see how the site is doing. Feel free to give feedback when I'm done.

It was always up to Volt Transfer with other providers from Cyprus circles, I just made a comparison with similar operators. If it's different for you, then so be it

Kind regards

Dear maestro808,

We are happy that the deposit has been credited to your account and you can now play your favorite games at our casino.

We wish you a good time and may luck be on your side.

Best regards,

Playfina Casino

Very nice casino. Been depositing here for a very long time. 1x didn't win any. Funny.

Dear Godie1981,

many thanks for your loyalty! We appreciate your continued support as a long-time player at our casino. While big wins are not uncommon at our casino, we understand that luck can be unpredictable. We hope your luck turns around soon and you have a more rewarding experience in the future.

Remember, we are here for you. Whether you need immediate assistance via our 24/7 live chat or prefer to send an email to support@playfina.com, we are always ready to improve your gaming experience at Playfina.

May your gaming pleasure be great,

Playfina Casino

€20 deposited 2 days ago. Customer service wants me to verify all payments I have made before a "cashout" occurs. It's not a cashout, I deposited via IMMEDIATE TRANSFER. If fraud is committed because of €20 that has arrived according to the bank and Wlpay, I ask myself what if you wanted to pay out a winnings 😉

Dear Cmxyrx7vmc,

Thank you for contacting us! To clarify your concern, please provide us with the email address associated with your casino account. We would also like to remind you that verification of all payment methods is part of our anti-fraud policy, which aims to ensure the safety of all our players.

Best regards,

Playfina Casino

Hey so I had my account verified and everything checks out, so I’m really confused on why my withdrawal is taking more than 3 weeks to reach my bank account. I do of course understand it was Christmas time and there is public holidays but I feel like it’s never going to actually hit my bank, tried to reach out to the ‘support’ network on the website but they were literally useless lol any info u need for my acc just message me and yeah! Done my head in

Hello, I think that 3 weeks to wait for a withdrawal is quite a lot and I wanted to recommend you a complaint but I saw that you have already created one. 

I also noticed that you tried to ask the casino what is the reason for it taking so long, but you didn't get any relevant answer. 

However, have you had any withdrawals at the casino in the past or is this your first ? 

Dear Nonyabizzo1,

Thank you for bringing this to our attention. We appreciate your patience and apologize for any inconvenience you've experienced. We want to assure you that we always strive to process withdrawals on our end as quickly as possible. However, delays may occur on the side of your payment system, and we have no control over the operations of external organizations.

To assist you promptly, please provide us with the email address associated with your profile. We will investigate the matter and keep you informed of the progress.

Sincerely,

Playfina Casino

Hey so yeah its my first time withdrawing from the casino yes, they can take my money pretty easy but when it comes to cashing out it’s been a fkn nightmare! it’s a problem on their side because i have literally entertained all of there bullshit request!! They keep texting me bonus’s deal to try and take some money back! Little do they know if I wasn’t so mad from them throwing off I probably would have put it all back in

Fionna101202@gmail.com

I just find it funny that I had to kick off on this website to be able to get in contact with someone! Lol anyways cheers

Dear Nonyabizzo1,

Thank you for providing the email address. We will carefully review the information and get back to you with a response as soon as possible.

Sincerely,

Playfina Casino

Dear Nonyabizzo1,

We understand your concern regarding your recent withdrawal request and would like to address this matter with utmost clarity.

On the 23rd, you initiated a withdrawal of $880 via bank transfer. From our end, the funds were dispatched to your provided account details immediately. However, given the holiday season, it's possible that the delay occurred due to your bank's processing times.

As per our records, on the 3rd, two days ago, the $880 you requested were returned by the bank with the note "Invalid Account." This indicates that the issue lies with the bank details provided by you, not with our processing system.

We have diligently sent the funds to the account details you specified, but it appears the account either does not exist or there was an error in the information you provided. This could be a reason why you haven’t received your payment, resulting in the funds being returned to us.

Upon reviewing your history, we noticed that this is not the first instance. There have been four previous withdrawal attempts where each was canceled due to errors in the information you provided. Each time, we have informed you to double-check the clearing number and beneficiary name as per the instructions given:

 • Clearing number should be written without spaces or dashes.

 • Beneficiary name must match your identity document, without titles or abbreviations.

In your fifth attempt, it seemed all details were correct, but unfortunately, an error, possibly in the account number, led to the bank's "Invalid Account" response.

We kindly request that you carefully verify your bank details and submit your withdrawal request again. We are committed to ensuring that you receive your funds promptly once the correct details are provided.

Thank you for your understanding, and we look forward to resolving this matter efficiently.

Best Regards,

Customer Support, Playfina Casino