Planet 7 Casino - general discussion

If you want to discuss anything related to Planet 7 Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I signed up and played at Planet 7. I won but it said I needed to deposit $10 in bitcoin to verify. So I did and it verified. Said the payout was sent but this was yesterday. Are payouts in bitcoin instant or how long does it take? I tried calling customer service but says it's not a working number and hangs up on me...

Update, I am not receiving a payout. First they said I had multiple accounts which is not true. Then they said it I am not receiving a payout because I played more than one free chip which is also untrue. One word for planet 7. SCAM!

Hello, that sounds awkward.

Forgive me for asking such a question, but are you sure none of your relatives or other people possibly living in the same household have not ever played in the same casino, perhaps?

You know, it happens a lot. So, I want to be straight.

Well, do not hesitate to get familiar with our free-of-charge complaint process:

https://casino.guru/complaint-resolution-instructions

Because I believe the casino should have strong proof to clearly show you did create a second account and gained an unfair advantage first.

To submit the complaint, use this link:

https://casino.guru/complaints/create

How do you feel about that?

Hello,

Who will explain it to me? LOL.

Hi, I'm afraid this can be explained only by the casino's tech support department. It seems to be a bug related to their database. I suppose the email you see on the screen is yours?

I have made a deposit on Planet 7 Casino on the 27 Nov 2023, i am still waiting for verification so that my withdrawal can be processed, has anyone else gone through the same experience?

Hi, I see you need to go through account verification. I would like to say that we give casinos 14 days to resolve this process. However, have you been in contact with the casino, or how are your documents? 

Let me know.

Good day Jaro,

Okay, i will hang on for the remainder of the time to give the casino the time that they require for verification, if they have not responded then i will come back to the forum and reply to this conversation.

Good day to you too.

I imagine such waiting is not a very pleasant part of the process, so if you come across anything worth saying or are just in the mood, come here and tell. Feel free to let us know how you're faring along the way.

Sometimes, sharing helps ✨

In any case, we're here.

Good day Radka,

Well, today is day 14, I still have not received any feedback or communication from the Casino Planet 7. What do you propose?

Regards

Stephen Fynn

0849459807

Hey, if you haven't got any feedback from the casino and you haven't learned anything new about your situation, I recommend you to file a complaint on this link. 

Our team will try to help you and see where you get. Are you in? 

This casino and all its " sisters" all ,24 of them Ruby ,Club Player etc etc will do everything they can to first keep rejecting ur verification repeatedly only way i got verified was because my birthday was incorrect so told cashier abd they said send dl pic to support i explained i had 100 x but they say pic to blurry he says send to him he will fwd it to support and escalate it within minutes it was correct and showed me as verified two days later says not verified picture i sent to blurry again i said ig it was then how did they change my birthday if they couldn't see picture they knew i had them in check and switched it back to verified. Payouts tried twice both rejected multiple bonus had been used and i reviewed and i was unknowingly at fault so now i have two separate payouts being processed one for 275 another for 875 i know without doubt i followed the terms nn conditions to the T this time its been 3 days since requesting for one and other was today so will see and i will keep you posted. I love their games live chat is helpful for most part in helping but far as recommendations and overall i wouldn't suggest to play unless it's a enemy your telling hoping to give a stroke to from the anger of trying to get verification passed and the extremely slow process of withdrawal if they pay, tbd. No where in tnc dizi read can't send crypto to cash app or PP digital wallet but they tell me i can when i try to withdraw. Do yourself a favor find another group of casino they are con men from what i can see

Far as bonus i think it's best not to use any the playthrough is ridiculous on most all of them and if its a no rules bonus what ever amount the percentage is they add to your deposit is automatically deducted from your withdrawal anyway so what are they actually " giving" you absolutely nothing but stress and by accepting any ur giving them ammo to shoot you with the odds are always in their favor but casinos like this will stop at nothing to increase their odds and profits

Hi, from what I have read and understood I saw that you had a hard time with the verification and you still have a hard time with the withdrawal, is that right ? You are waiting for a few days and I will be glad if you update me how it is going. I also noticed that you played with the bonus so you met all the requirements yes ? 

I doubt if Planet 7 Casino is a recommended place to play. A large number of negative reviews of this casino can be found on online casino review portals, including here.

It is also noted that this casino operates without a license. A very serious issue, which allows the casino to do as it pleases and not obey the laws established by the institutions that issue gambling licenses.

Despite the negative reviews, there are still gamblers signing up for this casino. I guess it happens because of their tempting bonuses. Bonuses without the need for a deposit.

Yes i made certain i met all terms and conditions and had several different customer service reps confirm so before hitting withdraw to begin this phase which can take up to 7 business days and another 7 once approved and sent to the processor to be paid totally ridiculous on both time a Bitcoin payment take a day tops to receive just not having a good feeling about my chances of actually ever getting my winnings resd your own reviews on your site about them i believe I seen one person say they were paid after a lengthy and hard fought battle so how is it they have a decent rating when review after review says they won't and don't pay on alll size they all sre horrible reviews. Ill keep you posted and i pray im wrong and they actually do pay but i wouldn't bet a penny that they will

Furthest thing from instant as they could ever be more like non existent from all the feedback I've read on this site and many many other sites. It's their trickery of luring in players who believe they are actually getting something from these huge bonuses that keeps them around when by accepting their bonuses in most cases players are actually just increasing the odds they will loose because the huge playthrough attached to them 40x playthrough is not helping anyone but the casino especially when it also has a max cash out of 50 or 100 added to the ridiculous play through. Just my opinion but do the math and you tell me

I feel it's a shame that a complaint would need to be filled and if I don't receive my winnings I fully intend to write every senator and congressman and propose legislation that NO unlicensed casino may do business with any person that is a resident of the USA ever.

Hey, thanks for your addition. I don't think I would play at this casino. You certainly have a good point about user reviews and licensing.

I think it might be the bonuses and especially the fact that players are late to check the information about the casinos they go to, which I think is a mistake. 

Anyway, do you have any experience with this casino or not ?