Parasino Casino - general discussion

If you want to discuss anything related to Parasino Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi dear teeam i just created an account here with these casino, i have won 220 euros, they put it in my bonus not on my balance, and when im trying to withdraw they said you dont have enough funds..

I saw a license authority its why i created an account there

Hello we have listed this casino as closed. 

However, as far as your money is concerned, did you play with the bonus or not ? That seems to me to explain why that would happen. If you played with the bonus did you meet wagering ? 

If not, did you try to ask the support why your money was put in the bonus money ? 

I will wait for the answer.

Their answer

Thank you for your email.

We will check your account and get back to you.

Please provide your username and date of registration.

In order to fully activate your account please provide your KYC documents as requested.

Customer support

I answered two days ago im still waiting for their answer

The problem with the site, they exchanged the real balance with the bonus

did you play with the bonus or not ? That seems to me to explain why that would happen. If you played with the bonus did you meet wagering ? 

I played with my own deposit sir i dont know why they did these mistake i still have all proofs of deposit and the transactions history. I dont wagger

Hi there, and thank you for those updates.

Just to be sure, regarding all requested documents - have you already sent those? I mean, the reply is surely a good step, yet the docs are the most important part.

Have you, by chance, informed by the casino about significant progress?

When it comes to the bonus, have you asked the casino directly, please? It seems you are quite convinced it was a mistake, so, I presume you have some direct response from the chat operator or the support. If you do, it would be really great to paste it here.

I'll be here, waiting.

When it comes to the bonus, have you asked the casino directly, please? It seems you are quite convinced it was a mistake, so, I presume you have some direct response from the chat operator or the support. If you do, it would be really great to paste it here.

I'll be here, waiting.

Hi there, and thank you for those updates.

Just to be sure, regarding all requested documents - have you already sent those? I mean, the reply is surely a good step, yet the docs are the most important part.

Have you, by chance, informed by the casino about significant progress?

Hello I have. my game history and my history deposit which I can show you so I am completely sure, the casino does not communicate, it does not present livechat and ignores my emails they replied to me once for around twenty emails, for tell me to quote the user name and send the kyc documents but no longer responded. My game history and deposit history to see it by your eyes

Can i still have your help ? Because these casino is not helping anymore they ignore my messages.

I contacted the curacao gaming license they answered.

Dear Sir,

We terminated this license in 2018.

 

Regards

Yes, unfortunately the casino has no license, so the answer you got is correct. 

As far as the verification is concerned, you still haven't managed to pass it successfully ? If it has been going on for more than two weeks, which looks like it from when you first wrote, and the casino is not trying to help you and is ignoring you, then I recommend filing a complaint on this link. 

Our team will try to investigate what happened and help you. 

What do you say ? 

I will now open a case and file a complaint, but we will never have an answer of them and you know it Jaro thanks

The casino has not yet resolved any complaints and has a low safety index and a lot of warnings. So I wouldn't be surprised if they don't respond to your complaint after all. 

However, I won't jump the gun yet and we'll see what happens. If you have any new information, don't hesitate to let me know, because I'm quite interested to see how it turns out. 

I will keep my fingers crossed. 🤞

bro is it about parasino ?

Most likely not, if I may respond. Keep in touch with the topic here 👈 If you like.

they stole my balance

Make sure to post this in your complaint. Sorry, we can just talk about it on the forum, but the real deal is the complaint. 🤷‍♀️

I deposited total 400 euro, played over 2600 euro worth bets, but they dont want to withdraw 200 euro.

I tried with 50 euro amount with same payment method what used at deposit, but its rejected repeatly.

They never reply to my emails, on online chat it seems impossible to catch them ( today I got them, but they not replied ) What to do ? Can you message them please?

my username there is:

best22sellerpokemongo

+ other issue ( I think its a kind of limitation )

When I open the Sports page, it says network error. But only comes error when I logged into my account. Once as I logout, its working. I tried with at 3 different laptop/PC/Phone, tested at different browsers. I deleted the browser cache and cookies.

I'm 99% sure that at issue NOT at me, since the page loads pefectly when I'm not logged into my account. THe casino, live casino, live games loads perfectly, only shows issue on Spors page. Please forward it to the IT team or someone, thanks!

Hello, I'm sorry to hear that you've run into this problem. From what you describe, the casino didn't tell you why the withdrawal always fails, am I right ? It would certainly be good to know why this is so, because without that we don't know anything concrete. 

However, did you record your wins using sports betting or slots ? I have a feeling that the limitation of sports in this casino might be from their side if you managed to win there. I don't think you would be the first case although I personally wouldn't like it either. 

So let me know the answer to my questions and we'll see what we can do.