Palms Bet Casino - general discussion

If you want to discuss anything related to Palms Bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Palmsbet is complete garbage. the verification is the bermuda triangle=black hole. of course the regulator sleeps. but strange how these criminals have a high rating after countless complaints. apparently they pay where they should

Hello,

it would be nice if you could explain what has happened to you. We may try to help.

I checked our complaint section - you can do the same here, to find out that the casino solved every single complaint, except for 3 that we rejected and 1 that is currently open:

Would not call 9 complaints as "countless", but you obviously experienced something unpleasant, so now it's the time to explain a bit, do you agree?

I copy one of the countless complaints on Facebook groups and even forums, although they delete negative reviews for obvious reasons.

Using this site reminded me of taking out a bank loan. When you first withdraw, take a few days off so that you can visit the various institutions and get the necessary documents. And depending on which bank you are a customer of, you can have additional problems as Palmsbet want your document with name and address, signature and seal, and many institutions simply do not offer it. The nicest requirement is an address registration document!!!!!! For which you will have to visit the municipality and for which you pay extra. In my case, I live in Sofia in an apartment and I had to travel 200 km for this document. I am simply fascinated by this site - in addition, they have photos of me in all kinds of poses with personal documents and notes with dates. So stay away - please. I have caused a nervous breakdown from this site!

https://betenemy.com/palms-bet-real-players-reviews/

This is the truth. dozens of comments and all of them contain the word garbage and similar epithets. Guru should take off his rose-colored glasses and not mislead the people

Hello,

verification is the most important part, and only the casino can explain why such documents are needed because each casino simply approaches the verification differently. It's normal to provide proof of address, banking statement + history, and utility bill.

I can understand that we live in a world of virtual cards and electronic bills, still, the casino just has to make sure that you did not use someone else funds/payment options and the winnings will go to you.

Sadly, the casino just does not have the luxury to see you face-to-face and check your documents physically.

If you believe that you were somehow mistreated, I think you should submit a complaint.

All players can.

Super

Dobre doshil

Hi, do you have any experience in this casino ? If not I would ask you not to post similar things because it has no value and next time they will be deleted. Thank you. 

In the beginning it was very good and after 2 deposits of 50 BGN, I had a profit of 2000 BGN. At the Easypay checkout they gave me something to sign, which unfortunately I didn't pay attention to what it was, but from then on it got really bad.

Hi what are you talking about what did the casino give you to sign ? Don't you have it somewhere in the documents in your profile ? Did you ask for the money you mentioned and have a problem withdrawing it ? What specifically started to go bad ? 

Can you tell me a little more so I have a better idea ?

This with the manipulation of the slots, am I the only one who thinks so or are there others with my opinion? how can you understand the rate of return determined by the organizer of the return? Because here in this casino it is 0% !!! Bet thousands of euros with no profit !!!

You know, I can hardly imagine you have not won a single bet or spin. Is it possible you tend to remember how much you have deposited and the fact that you have not made it to the withdrawal? That's more likely, if you ask me.

Care to share more details, perhaps? Which games have you played—bets, strategy, and so on?

I'll leave that to you.

hello, what do you call profit? For example, the Sweet bonanza slot, lost 5,000, returned approximately 500, with a bet of 0.25! Do you call this 500 profit? and no, it's not that I haven't reached the draw! I start the game, score 50, then more and more, I reach 200, at one point the game gives you (more precisely returns) 100 of these 200, of course I continue to play, this is not a profit for me, this is a return of 50% of the bet, but instead of returning something, it turns out that I have to score more and more and so loss after loss !! this way for 1 year !! is this normal according to you? and another strange thing with this game and the pragmatic play games, for 6 months in the tab where you can see the information about the biggest winnings in the game it did not count anything, it happened only after this loss of 5000 well, it started to count, just like the other games on pragmatic play!

a month ago I played the Dark queen game, 800 is a loss, in the same way, the game Imperial dice 700 is nothing, we are talking about small bets! This is not normal for me!

And yes, I have posted complaints here before, I was told that the casino has priority!! that is, there is no such thing as profit, there is a game to return some part of the money that we have lost, that is, if I want something, it is a reduction of losses for me, not a profit, as I understand you tell him! Is that right?

Hello, and thank you for your results!

From my point of view, though, the math is actually quite normal.

The way I see it, its very important to distinguish between games with high and low volatility, because the bets should be adjusted to optimize your preferred outcome - what you call a profit.

Maybe a little fact won't hurt:

There are high volatility and low volatility games

When you play low volatility games, you win quite often, but the winnings are often lower than your bets.

When you play high volatility games (for example jackpot games are often high volatility games), you can have a dead spin after a dead spin, maybe 50 in a row, but then you enter a special bonus feature and win a big part of your losses back. Anyway, if you stop playing earlier, you feel like the slot didn't pay you anything

Additionally:

If a game RTP is 96%, it means that if you start with $1,000,000,000 and then play 1,000,000,000 rounds at $1 each, then you should end up with approximately $960,000,000 dollars.

If you play just a few hundred rounds, your current return may vary from 30% up to 1000%. But the more rounds you play, the more likely you’ll be closer to the statistical RTP of the slot game. That’s why such big numbers were used in the example above.

As a result, no winnings are guaranteed, and the longer you play, the more likely it is that you'll end up dry.

Frankly, I have nothing to add when it comes to Pragmatic Play games and the unchanged winners. I agree; it looks pretty weird. So, have you asked the game provider or the casino?

Obviously, I can't provide the answers you seek on this matter. But I'd like to know what you find out.

I believe this Casino Guru index is paid for by Palms Bet. It's unreal especially after all the comments here and on the other sites and groups. It is impossible to come out with any profit. Deposit after deposit and nothing. 0% return. Don't waste your money here. Bets from BGN up through 10-15 spins pay PENNS and that's it.

Hello, believe me, it would be useless for the casino to pay us for the review and therefore the Safety index, because it would not help them and we would not get anything. Now every casino that has a better rating with us means that we are paid? 

I'm sorry you didn't manage to win, but unfortunately casinos always have an advantage over players who end up losing their deposit. If you don't win, I probably wouldn't play in a casino anymore and would rather take a break, because it's certainly not pleasant. 

Actually, it wouldn't be useless. A high rating leads to people being lured away from your site and playing on them. In such a transaction, it would be logical for you to receive some financial benefit. Logical right? Curious if the rating was determined by the customers what would it be? Unfortunately, the deposit is not lost "in the end", and nothing is won at all. From loading an account and starting a game, there is no option to leave with any profit. It strikes me that here you are mainly defending the casinos and justifying their actions, which only reinforces my original point.

I don't think I'm defending the casino, you just see your point all the time, that's what I think. We don't get money based on the safety index but when players go to play to these casinos and eventually lose, we get a commission from it. So by your logic, we would give every casino a high safety index and we could "lure" players everywhere. Logical, no? And yet we don't do that and all this info is collected by a team of experts. It's okay that players don't agree with a safety index because sometimes a casino can be good or bad and the whole situation turns around, for example after a change of owner, etc. There are a lot of things that interfere with the safety index and it can change downwards or upwards based on that, but it's never based on us getting money for it. I don't think players would come to us for information about casinos then. 

That's my opinion.