Novibet Casino - general discussion

If you want to discuss anything related to Novibet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, good afternoon, I made a withdrawal but it's taking too long, but the casino tells me that withdrawals are not processed on business days, please can you help me

Hello there.

So, now you have another issue in Novibet Casino too?

Just a few questions, if you don't mind:

Has your account been fully verified?

Have you successfully withdrawn from this site before?

When did you complete the KYC or submitted the withdrawal, please?

I know it's a lot of questions, but to respond accordingly, I could use the answers.

I don't know what you mean by problems, the truth is, I don't know that I have problems I say what happens I say what happens but I don't make it a problem I am looking for a solution to something that has been taken as confusing or wrong but I don't have to believe or feel that it is a problem how I can be wrong or wrong Or how I can misinterpret things so I don't see why And let's say what would it do for me to answer your questions it's fine and you want to analyze me and investigate further but look it up its way but I have nothing to hide but neither do I have the obligation to tell you or answer what you ask me So I don't have any problem I don't know I have a great time with this if it can't be played I look for another one I invest my money I have my I work my business and I don't see if one side doesn't want me then I go to another and so on but I'm fine there is no problem

Good afternoon, just make the comment without discussion without complaint, it's just to tell you that you can't say something because the ease with which they cut you off is by closing your accounts, so here they just closed my account in Novivet such Once just for having told him that how was it possible that they did not have the ability to answer the questions that one asks the support people and their manager because there has to be a manager? They don't teach them, they train them only to obey, they don't train them, they just train them, and the annoyance is because I question them in the answers they give. So, no problem, gentlemen, you can close that door but it opens a thousand. I say it what a shame to be a good casino because the truth is I am not going to criticize it, it is very good but what a bad act they do not take responsibility for their actions for their mistakes they want to get clean But well the Time will tell and we'll see How we'll be, well, I'm going to continue here and here We'll continue Take care of yourselves, thank you and Take care of your clients, don't take care of money, the truth is that you will get more money taking care of your clients than taking care of money, that's not how they are, I don't know they know how to do things to accuse things check not only with articles that they just know how to paste them and they don't even know what they say because they have never read it completely

Hello.

I don't understand your post pretty well.

I found the submitted complaint against the Highway Casino - this thread is about the Novibet Casino, so I wanted to be sure you are posting your information in the proper thread. Do you understand me, please?

You also asked for help - so it seems there are some troubles.

Hence, we need more details to provide help. Submit another complaint, this is how we help players.

I hope you'll manage to catch my meaning.

So, it seems you are just not happy with the rude support - ok

Are you still asking for help, though?

Good morning, sorry for being defensive. I don't have the experience of this kind of help. I always mistakenly think that they give preference to casinos.

When it comes to your comment where you say that "you can't say anything otherwise the casino closes your account". I suppose it's always the best to be polite and cooperative as long as you have any balance on your casino account. Once you manage to get all the winnings, feel free to express your opinion no matter if they like it or not.

Well, not even though they haven't paid me, I do want to experience my feelings. Right now I'm at a point where if they pay me, well, if not, then let them take advantage. I don't limit myself to expressing my feelings when they get me out of my mind.

Hello,

I am not sure what appears to be the problem, but additionally based on your most recent user review, it seems like you do not like this casino much. Well, if I may start with a question, I would like to know whether you need some sort of help.

Do you somehow struggle to get your winnings? I'm asking because there is a pretty fair chance we might be able to help.

So, consider further explanation, please.

They are also trying to scam me, I have multiple pending bonus payments, 13 days waiting, I communicate daily with the casino support and they are of no use, they are committing consumer fraud through misleading advertising and failing to comply with their contract (tyc ), which are two crimes, one criminal and the other corresponding to the direction of games and raffles.

If you feel you need some help from our team, please do not hesitate to submit a free-of-charge complaint. I am sure they will do their best to get it all solved. Please follow this link to do so, and let us know if you need any other help.

Hello, I have problems with my withdrawal.

They have been verifying my account for a week, but a few hours after they verify it, they ask me again for the same document. Once verified, they ask me to wait a period of 24 hours to withdraw my money. 24 hours pass and I They unverify the account again, asking me to resend the documents that had previously been verified. It is the first time I have tried to withdraw something, I have sent emails and called countless times and they always give me the answer that I only have to wait a period of 24 hours, when I wait for them, they ask me to cancel my withdrawal and do it again, now that my documents have not been verified, I have approximately 10 emails that my documents were verified and continuously another 10 that I have to re-upload.

My only question is if they are going to keep my money or what do I have to do to be able to withdraw it?

Hello!

If the casino decides to keep your money, then it's about finding a way to change their minds, or it's a lost cause. It depends. This specific casino should be interested in cooperation, so I would be optimistic.

Under these circumstances, I feel it would be pointless to look for a decent reason why the same documents are getting approved and then rejected in cycles, but I would try to find out the answer anyway if I were you.

There, however, might be a way to solution, the problem is that we resolve issues related to the KYC only after the casino has been trying for more than 14 full days. Do not play with the money, and keep asking the casino what you need to do in order to pass the verification. Come back here with any updates, ok?

Look, I advise you to talk to an agent on the phone while they verify all the documentation and to tell you verbally if everything is in order, then have him help you make the withdrawal and give you a sheet or verification number that Everything is fine because they are very troublesome and that is why I canceled my account with them if they pay you but they are very troublesome and I advise you that after withdrawing you cancel your account because they are very annoying with the documentation

Hello, I come with an update, the only way the casino can justify itself is that they don't know why they reject me. For 2 days now, I have been dialing and they told me that if indeed everything is verified, the documents have been correctly verified for 72 hours now they say that the withdrawal department They are "in the process of investigation" and the agents say they can't do anything else about it, I have to wait but they don't know how long, there is no specific deadline, they don't give me an answer about anything.

My question is, how do I change their mind to return it to me?

The only thing they can confirm is that the case has been escalated, and that my documents are 100% verified. I just want to know if they will give me my money and how long it will take?

Well, this is a difficult question, and only the support of the casino should be able to answer it. I hope that when your account is finally verified, you will be able to get your money soon. Please let us know whenever you have any updates. Our team will be ready to step in at any time if the issue continues.

May I just ask what payment method you used for your withdrawal?

Hello, they have verified everything about 15 times to date everything is fine, they ask me to wait 24 hours which is how long the withdrawal takes and exactly at 24 hours. After all having been verified again. I receive an email where they ask me again for a document that proves that the telephone number is mine, if I would like them to support me in what other method I can use, they ask me for proof of my telephone number, I send it to them that my phone actually comes Name my phone number, my address and the plan I use, so I don't understand what else I should send.

And what I understand the least is that numerous times the agents have told me that they do not find any problem with my documentation and when they ask me to send it again they do not give me a reason why I should send it again. However I do it.

My withdrawal is through SPEI