Well, you have to wait until you get reopened again and then please communicate with our team because without that you won't get anywhere. I'm an admin on the forum and I don't deal with complaints so it's best if you supply Petronela with everything she needs.
I am Parimatch vip customer ,My account is fully verified and i am fully verified customer from past 5 year, without wasting time invite Parimatch to get resolution
I am having problem with Bonus offer in active bonus section
See I am having problem with these
active bonus in the screenshot highlighted..
From last 4 days they were stuck in promotion page, Neither credited nor expiring.
i want to know when those active bonus will be closed
Since they were active i am not getting daily Freebet offer
Have you tried to contact the support of this casino regarding this, though?
Here we won't be able to do much about it, actually. They should help you out for sure.
Hello. As far as I can assume from your post, you're facing withdrawal issues. We're glad you've found us. Now that you know we are here for you, shall we focus on gathering more details, please? The more you can explain, the better, and please do not forget to mention how the casino explained all of these facts to you. That is usually the most pressing part; it would be a mistake to focus only on one side of the matter.
So, can you share why you are unable to withdraw, please? What did the casino tell you?
My player id 174936068 my ticket 792797 in process 2 month This is what happening from the beginning no proper response no proper updates only sending on casual msg that "billing team is working on my issue in the highest priority", and just disappeared... My question to parimatch representative that "This is your highest priority and primium service wich is providing wich is you are promising from past 120 days.." my ticket in process i of casino anna is working no update 2 month complete 500 +above mail send only reply wait wait not solve my ticket please don't trust batting site 30/01/2025 30000. Withdrawal not received my ticket id 792797 2 month complete in process why not solve my ticket given me my money please give timeline solve the ticket
Thank you.
You can skip the Ids becasue the casino has not been active here and I have no access to the casino's database.
Perhaps I didn't express myself obviously. What made you submit the ticket in the first place, please? By the looks of it, the withdrawal has been delayed, and there have been no updates so far for several months. Has there ever been any concrete complication, such as a security check or gaming activity investigation for example?
I mean the ticket itself won't help us here, I guess.
Well, if the casio is not about to respond, there is not much we can do about it. As you probably missed, its Safety Rating is low, which reflects its fairness. 🙁
https://casino.guru/parimatch-casino-uk-review#tab=js-tab-reputation 👈
At this point, we have to wait and hope.
I imagine this has been hard on you, but I mean what I previously wrote to you. Such requests are understandable but won't change anything. The deadline has not yet passed. I also believe this is the first round so if I'm correct, the casino representative will be given an additional 7 days to respond.
Try to be patient, please. 🙏
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