I don't know the rules, but I broke one of the casino's rules. I lied about my date of birth, and that's a rule there. That's why my account is blocked immediately so they don't have to pay out, and you can't see that the correct date is listed. They're all just scammers.
Well, if someone broke casino rules, consequences will follow; however, it is probably improper translation. I'm not sure whether you really meant to say you "lied" about your date of birth. If so, please do not do that again; such actions do not end up well, and it is not worth trying. Also, not reading the rules may end up with nasty surprises, so I guess it's better to read them before registering an account.
In any case, Kristina will update you. I hope there is a way to reduce the damage done.
I know I didn't enter the wrong date of birth. Why should I? My birthday is September 30, 1986, and it said September 1, 1986. That's weird, isn't it? Well, my lawyer will sort it out.
I'm not here to question you. According to my experience, mistakes are not something anyone would plan to do and it could be a system failure too. If this is the only problem the casino has to resolve, I guess it is not going to be that complicated.
That's the only problem, but no solution can be found. The idiots just say that I've broken their club rules. One condition is that when we reactivate the account we have to cancel the €5,000 balance. What they're doing is really ridiculous and fraudulent. They can't even show me that it says September 1, 1986. I still think they're scammers trying to avoid paying out the money. I'll just wait and see what my lawyer can do, because the casino has to prove that something is wrong there and whether the date has ever been changed - thank goodness that can all be traced.
That put a completely new perspective on the situaton. I honestly hope that the part about cancelling the balance when the account is to be reactivated has a decet explanation... Would you keep me posted about whole this mess please? I would really love to see the progress.
Has anyone gotten money out of Nv casino?
Nope, haven't received anything yet. I'm currently following up with my lawyer. And there's no need to file a complaint here, since they always respond every 7 days. My lawyer is just quicker to sort things out.
Okay, please get back to me with an answer on how things are going.
Yes, I'll do it. If the lawyer can't come up with anything sensible, I should contact someone online so the casino can lose its license. And that's what I'll do. These assholes need to be deleted.
Their license page can be found, it's something with the curacao gambling department
Yes, but there is an online format where you can report the casino that has lost its license and has to close.
What is that page called?
Nope, haven't received anything yet. I'm currently following up with my lawyer. And there's no need to file a complaint here, since they always respond every 7 days. My lawyer is just quicker to sort things out.
I probably wouldn't advise a player not to file a complaint if he has a problem. At the very least, if the casino didn't address it, then they would get black points, which could help other players in the future.
Unfortunately, complaints are slowly increasing and it is impossible to answer everyone right away if you have 1300 of them. Our team tries to do what they can, but there are quite a lot of players with problems.🤷♂️
They say that since my withdrawal is 20x larger than my bet, I have to wait 30 days even though I was promised 5 days at most.
You won't get any money paid out. Take screenshots of everything, especially the profile with the date of birth, to make sure it's the right one. And if they still don't pay out, please contact a lawyer. They'll help you, and the casino could potentially lose its license.
My account is still open and they just say I should get my 1300 euros within 30 days and it's been 5 now
Yes, it's still open, just wait and see. Better take screenshots of everything, trust me.
They say that since my withdrawal is 20x larger than my bet, I have to wait 30 days even though I was promised 5 days at most.
Do they have something like that in terms that if your withdrawal is 20x bigger they have a month to pay you the money? That would probably be the first thing I would look at.
Anyway, since you have a complaint, I think we'll try to help you if nothing happens.
Did the casino ask you for any documents or not?
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