So do I understand correctly that your account has not been verified yet at this casino? The verification could sometimes take a bit longer, so we actually give casinos 14 days to get the payment done before we intervene. Make sure to let us know any news regarding your withdrawal, please.
No, absolutely, my account is verified, I have already made other withdrawals
The payment is being processed but the bank tells me I don't have any incoming transfer?
The other times a maximum of an hour passed and the money was in my account. I really don't know what I should do
In this case I would stick to the timeframe that Romi told you in her previous answer. You're only waiting a few days plus you've entered the withdrawal over the weekend so I wouldn't be sceptical and I'd try to be patient. If the withdrawal is processed, give it some more time and I firmly believe that you will get your money since you say that the withdrawals came without any issues before. If nothing happens and the casino does not communicate with you, then we will try to help.
Can you handle it ? 🙂
All right
Make sure to keep us informed about any news, please.
They told me that when it becomes processed maximum one day and they are credited to my account...so by tomorrow they should be there hopefully!
I'll update you tomorrow
Please do that, we'll be waiting for your reply.
Now a full day has passed, the money hasn't been sent to me, ask assistance, they say that they are in transit but what seems strange to me is that the other times they have always arrived within a few minutes, maximum an hour, I don't want them to not want to pay me because I requested a withdrawal of 5,000 thousand euros, I have all the screenshots of the conversations I had with normal assistance and VIP assistance, I also sent an email to the payment service, they don't respond, I'm really worried if you can help me, I also ask them if the transfer is instant or ordinary and they never respond they just say not to worry
Furthermore, VIP support hasn't responded to me since yesterday
Unfortunately right now we are unable to intervene even if you make a complaint. Only after the 14-day timeframe passes our team can start to investigate the issue.
Try to stay patient, and hopefully soon your money will arrive. Let us know whenever it happens, please.
Okay, I'll keep you updated over the days
I hope you can get me money in case
I hope there's no need
In the meantime, thank you very much for your interest
Always here for you. We'll be waiting for the updates.
Hi, I'm in the same situation as you. At the beginning, I was even credited for a maximum of 2 days. Now I'm also at 5 days. Was the withdrawal still being processed for you?
Money arrived, you are kind as always
That's really great news. Thank you. Also, thank you for your kind words.
Are you going to stay at this casino, I wonder?🤔
Yes, I'm thinking of staying
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