Platin Casino - general discussion

If you want to discuss anything related to Platin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good morning, I'm coming to make a complaint about this casino, it hasn't been dishonest, at the beginning of August this year, I entered the link that said 20 free spins in the book of dead game, so far ok, I registered on the site, I sent my rg, cpf, proof of residence and the account was activated, and it said that from that moment on I could make transactions within the site, then the problem started, these 20 free spins became 7 euros, and after fulfilling the wagering requirement it became 300 euros, happy I went to make a withdrawal, and asked me for a bank account, I have it and the account met all the requirements the site asks for, but they still don't approve, the chat is horrible, the e-mail takes a long time to answer, it's been almost 1 month.

I would like help, you who live more in this world of casinos, how should I proceed since to make the withdrawal they pose a huge difficulty

thanks!

Honestly, I still don't understand how can a withdrawal take a month or more in a casino. You either did something wrong and the casino can see it and inform you about it (bonus terms and conditions, multiple accounts, wrong documents etc.) or you did nothing wrong and then you should get your winnings.

But I still don't see any reason why a withdrawal request should be pending for a month.

I have a question. Casino Guru gives it a 9.9 rating and the people who play there say otherwise, who to believe??

People playing there or people taking complaints??? I'm disappointed.

You no longer represent the players, but the casino, a few years ago that was different!!

Hello,

Maldadorog.

Allow me to explain that we value and get players' opinions into consideration, but we can't rate any casino only by such feedback. So we set a user review rating feature, where every player can share their experiences.

It's because not every player can be fully satisfied but it does not necessarily mean that the casino is ultimately bad. Honestly, most players are not satisfied because they simply lose or did not win from some bonus and eventually broke some rule.

As you know, we allow players to submit complaints in order to protect them and investigate what went wrong.

You've submitted a few complaints yourself.

If we find that the casino acted against fair gambling, we can reward this casino with black points and even lower the rating in case the problem is more serious or affected a lot of players.

So obviously, user reviews can't be treated with such attention, hence we keep those information visible, but separated.

Feel free to read more about Our Casino Review And Rating Process

I hope you get the point.

Hello,

I have submitted a complaint regarding Platincasino. I got a reply from Kristina this morning and replied straight away, but unfortunately nothing has happened since then and the last 2 comments on my part say "Wait for confirmation".

What Platincasino operates there is fraud!

Can someone from the team please take care of my complaint as soon as possible.

I really need help!

Thanks in advance.

Hello,

it means that the complaint team is reviewing your case. Sadly you are the only person having an open complaint. There are currently 677 opened complaints, you see? So I ask you kindly to say calm, please. According to the number of screenshots you've submitted so far, the team would need a lot of time to go through them.

I didn't read it all, but kindly note that you should never use someone else's payment option, furthermore, when you deposit you deposit on your own keeping general terms and conditions in mind because it's all stated there. In most casinos, only when you submit a withdrawal, the verification is triggered, deposits don't need verification.

That is normal.

I will wait till the complaint team will go update your case - it's too comprehensive. 🙂

goddamn mafiosi working there!

Scam, cheat, lie, deception everything you can imagine...

They don't even pay out the smallest winnings if you win anything at all.

One is turned away, poorly informed only in order not to initiate a payment.

It is to be crazy!!!

Don't pay a penny there, this criminal platform should be closed!

Hello,

based on your complaint, it seems that there is an issue with the verification, I hope we will be able to help you pass that.

Did you notice that Kristina is waiting for your reply? Kindly send her the communications.

Hello people Platincasino does not pay out my money I won 905 thousand euros the rumor. Now software error what is wrong

Hello,

I guess that further explanation requires the casino's cooperation, so it's good that you've submitted the complaint. Nick will now take care of that, I hope we will be able to help you. 🤞

Thanks I'm waiting please help me I won

I would like to make a complaint about PlatinCasino, I deposited money, made my amount and now I can't withdraw it, they ask me to make another deposit via SKRILL of at least 10 euros, and then ask to withdraw the money there!

I already have all my documents verified, I want to receive my money the same way I paid, via PIX!

Hello,

I understand what you want, but as long as the casino suggests another withdrawal option, I guess there are s proper reasons just for that. €10 is not a huge sum, and I guess it's worth a try. The other way would be to stick to your demand and prolong the solution. If the casino says that pix is not available for you now, I'd assume that it is not.

Even the complaint would not change the payment availability, so you should now focus on getting the money.

Does it sound reasonable to you?

Platincasino. I deposit 30 euros, they give me another 30 as a bonus. I play at fruits40, where you can't play with bonus money, I win 85 euros and when I go to withdraw it says there is no balance. I cancel the bonus and I still have no balance. I complain and they tell me they can't do anything

They confirm to me that when you deposit with an associated bonus you have to meet the bonus conditions, because it is a sticky bonus, that is, what you win will be counted as a bonus to meet the release wager requirements. In case of cancellation, the winnings are also eliminated. THIS is the solution

Well, I'm sorry to say that but it seems that you missed quite an important rule before playing with the bonus.

It seems that you have not met the wagering requirement, hence the funds were considered bonus money. the moment you canceled the bonus, your funds were already played out I guess.

I checked the actual PlatinCasino Bonus and its terms - as an example:

"Wagering requirements: 35x (bonus + deposit) (restrictions apply)You will have to wager 35-times the sum of your bonus and deposit to clear the bonus and be able to withdraw your winnings.

For example, if you deposit €10 and get a €10 bonus, you will have to wager €700 in total (€20 * 35) before being allowed to make a withdrawal.

Some types of games have a decreased contribution towards the wagering requirements: Slots 100%, Live games 20%, Table games 20%, Video poker 5%."

However, this bonus is not marked as the sticky one.

Well, by taking the bonus, you agree with the terms, so I guess that when you canceled the bonus, you made a mistake. Have you asked the casino about your decision before canceling the bonus, please?

Feel free to share any related communications - preferably in English if I may.

Hello Casino Guru friends, I'm dropping by to let you know that Platin Casino now has sports betting as well.

Hello there.

You sound like a sports betting fan, so I'm eager to know, do you play casino games as well?😊

Yes, I gamble too but I prefer sports betting. My preferred providers are Pragmatic Play and Wazdan.