Novibet Casino - general discussion (page 2)

Hi, I am sorry that you have to deal with the casino over such a small amount.

Could you briefly explain how this works and why you were supposed to receive those 25 euros? How did you reach the level that gave you this reward? Is it part of a VIP perk, or is it related to something else?

Do they have something written somewhere about it?

YES OF COURSE AND THEY DON'T ANSWER EMAILS IN CHAT I DON'T GET ANY ANSWERS

I'll also give you the screenshot.

Okay, my question is whether you received the rewards for the previous levels?

I would also like to mention that sometimes a casino may simply decide not to provide certain rewards, such as bonuses or similar benefits, and they are not always required to explain why.

That said, I may be getting ahead of myself. I am just mentioning that this is something that sometimes happens to players. However, the casino has not told you anything like that yet, so I would not jump to that conclusion. I would wait and see whether the situation changes or whether the casino eventually addresses the issue.

I'VE BEEN WAITING FOR 5 DAYS ALREADY

Maybe I would open a complaint on our site, but I'm really not sure if that will help. 😕