PlanetaXbet Casino - general discussion

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blocked the account after I put the money on the withdrawal. Support is not responding. Scam casino

Hello,

If I could guess I would say that your account has to be verified first, some casinos block the account until the verification is done. So may I know whether you have been verified ever before in this one?

I know that it is truly inconvenient if you have no information regarding your blocked account directly from the casino, I'd email regularly for some explanation.

It's a fresh casino, so maybe the support is lacking proper experiences 🤔

my account was verified otherwise I would not be able to withdraw money. The status of the withdrawal request was approved, but after half an hour I was simply kicked out of the account and when I logged in it says that I am blocked

Hello, and thank you. I see it is unpleasant situation but I would suggest to stay patient a little. If you want to resolve the issue by submitting a complaint here on our website, then we can't speed it up anyway. We are only able to get involved in the case after 14 days since you started to struggle with casino. Let me ask you when exactly did you requested the withdrawal? I guess just recently, right?

I requested a withdrawal and it was confirmed, but I did not receive the funds.

Hello,

If your account is still blocked and you can't get in touch with the casino, I'd consider submitting a complaint. Without the casino's explanation, we can only guess what is the issue, so the complaint should help. To learn more about how this process works, click here.

I'll wait a few days, however, I have no clue when exactly your withdrawal was approved. Let me know what you think about that.

This casino is a total scam. They tell people that they create multiple accounts so as not to withdraw funds. I am asking for your help and cooperation with the Curaçao Gaming commission to eliminate this casino from the market.

When I asked for the transaction ID they said they couldn't give me.

When after 12 hours I asked again for a withdrawal, that's when they closed my account. Let honesty prevail.

Hello sorry to hear about your issue.

I guess it would be best if you could submit a complaint right now. Just click this link.

Would also be good to find out what it means to deal with a complaint, you can find more details about the process right here.

Let's hope the complaint team will be able to assist you. 👍

I will add that right after blocking my account, they changed the rules that they do not accept VPN. Previously VPN was allowed :)

Hi there,

we already implemented the forbidden VPN into the review. Though I do not know when exactly it happened.

Any update about your issue? Do you need help? 🤔

But I know when it happened - 20/01/23 or 21/01/23

These are the casino's internal procedures, but feel free to ask them when they made this change. I swear on my mother's health this has changed and those are bold words (:

Truly a bold one 🙂

In this case, submit the complaint, I'd say that you can only benefit from it.

I guess it is worth a try and we may be able to help you. No pressure of course, if you're not sure about that idea, maybe this guide article about complaints will help.

Can the screenshots in the attachment be the basis for a complaint?

According to information on the web from external sites VPN was allowed, so there's something to it 🙂

Unfortunately, it slipped my mind to take a screenshot of the regulations just before the payment, but I saw that it was still allowed then, i.e. 100% on 20/01/23

Honestly, hard to tell, I guess that we would need information from the casino as well, to hear out both sides. Furthermore, those are just full-text search results so, it is not even a full review, just a part of text located through the internet.

But I would say that in general, the worst thing would be, that the complaint may get rejected. Nothing worst can happen. 

It's a fresh casino, hence I think that we could use more insights, at least 🙂.

I am a user of Planetaxbet, but their website has been inaccessible for two days now. I am attaching a screenshot of what I see when I go to their URL. I have tried using a different browser, a different device, changing internet providers, and even different geo locations, but the result is the same. I contacted their support team yesterday to inquire about the issue, but I have not received a response. Does anyone know what has happened to this operator? Will we see it again?

I have the same problem and I would like to see the answer.

I will turn to Radka and ask her to help us clarify the situation.

Good evening, Radka!

Would you help us with this case by trying to find out what happened to the Planetaxbet website and, in general, what is the fate of this company?

Hi, I tried to check the website even with VPN and I'm getting the same results. I found 2 different Skype contacts in our database so I tried to contact them this way. I'll let you know if I manage to get an answer from them.