Novibet Casino - general discussion (page 2)

At first they told me that I falsified the documents, which was a very serious accusation.

After a week of wondering why they said that, I confirmed that they were telling me that because I changed my phone plan, and my selfie photos, the document did not match the first one I sent since the account number on my phone bill It changed, due to the due movement I made to change the plan. He seemed incredible to me like no other agent. You could tell me why you were falsifying it, and I could get to the point of realizing it myself, then I uploaded an email with my selfie photos and the PDF that matched, within the email I explained the situation, as did five agents per call. .

After long conversations with the agents on this topic, they confirmed again that everything was fine and that they added. Additionally, the note for the withdrawals department. That I only had to wait 24 hours. Not even 24 hours have passed and they asked me again for my phone receipt document.

I don't understand what else I should do, or if the system has already gotten stuck with my documents and that's why it may take a little longer.

I am patient, what makes me impatient is that none of the agents can give me an answer as to what I am doing wrong, or that they do not specify the reason why they check me 24 hours a day, they ask me again to send the same thing that I already did. They verified me.

I even have a certain fear that they will keep my money

See if they themselves tell you that there is no problem and they ask you again, I know why it is and what is happening and I am going to explain it to you every time you send documents the same agent does not take it, a different one takes it and how You have been sending and sending emails with your documentation, it is more misplaced than anything, stop sending emails and do not respond to anything in a while. I advise you to take a maximum of 2 weeks and then go overboard, possibly a week and then you will see that it will only reach you where you want it. If this is not the case, communicate through the chat and explain the situation and they will tell you that they will pass it on to the corresponding department and then what you are going to do before they cut off communication eo df. The chat will be what. I will give you a page number so that you can address the problem through that number and yes. OE tracking only to that number. Invoice

I see the same thing over and over again. If you have a problem and don't know what to do, you can file a complaint with us and we will try to help. 

I have a feeling it's going nowhere and I would get frustrated with being told everything is fine and then being told it's not and having to send the same document again.

What do you think, will you go for it ?

Yes, how do we proceed?

Just click on this link and file your complaint here. 

If you need or want to know what to expect from the whole process, then the guide- Complaint Resolution Information and Instructions will be useful for you.

If anything doesn't work or you need help, let me know.

Also, if you have an update, please don't hesitate to inform me. 🙂