Ozwin Casino - general discussion (page 2)

Ok, Scott M. I appreciate your response. I will do so. thank you so much!

Oz win casino no payout.He lie how open more account and said how not can got payouts.How is possible that I open more accounts if never send any documents to he adress .And not possible that some other person have my documents my selfie or my bill in last 3 months.How then they can say that open multiple accounts.And why only this said this not trusted casino why this never said for example some of big casinos like bet365 or unibet or pokerstars.How cna open multiple accounts and send multiple documents I not have 5 different ID card.I have 1.

When ask that send me date and email where send and verify my account multiple times no have answer.

Im youtuber and interested me how this scam casino can operate if make this tricks.

How about submitting the complaint? If you are convinced the casino has failed in fairness, this is a step worth taking! It's free, learn what to expect in this guide, please:

https://casino.guru/complaint-resolution-instructions

Just a hint, though: verification is the process that allows the casino to find possible account breaches, but it does not mean that all multiple accounts need to be verified. More likely, all accounts are found the moment one "of the group" undergoes the verification.

Also, being the "youtube" has no meaning in this 🙂

I wish you a quick yet fair resolution!

Understand you,but how casino can say that have multiple accounts if this not true.I first time register and send my documents and he rejects me.Documents is good but he said that have more profile whats not true.Then casino can say for every person that have multiple accounts and when person ask for explain nothing not happens.He said this that no payout me classical lie.I read in different forums thats this thing casinos do many tricks.

I understand your point of view. But I think Radka has explained it quite well as far as verification is concerned. Of course, it's certainly not nice not to get any reason from the casino, so if you're aware that you haven't violated anything and you don't have multiple accounts, the best step would be to file a complaint here: https://casino.guru/complaints/all

Are you going to try it ? 

Yes I submit my complain but I think that nobody not help me.Scam casino this doing,when some win lie and close account with no explain why.I only whant say that never play there and never send documents there and how then can have multiple accounts.Then for every win ozwin can say -hey you have multiple account and simple close players accounts.For me this is scam and I never see that any legit bookie or casino work this thing,because nobody than me not can have my documents,selfie,or my bank report for last months.How can thhen have multiple accounts?????

Let's try not to be skeptical at first. You've started a complaint, which is a good thing, if you say you're not aware that you've done anything wrong. Could it happen that someone from the household or someone who uses the same IP has an account in the casino ?

However, I understand that this is certainly not a pleasant situation, but our team will do their best to help you. So don't forget to update your complaint or forward the relevant evidence to Kristina.

I have faith that everything will be resolved and turn out well. Let us know if you have any new information. 

Im sceptical because I read other forums and see that casinos work this things.And see that many complain not fixed.And I know that big and best casinos not work do thing thing.In my head not can be clear how is possible said couple times that all ok and that all good and then when come time for payouts only said you have multiple accounts.This is ridiculous because not can make two account and send two times documents-logic.Nobody not play there than me I use self mobile phone or laptop for play.Yes I send complaint and send day before in email and picture of ozwin answers.Big problems is because casino only write how you have multiple accounts and never more answers.And why then agents wich ask all rules and all about play there said that all ok and that send my documents.After send my documents problems start this looks like only whant take from me my documents.Yes I hope that you can help me,thank you for answers.

I know it's not a pleasant situation and I understand if you're angry. However, if you think that everything is fine on your side, then I hope that this problem could be solved. 

Nevertheless, it will require you to answer Kristina's questions in the complaint so that she can move forward with the investigation. 

Would it be possible to update the complaint here and respond ? Of course, if you hear anything new from the casino, don't hesitate to let us know. 

Thank you I now see that have answer on complaint now I send email and answer.Yes I wait that see are be any news.But I not have hope because see that this casinos make and to others people.And there is weird situation because nobody cant prove and send my ID documents than me and my bills.Then not have sense wrote that have more accounts if never played there.

You're welcome if you've even forgotten.

Now, let's see where the complaint leads, because it would not be right of me to take one side or the other, even though it is clear to me what you mean by your statement. So I will wait for further developments with you. I hope it will have a positive ending. ☘️

Here like I said before 1,5 months OZZWIN not reply anymore.HE scam me and when not can back proofs he simple no responde anymore.Simple scam and this casino never give player withdrawals only lie about reasons that not need make payouts.I not only much people write this and you need this casino mark like SCAM.

I noticed that your complaint has remained unresolved and that makes me very sad to tell you the truth. I saw that the casino responded first and then did not reply later, which is a great pity. I think the biggest warning for players is that it is unlicensed and they should be careful about depositing into it. 

I don't know what else to say to you, because I absolutely understand your feelings and I would be frustrated as well. I firmly believe that in the future you will not encounter similar situations and everything will be fine and you will choose a better casino. 

You need mark this casino like scam.You can see on my example that he simple not give payouts.I know this and before complain that this happens.No have sense this casino promote and write anything about he if no give payouts and only scam.You like official page need write real situation and show others that this scam.

I think it's pretty clear from what we have on our website that the casino is one of the worse ones. Before a player goes to play, it is best to do some research and therefore look at, for example, complaints or user reviews. I have opened the complaints now and there are a lot of them that the casino did not solve and it was a mistake on their side. We have also written that the casino operates without a license. Its safety index is below average which is also another warning. Just because we have it on our website doesn't mean that we promote it, but it does mean that if a player comes across such a casino, he or she can find information that can help in making a decision. If I had looked at all these things I mentioned, I would not have gone there to play.

so proud of how TALL & LOYAL Ozwin casino has stood in some of the biggest tests in time regarding payouts, & how they treat their customers after those payouts. . who knew that would be so important. not just finding a place that actually wins, that actually has a low minimum deposit requirement, that actually will accept your documents, that actually will pay you quickly, that actually lets you cashout in bitcoin after depositing with credit card, that actually has great bonuses, and that actually lets you still claim those bonuses after ripping one apart and cashing out big, and during that huge payout week you redeem 12 dollars in comp points and turn them into $3,000 and then asked to be paid on the heels of the other payout, and them pay both and still let you claim their bonuses and have full access to the perks they offer.

if there was ever a time or motivation for a casino to give me the short end of the stick it was this week. and boy did they pass the test of decency & loyalty, and i feel like the whole ship of staff over there deserves the best sleep every night knowing they do the right thing by people everyday.

i deposited with Slotastic for months. i even had a few embarrassing blow ups. deposited 30, won a thousand and lost it all back. then made that same mistake again! So surely the 3rd time eventually came around and because of the last 2 blow ups, i cashed out $2,100. Give them credit they paid it & accepted my documents faster than any casino yet, but after the payout (MY FIRST PAYOUT with them!) I’ve been banned from redeeming their bonuses they erased all my messages and confiscated my journey points in which i invested a lot of money to build up. completely obliterated my future my foundation my history and relations there after 1 payout.

after being hurt by this and noticing their anger towards me after my payout, i realize how important loyalty is for a player and a casino to have over anything else such as licensing and T & C’s. for all i know Slotastic has all the licenses and are the leaders in license holders. and are 10/10 rated. But this really just happened , Slotastic confiscated like 900 points on my journey board. that was my savings account. normally a business would look at those points as a gift FROM ME showing im a true customer to YOU. it’s like when you buy 10 smoothies and the 11th is free but you win a monthly drawing and they confiscate your 11th free smoothie and 86 you from the rewards program completely. hurtful? Then to see how Ozwin behaved. im just so happy to see nothing was taken from me. i want to deposit with them asap. and i felt bad for all those payouts with no deposits , was a perfect storm of wins that happened cause the max cashout for bitcoin was 2,500. i won 3,000 off those comp points. so clean money kept coming in for payouts. Thank you Ozwin. and Slotastic, i hope you see things a different way. because my account was locked up in payouts at Ozwin i was ready to play a bunch of my winnings. Rich Palms got most of it you guys got 1% back due to your decisions made decisions kept throw loyalty in the trash new business model.

Hi, thanks for describing your experience in these two casinos. But if I could ask you next time, try to split them into 2 threads. If you are writing about Ozwin casino then you wrote correctly but if you are also writing about Slotastic casino then the opinion about them belongs here: https://casinoguru-en.com/forum/casinos/slotastic-online-casino---general-discussion

But I am glad that you have written like this and offered other players your point of view on the whole experience and I firmly believe that you will continue your positive path. It's not every day that a player has such encounters, although I know that things can always be better. 

However, if you have a casino that doesn't make trouble and everything is fine then I wouldn't change it.

I hope you will continue to do well and thank you for the user reviews you wrote, which were pretty good. 

Wish you good luck ☘️

Been with Ozwin several years. I've had a good relationship. Never had any issues. Payouts are slow, but they do pay out.

Hi, I'm glad you're enjoying the casino. 

Speaking about the withdrawals being slow, how long did it take for the money to come to you ? Are you still playing here? 😉

Yep, still there. Withdraw on a Friday get it Tuesday. Normally 2 full days from the evening of the day you win. Shame, they get so much right but lag on withdrawl time