NV Casino - general discussion (page 9)

Dear Jaro,

I completely agree with your assessment — there’s certainly room for improvement in how the casino handles these situations. For example, once a withdrawal is requested and the status shows "pending" (as it has for nearly 24 hours now), the funds remain available in my account balance.

I will not touch the balance, not a single spin/move/deposit until the funds are successfully received in my bank account.

I’m closely monitoring the situation and will keep you and the Casino Guru team updated on any developments. Hopefully, this ends positively, and I can come back here to confirm that the case is resolved and that trust in NV Casino has been restored.

Deal Jaro. I have completelly the same situation and I Think that this behaviour is in purpose. By tomorrow 04.07 by 23:59 my withdrawal should be successful- I am trying to withdraw my balance since 25.06 without success even my verification is successful. Let’s see. I will inform as well currently.

I waited almost a month, but finally, I received my money. I wrote to support 100,000 times every day, but it was always the same old rubbish. But after a long wait, it finally worked.

Hello,

Jaro and I both appreciate your efforts. Of course, we hope for the best resolution without further delays...

Glad to see that you know what to do!

Hi,

in such situations, I always try to think about whether it is so rewarding for the casino to eventually spare some money when players are not disciplined enough to wait longer until the withdrawal is released or whether it is not at all worth the complaining and overall stress put on the whole support and other teams.

I respect your opinion. Still, the main summer season has just begun, and sometimes the delay is just a delay.

In any case, I hope your withdrawal will be successful soon! Let us know, of course, and thanks!

After full 5 business days, full verification my payout was not proceded. I am opening the official claim, because I am now so frustrated that I wont see my monet at all.I witdrew my balance on 28.06 and by 05.07 nothing happened.

I got my money on my account!!! And the tranaction is still Pending! Umbelievable!😁

Nice!!!

And the money is still in account balance ?😄

unfortunately not but the payment is in proces😂

Thats a good news, sounds promising.

Thank you for update.🙏🙂

Money received.

I like to hear positive news. 

How long did it take you to get the money? 

Do you think you will play here again and give the casino a chance or not?

Since first withdraw attempt - 2 weeks.

will see, money arrived late, but arrived.

So if you decide to give the casino a chance again, feel free to let me know. 

But the important thing is that you have the money, someone doesn't like to wait so long, someone doesn't mind waiting for a while. 

Whatever you decide to do, have a good time.😉

Is NV really that good?)

Perhaps reading the review of the casino together with some user reviews would help you to get some more info.

What do you say?

Do you play there yourself?

Hello! I have read many posts here. They asked me some files to upload for verification, i uploaded those files and it still says in my profile that it is unverified even though next to the files it says approved.I also contacted the support not very helpful 😔. Is there a possibility that I will loose the money? Thank you in advance.

Could you firstly tell us when you requested the withdrawal and how long ago they approved your documents, please?

Thank you for answering! At first, i made the withdrawal request, then they asked me a photo of me holding my id. I uploaded the photo and the next few hours they approved it. Then i checked on funds and the withdrawal request was rejected because of kyc. Then i made the request again. Then they asked a photo of me holding my revolut card. I sent on the support chat that the card is digital and i cannot do that. Also the deposit was from a paysafe card if it matters. Then i asked if a can send the bank verification of revolut that the card is on my name they said yes and also few hours later it was approved. I have also uploaded my payroll receipt. It says unverified. I have also sent again on support and they said i have to wait for verification but I have uploaded what they asked. Sure i will wait as i see from other posts it takes more than a week for it to be completed but you know i am also kind of scared of what i read