Pistolo Casino - general discussion (page 11)

Good morning

I also had a problem with Pistolo. I had requested a withdrawal of 1200 euros, 500, 500, and 200, and a month had passed. Of course, I went to do the identification and they told me that no identification was needed. I spoke to them in the chat and they told me that they were busy. They say the same thing to everyone. I kept a screenshot of the conversations I had with them and what they told me, and I gave them here at Casinoguru and they helped me.

And the last time I contacted Pistolo, I told them I would report it here so the safety index would drop, and finally, after a month, if I remember correctly, they gave up on me.

I hope they help you get your money.

Withdrawals are completed in 4 days! And for the first 4 withdrawals, they didn't ask for identification...then I asked for it and sent the documents! Now I'm waiting for the identification to happen...I don't know if it will ever happen!

It would depend on why they want to close your account. If you don't pass verification, they can close your account. When they tell you what to send, always send everything as quickly as possible so that everything is in order on your part. Then you can just wait for the casino to let you know if everything is okay or not. 

However, if you have problems with this process and don't know what to do next, you can always turn to us.🙂

I sent all the necessary supporting documents for identification the same day they asked me for them! I'm waiting...I have 6 days now! It will show...

Good decision on your part. As I said, we give casinos 14 days to complete this process. The time is always counted from when you started it.

Let's hope that the casino will get back to us soon and we will receive information about how the verification went and what the result is.

Still nothing! It takes patience but I don't have the truth!!

That is a shame. 😕

You know if they are not communicating and you won't be verified, you can always open a complaint with us.

Because it's a lot of money, I want to see it until 10 days! Then I'll file a complaint of course..

I agree, would do the same if I'm honest.

Let's wait few more days. 😕

I would want you to have your money and be verified, but how it will be only time will tell.