Planet 7 Casino - general discussion (page 3)

The casino rep hasn't posted in this thread so I doubt anyone will get back to you. 

Anyway, what do you think, that live chat is not on their website, I wrote to them yesterday on live chat and I got a reply.

Unfortunately I don't see any live chat🙁

What do you think of the rather complex post Jaro sent you earlier about his findings? Speaking of which, I am not sure if the chat option is accessible to all players. Anyway, have you read it?

I would certainly go through that conversation again; it could be handy.

So, I don't see any point in making a deposit there if they won't pay me anyway. I think I'll give it up.

Well, didn't you try to send them an email explaining the situation and asking how it is and what you should do? You might be able to make a decision based on that, but as I said, from what I've found out, you probably won't be able to get paid form the bonus. So if this is the end of the casino for you and you don't want to play here anymore, then I probably wouldn't deposit either and I would always look into things like this before I play with the bonus. 😥

Planet 7 casino... I don't see anything about Planet 7 OZ Casino on their site.. but regardless it still a scam. Great games great bonuses but jst don't expect to ever get any real money out of them regardless how much $$ you spend.

What do you mean you don't see anything on their site, please?

The casino is now closed, as per our information.

When was the last time you played there?

What I ment to say is, I don't see anything about the "OZ" part. I've personally have been playing at PLANET 7 CASINO... multiple times this week. I tried typing it "PLANET 7 CASINO" but the only thing that came up was "PLANET 7 OZ Casino" but I still wanted to leave some sort of warning to other players/payers/gamblers/Anyone!

I've switched it to the casino that's right. Maybe the review is not showing up for you because it is necessary for the state to have a gambling license to see the casinos in the USA.

Anyway, I've tried it myself and I've seen everything fine. Do you have some money waiting for you or did you try to withdraw and something is wrong? 

It's a great site.. with lots of bonuses & many games that keep you winning but it's not until you try to withdraw that you hit a dead end. Yes my withdrawal was denied even after depositing a required $10 crypto in order to withdraw any winnings. But thanks to this site someone is already helping me out to try resolving this issue. Otherwise I would be brushed off like unfortunately alot of other gamers/players have been.

even after getting emails telling me my withdrawal requests wr good 2go

But like I said....thankfully someone is looking into it for me at the moment. I jst wanted to inform people of what might happen when you play at Planet 7 Casino.

Well, I'm glad, I saw that you have an open complaint, so as you say our team will be there for you and hopefully you'll get what's coming to you. 

Did you also use crypto to withdraw?

Yes. Litecoin

Mr.Jaro.. can you recommend what els I can do. The person working on my complaint seems to be extremely busy & I feel like it's not even moving let alone getting anything resolved.

Hello,

I'm sorry to disappoint you, but all mediators have been extremely busy, and according to the complaint timer, there is still some time left.

I'm not sure if you're familiar with this, but each party has seven days to respond.

Try to hold on, please. 🙏

Thank you.

I am having difficulty with Planet7 withdrawal. I did all the steps in their verification process and tried to withdraw my 300... They told me it would only actually be 214 because of bonus maximums. Fine whatever. I just want ANY portion of the 300 to hit my bank account. They keep stalling. I reach out to support and they completely ignore me. The withdraw that was active is in process and they won't tell me why... Any ideas on how to solve this?

Hello, how long have you been waiting, please? You know, holidays or vacations seem to be a common reason for casino delays, especially now. Do you think there is some other reason? When it comes to delays, there isn't much that can be done about them. The casinos frequently have to catch up on their own. 🙁

I'd say this casino pays, but it takes some time.

Is planet 7 a reputable company? I used their no deposit bonus for free spins, and managed to finish the playthrough requirements, and was told id need to deposit 10$ in ltc, and verify my identity. Im just trying to be safe and not waste time and money, and put my information at risk

According to our information, this casino pays its players. Whenever there are some winnings from a no-deposit bonus, they need to verify the player's payment method, and that is why they ask for a verification deposit. As long as it is some low amount, we believe it is ok.

Surely let us know how it goes, though, please.

While attempting to withdraw, I verified my wallet, and attempted to verify my identity, which i recieved this response from the support chat:

 We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers.

which seems unfair, as I followed all the rules, and have not broken any terms and conditions. Everything seemed to be going fairly smooth until this.