Pit Bet Casino - general discussion (page 2)

exactly the ERROR occurs: captcha error



Oh no, I was hoping the issue was about to be resolved, yet you seem to struggle with it still.

Do not worry, though; my colleagues are prepared to file the complaint on your behalf.

First of all, email complaint@casino.guru the complaint description, a screenshot of the related communications, or anything else you have on hand.

Secondly, in order to prevent this from happening to others over again, I would kindly ask you for help:

please, send us the error update via email at community@casino.guru:

1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.

2) Add the exact time and also tell us the time zone (the best would be in UTC)

3) An IP address would be great too if you are able to find it.

Here are also a few tips to deal with the problem provided by our chief developer:

"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a Virtual Private Network (VPN) browser plugin or program. 

Some VPNs send traffic that violates the law or websites' terms of service.

Here are the top 3 things I would suggest. 

1. Check your IP address - If there are any suspicious activities from your IP address and is marked for spam then Google will throw the reCAPTCHA message and stop you for verification.

2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and track your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.

3. Check malware and browser extensions - If you are frequently seeing "I’m not a robot" message then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool"

I'm sorry for the mess; we could use any help detecting and resolving the issues, but mostly we've been receiving very limited feedback.

Have you had any luck as this is happening to me aswel?

It's an incredible and super effective game.

No, I try every day but every increase is canceled and I get no answer in the chat or by email

Is there anyone who has ever been paid out there?

As the Casino is not answering you as Well don’t see any need 😕

I keep getting told to wait for an email and itl be within 24 hours but iv heard the same thing every day

5th withdrawal just been rejected and tried to request again and now when I try request it comes up " Provider is not available at this moment"

I think our money is lost...

Yeah I fully believe 100% it’s a scam.

@casino guru what do you think? any positive feedback about this casino? and how is it possible they an operate

Guys these are complete scam I wasn’t paid 7934 euros and didn’t do anything wrong after about a month was told I violated bonus terms which I didn’t. Also had the same with 7 bets there sister site and also there is a new one on the scene called 24bet for future reference and they all use the same zendesk customer support and same names in the chat. Casino guru will try and get involved but they won’t respond and will end up getting blacklist points but unfortunately this doesn’t help you recieve funds. When I did research into 7bets they’re apparently scammers from Nigeria who try there luck despite them getting bad reputations and I dread to think the money they’ve scammed out of people as they never ever payout. I’m sorry this isn’t what any of you want to hear but the best thing you can do is learn like I did for future and move on 😢😢

Unfortunately, the safety index of this casino says it all.

You can still try to file a complaint, but until now we had no luck in communicating with them whatsoever.

If your complaint goes unresolved though, it will help to lower the casino's rating even more, at least.

So, here is the link where you can submit your complaint if you'd like to help bring them lower.

If you experience any issues, let us know, and we will try to figure out the way.

I cant issue an complaint always an error ..

can you ask the casino to answer here? maybe the finally react

I'm sorry for the error when trying to file a complaint. We get that quite a lot lately and are trying to fix it.

Try to use a computer if you are trying to submit it from your phone, and if not, write directly to our complaint team at complaint@casino.guru, please.

Let us know about any updates as well.

Unfortunately, we have no active casino representative here on our forum, as I can see, so that would probably be a no-go to get any answer from the casino here. 🤷‍♀️

So After 2 weeks they deleted all my Money and told me in the Chat I violated the Bonus rules haha

never used and Bonus …

Watch out and don’t Play here ! SCAM

This has happened to me too, whole balance gone and no explanation why

And what about that complaint you said you will submit? Did you get in touch with our complaint team regarding that?

We could have a look at the whole issue together, especially if you haven't even played with any bonus.

Hi everyone,

I didn’t see all these bad reviews, I’m from the UK and have one some money I didn’t use no bonus or nothing. Will I not get the money then basically what should I do?

Won*