PickWin Casino - general discussion (page 2)

Hi Jaro, I played at the casino for quite a while on and off and the RTP was pretty awful in general, the game selection for Canadians was terribly limited, but the biggest issue was the impossibility of connecting with customer service. I wrote emails that went unanswered, chat doesn't exist without Telegram or Facebook apparently, and even when I filled out tickets on their site that they stated would be answered in 24 hours, they never were. I felt like they were a zombie casino.

Of course, I understand this decision and I’m not surprised. If all of this had been taken into account, I probably would have taken a similar step myself.

Well, sometimes players come across casinos like this. I believe things will be better in the future, though.

Good luck.🍀

Just sharing my experience with PickWin.

On March 24, I asked support to self-exclude and close my account for 1 year. They confirmed it would be processed, but my account stayed open.

I followed up on March 26 and was told it would be escalated, but nothing happened. Some hours later I said okay nevermind - but I’m a compulsive gambler and my self exclusion request should have been honoured regardless and it shouldn’t have taken days to close my account.

Then on April 3, instead of closing the account, they gave me a $200 bonus, said my closure request had been cancelled, and I was still able to deposit and play.

Because of that, I ended up making more deposits after I had already asked to be excluded.

I have screenshots of everything. I submitted a complaint with Anjouan gaming but from what I understand they don’t really respond to player disputes. I sent emails to pickwin support and have heard nothing and my account remains open.