PickWin Casino - general discussion (page 3)

I wrote to them 2 weeks ago and now pretty much every 2 days to ask to be self-excluded but no response. They aren’t even seeing my messages

Thanks for getting back to us.

I can see that you've already been trying to self-exclude for around two weeks now, but without success, and you say that the casino has been ignoring your attempts to contact them.

At this point, we'll have to see how your open complaint develops. Hopefully, our complaint team will be able to get in touch with the casino, find out more about what is happening, and help move the situation forward.

I'll keep my fingers crossed that this can be resolved for you.

i will share my experience as a good player on a lot casino i was tired to be confuse if the round is random or no . i was playing at one game jokers jewel at the begining my first game total wagering was around 5000-70 000 $ (wagering not that i deposit or withdraw ) so it was good . 5-10 days a row . one day i saw that one guy won x1000 at 200$ bet so its 200 000 till that day .... i didnt stop to play that game (not to think that i will win like this guy) only to test if its random spin or no . (if its 100 000% random the fact that the guy won doesnt affect me its suposed to be random . well 12 000$ of deposit never go more that the money that i deposit ! so the fact is when casino say its random , some compagny test these game and its certtified .... just thinnk who are these compagny . i willl think a lot that these compagny is the same of the casino so .... they can test what ever what they are not very precise of how they test the game ...picwin have a very bad service . you need to talk to thwm on telegram and they reply 1-2-3 days later anyways think what you want od that. but its 100 % scam

Thanks for sharing your experience.

I understand why such a long losing period can make you question whether the game is really random, especially after seeing another player hit a 1,000x win.

However, one player's win doesn't affect what happens on your account. If the game is operating correctly, each spin is an independent event, so somebody hitting 1,000x before you started testing the game doesn't make your chances better or worse afterwards.

The same applies to the $12,000 you mentioned. Even though that's obviously a significant amount of money from a player's perspective, the result of one player's sessions isn't enough to determine whether the RNG or RTP of the game is incorrect. RTP is calculated over a very large number of spins, typically around millions of rounds, and individual players can experience results that are far above or below the theoretical RTP for quite a long time.

Regarding your concern about who tests these games, certification is normally carried out by independent testing laboratories rather than by the casino simply testing itself. Of course, that doesn't mean players shouldn't question something if they have concrete evidence that a game behaved incorrectly, but poor results alone unfortunately aren't enough to establish that.

So based only on what you've described, I wouldn't be comfortable calling the game or the casino a scam because of the results on Joker's Jewels.

Your experience with PickWin's customer support is a separate matter, though. If you've had to rely on Telegram and wait several days for replies, I can understand why you're dissatisfied with the level of service, and it's perfectly fair to share that experience here.

If you ever notice a specific technical issue with a round, an incorrect payout, missing game history, or something else that can actually be documented, that's much more useful for us to look into than the overall win/loss pattern.

yes , but when you get a big win after 200 spin and strange that this big win was made right after i bet 4 time lower of what i bet before and nothing happen , its just strange that the '' random'' spin i always the same . (ok not always but 95% of the time ) , its strange too that nobody of each compagny explain how they test the game , yes they look for graphic , sounds , ect ect but nobody explain how they test these game . and if just with a sinple math .... if all game rtp is more than 92% to 98% or so .... how can a casino can make million million and million only with 4% its not making sence . because if i look into alll deposit for a casino , x 4% im suposed to be close from the benefit of the casino but its absolutly not 4 % . + when i ear that the casino make million and million and cant pay enough agent to reply to player (the source of their benefit) its distusting me . just with the point of the service and the point of bonus ..that you never see or so anyways im here to share what i think of that casino point

I understand what you're getting at, but there are a couple of things here that are worth separating.

The fact that you hit a bigger win shortly after lowering your bet can certainly feel suspicious, especially after a bad run, but by itself it doesn't really tell us whether the spins were random or not. Random doesn't mean that wins and losses have to be distributed evenly or in a way that looks logical to us. Strange sequences can still happen in a properly functioning random game.

Regarding game testing, independent testing laboratories don't only check graphics or sounds. They can also examine the RNG, game mathematics, payout calculations and whether the game behaves according to its approved configuration. Of course, as a player, you usually don't get to see every technical detail of those tests, so I understand why the process may feel quite opaque.

There is also one important point about RTP and casino profit. If a game has, for example, a 96% theoretical RTP, that doesn't mean the casino simply keeps 4% of all deposits.

RTP applies to the total amount wagered over a very large number of rounds. A player can deposit $100 and then wager that same balance over and over again, creating hundreds or even thousands of dollars in total wagering before the balance is eventually lost or withdrawn. So the casino's theoretical margin is applied to turnover, not simply to the original deposits. Across thousands of players and a huge volume of bets, even a relatively small mathematical edge can therefore generate substantial revenue.

And as I mentioned before, individual results over a relatively short period can't really be used to determine whether the advertised RTP is correct. RTP is a long-term statistical value calculated over an enormous number of rounds.

Your criticism of PickWin's customer service is a different matter, though. If you're regularly waiting days for answers and feel that support isn't providing useful assistance, that's absolutely something you can share as part of your experience with the casino.

I just wouldn't use the winning and losing patterns alone as enough evidence to conclude that the game itself is manipulated or that the casino is definitely a scam.

its 100% sure that the ''random'' spin is not randon . you know why ? how you can fix rtp, rng what ever the word . of something that we can change the bet . lolllll if i have 100 $ and rtp is 98 % casino take 2 and me im suposed tobreceive 98 (yes i know the basis is on billion turn. ) if i change my bet how you can fix rtp its impossible to fix rtp so dont tell me that some compagny that test games before the game can be onlinne on your casino they. test if graphic , sounds , no bug , but testing the rtp nobody or no compagny explain how they test that because there no test its impossoble to test lol if you bet too high sorry but you lose everything . our bet change how spin will drop

I think the part that's causing the confusion here is what RTP actually represents.

Changing your bet doesn't make RTP impossible to calculate. RTP is a percentage of the total amount wagered, not a fixed amount of money. So, just as a simple example, if a game had a theoretical RTP of 96%, wagering $1 and wagering $10 can still have the same 96% theoretical return, the monetary amounts simply scale with the size of the bet.

And game testing isn't limited to graphics, sounds or bugs. Testing laboratories can also test the RNG, the game's mathematical model and payout percentages across different wagering configurations.

Of course, none of that means you're supposed to receive 96% of every $100 you personally put into the game. It's a long-term theoretical figure calculated over a huge number of rounds.

So the fact that your results seemed worse at a higher bet and improved after lowering it may understandably look suspicious from your perspective, but it still doesn't establish that changing the bet caused the game to change the outcome of your spins.

I don't think we'll get much further by repeating the same RTP point back and forth, but you're of course welcome to share your experience with PickWin and how you feel about the casino's service.

how you explain that then ? Total Bets:128 719 .....Total Bets Won :17 160 ? so i won 13.5 % . its far far far from 96 or what ever what lollllllll and please don tell me some players win and some player no .... i played 128 000 i think its enough to say that rtp of 96 in my case is 13.5% and i probably sure that all players is close to that

I think the main issue here is that the 13.5% you're calculating is not actually RTP.

If "Total Bets: 128,719" means the number of bets you made and "Total Bets Won: 17,160" means the number of those bets that resulted in a win, then dividing those two figures gives you the hit rate — roughly the percentage of bets that produced a winning result.

RTP is calculated differently. It compares the total amount wagered with the total amount returned in winnings.

For example, imagine 100 spins at $1 each. You could have only 10 winning spins, which would give you a 10% hit rate. But if those 10 winning spins returned a total of $96, the observed RTP would still be 96%.

So 17,160 winning bets out of 128,719 bets doesn't tell us that your RTP was 13.5%. To calculate your actual observed RTP, we would need the total monetary amount wagered and the total monetary amount returned by the game.

128,000+ bets is certainly a much larger sample than a short session, but these two figures by themselves still don't demonstrate that the advertised RTP is incorrect.