PalmSlots Casino - general discussion (page 11)

So I find the service very good and fast at Palm Casino especially wahtsapp service very good

If you'd like to share some of your experiences there, please follow this link where you can write a review for this casino. It'll surely be appreciated.

Good afternoon.... on Saturday afternoon I requested a withdrawal at 1.30pm yesterday they sent me an email to confirm my identity of course I responded by sending a copy of the document and the credit card from there they disappeared in case the 72 hour deadline they gave me expires tomorrow Having told them, you can help me file a complaint and get me the money since it's also a nice sum

I'll start by saying that they've always paid me but the story of when you talk to assistance and give less concrete answers is starting to tire me

It also says that their payment system is active 7 days a week 24 hours a day so the fact of the weekend has nothing to do with it

Sorry if I reply here....you can look at my latest post

So do I understand correctly that your account has not been verified yet at this casino? The verification could sometimes take a bit longer, so we actually give casinos 14 days to get the payment done before we intervene. Make sure to let us know any news regarding your withdrawal, please.

No, absolutely, my account is verified, I have already made other withdrawals

The payment is being processed but the bank tells me I don't have any incoming transfer?

The other times a maximum of an hour passed and the money was in my account. I really don't know what I should do

In this case I would stick to the timeframe that Romi told you in her previous answer. You're only waiting a few days plus you've entered the withdrawal over the weekend so I wouldn't be sceptical and I'd try to be patient. If the withdrawal is processed, give it some more time and I firmly believe that you will get your money since you say that the withdrawals came without any issues before. If nothing happens and the casino does not communicate with you, then we will try to help. 

Can you handle it ? 🙂

All right

Make sure to keep us informed about any news, please.

They told me that when it becomes processed maximum one day and they are credited to my account...so by tomorrow they should be there hopefully!

I'll update you tomorrow

Please do that, we'll be waiting for your reply.

Now a full day has passed, the money hasn't been sent to me, ask assistance, they say that they are in transit but what seems strange to me is that the other times they have always arrived within a few minutes, maximum an hour, I don't want them to not want to pay me because I requested a withdrawal of 5,000 thousand euros, I have all the screenshots of the conversations I had with normal assistance and VIP assistance, I also sent an email to the payment service, they don't respond, I'm really worried if you can help me, I also ask them if the transfer is instant or ordinary and they never respond they just say not to worry

Furthermore, VIP support hasn't responded to me since yesterday

Unfortunately right now we are unable to intervene even if you make a complaint. Only after the 14-day timeframe passes our team can start to investigate the issue.

Try to stay patient, and hopefully soon your money will arrive. Let us know whenever it happens, please.

Okay, I'll keep you updated over the days

I hope you can get me money in case

I hope there's no need

In the meantime, thank you very much for your interest