Planbet Casino - general discussion

If you want to discuss anything related to Planbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Planbet is the worst internet I've ever seen they say the system is not working when I deposit thie system is working when I want to withdraw my money the system doesn't work there's no one to help they say the system is not working is that possible in m-pesa today is almost trying to days I write with them but nobody replies to me in their email

The first time I played in that planbet the system was working for deposit and withdrawing from m-pesa today is almost trying to days and they say the system is not working only when I want to withdraw my money

Okay, so does that mean you haven't been able to get your money out for how long? Isn't it possible to use another payment method? Have you tried asking the casino? Did they say if they are working on it and it should be fine in some time or you don't know anything?

Greetings, 

We are sorry to hear that you had a negative gaming experience on our site. 

Yes, it is true that M-pesa had some interruptions and there could be difficulties with deposits and withdrawals. 

However, at the moment, we do not see any problems on our side. If you have had withdrawal difficulties - is it possible that your first deposit bonus has not been wagered? 

Could you send us your Player ID so we can check? That would be very helpful.

Also, could you please clarify, did you write to the official email support-en@planbet.com or some other email?

Dear Planbet,

Thank you so much for caring and replying to your players.

I will sync your account now with the casino you represent so you can use it officially and everyone knows it is legit.

Please review the terms here as well, and do not hesitate to contact us with any questions.

I have been waiting for my withdrawal, its been more than 48 hours.They said wait for 24 hours your issue is being processed. And today when I asked about my withdrawal. They said wait for another 24 hours. What is this?

My player id: 1315635809

Hello, did the casino also tell you what issue is being processed? Was there a problem with the withdrawal or what should I understand? Was it necessary to go through account verification or not? 

Please let me know.

I made a withdrawal of 14510 rs on 13/07/2025. And got a notification on the same day that the withdrawal has been completed. E-transfer No. 3743761121 made using "Bank transfer", payment amount: 14510.00 INR, has been completed.

But I haven't received my money in my bank account. When I asked they said, it will take upto 48 hours to be credited on your account. I waited 48 hours. Yesterday was 48 hours. Still I haven't received my money. When I asked about it, they said your issue has been send to specialists and wait for 24 hours. So far no update on it. Whenever I ask for the update they say wait for 24 hours , your request is being processed. Please help me.

Hi rojanroy891!

Thank you for describing your issue and providing your game account ID. Please give us a little time to look into your problem.

Thanks for taking the time to consider my issue. I hope it will be fixed as soon as possible.

I understand it a little bit more now. Maybe there was some unexpected technical error, but since the casino itself wrote to you here, I believe you will find a common solution and it will be solved. 

Will you let me know when you have an update?🙂

Yes, I will. Thank you for your consideration to my problem

Update : Still I haven't received my money yet. But when I asked they said it is currently under processing and wait for 48 hours to be credited. Hope I will get my money within 48 hours. I will keep posting the updates until I get my money.

Hello sear Rojanroy891!

Yes, your request is still being processed. Our technical team is currently working on your withdrawal. As we can see, the delay seems to be on the bank’s side, not ours. Your case is a priority for us, and I’ll update you here as soon as I have any news.

Thank you for your patience, and I’m sorry for the wait!

Thank you very much for your assistance in resolving my withdrawal issue. I’ve received the funds and truly appreciate your support and the quick handling of my request. I would also like to thank Casino Guru for their help in assisting with this matter.

You're welcome, I think the casino is the one that solved your issue promptly. 

Sometimes a delay can happen, so don't worry right away. 

Anyway, I'm glad when it ended well and I wish you more successful sessions. 😊☘️