Pistolo Casino - general discussion (page 11)

Good morning

I also had a problem with Pistolo. I had requested a withdrawal of 1200 euros, 500, 500, and 200, and a month had passed. Of course, I went to do the identification and they told me that no identification was needed. I spoke to them in the chat and they told me that they were busy. They say the same thing to everyone. I kept a screenshot of the conversations I had with them and what they told me, and I gave them here at Casinoguru and they helped me.

And the last time I contacted Pistolo, I told them I would report it here so the safety index would drop, and finally, after a month, if I remember correctly, they gave up on me.

I hope they help you get your money.

Withdrawals are completed in 4 days! And for the first 4 withdrawals, they didn't ask for identification...then I asked for it and sent the documents! Now I'm waiting for the identification to happen...I don't know if it will ever happen!

It would depend on why they want to close your account. If you don't pass verification, they can close your account. When they tell you what to send, always send everything as quickly as possible so that everything is in order on your part. Then you can just wait for the casino to let you know if everything is okay or not. 

However, if you have problems with this process and don't know what to do next, you can always turn to us.🙂

I sent all the necessary supporting documents for identification the same day they asked me for them! I'm waiting...I have 6 days now! It will show...

Good decision on your part. As I said, we give casinos 14 days to complete this process. The time is always counted from when you started it.

Let's hope that the casino will get back to us soon and we will receive information about how the verification went and what the result is.

Still nothing! It takes patience but I don't have the truth!!

That is a shame. 😕

You know if they are not communicating and you won't be verified, you can always open a complaint with us.

Because it's a lot of money, I want to see it until 10 days! Then I'll file a complaint of course..

I agree, would do the same if I'm honest.

Let's wait few more days. 😕

I would want you to have your money and be verified, but how it will be only time will tell.

8th day and still nothing! In 10 days I will file a complaint

Yeah no communication from them or something? 😕

Pretty sad I would say.

Complaint will be necessary I think. 😕

I have kept screenshots of conversations and all the emails they sent me during this time! The last one said that it was being checked by the relevant department! Today I sent another email to see what the status is and I have not received a response yet! However, withdrawals have been blocked until the identification is done! We are on the 8th day, tomorrow I will ask for a schedule and on the 10th day I will file a complaint

How can I make a complaint? I have sent an email to pistolo support!

the last email I send before the complaint

You can file a complaint here at this link. If the casino does not respond, it may be because they have no updates or simply do not have the best communication.

We cannot do much more, and if this continues, a complaint will be the only option.

They usually answer, but if they answer the same thing, I'm really afraid I'll have to move forward! Is there a chance I won't get my money? What will change with the complaint?

I just filed a complaint!!! I should note that there is no active bonus and the money was obtained from a real balance! I don't know why they are taking so long

I can't promise anything 100%. Whether you get your money or not is up to the casino. The complaint will help you in that if it takes the casino more than a week, our team will contact them.

I hope it won't be necessary and you'll get your money soon.

I strongly advise against this casino; they are shameless. When you win, they drag things out for so long that you eventually get frustrated. I've been waiting for a payment for almost a month, and they just keep making excuses. They ask for verification documents, I submitted them all, and they still come up with excuses. Seriously, don't go to Pistolo Casino because you'll only waste your time and money. See less

What excuses do they give you, please?

Were you able to get finally verified, or is it still dragging on?