Novibet Casino - general discussion

If you want to discuss anything related to Novibet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Novibet says that it "accepts players from Greece" and also that it is a legal casino! You are obviously wrong according to the picture.

Hello,

we provide accurate information, meaning this casino actually does not allow players from your country and is licensed only in Malta. 🙂

So, what seems to be wrong, please?

If you can register using your correct Greek address, that would be different.

Let me know what you mean. 🙏

Good evening, Novinet (novibet.gr) normally accepts players from Greece, please see here novibet.gr

The operator of Novibet.gr is Gamart Limited, a company incorporated in Malta, with company registration number C95282 and registered office at MWH Building, Office N.1, Oratory Street, Naxxar, NXR 2504, Malta.

Gamart Limited is licensed and regulated by the Gaming Supervision & Control Commission (GSC) under license Type 1: HGC-000022-LH and Type 2: HGC-000023-LH issued on 15 June 2021 and valid until 15 June 2021 2028.

Good day to you!

I see now. Thank you for the information. I'm forwarding the casino to the Data Team for further check.

If you have more tips, we're here. 🙏

Have a great weekend!

Hey there again!

I received an update, and here I am with the news. We know about the Greek brand; it has been reviewed. Sadly, due to legal restrictions, we were forced to strip it down from the website retroactively.

I'm sorry.

🤷‍♀️

Dear Readers,

July 7th 2024 at Novibet, I placed a Live Tennis Bet for the amount of CAD 2196$ (approximatively 1458€)

ATP Challenger of Trieste, Italy - Mats Hermans to win against Raul Brancaccio

Odds of 2.50 (+150)

(The odds were 9.00 / +800 at the beginning).

Potential winnings : CAD 5490$ (approximatively 3645€).

Mats Hermans won the first set 6-4.

He was also winning the second set 2-1, when Raul Brancaccio retired.

Novibet decided to void the bet and refund the initial bet amount.

Should they have instead refunded me the amount of cashout offered at that time? It was over 3000$ (2000€).

Otherwise, should they have settled the bet as winner because when Brancaccio retired, my player was leading comfortably the game, so the issue was determined at the moment of the retirement?

I made an internal complaint to their operator LogFlex MT Limited. They answered that it’s the rules and that the bet is voided correctly as per the terms and conditions.

I am a very active player in their platform, I deposit a minimum of 2000$ per month. I asked them to show their good will and compensate with a Sports Free Bet. They never accepted, even if they made a lot of profit with me.

After, I filled a complaint to eCOGRA. They took a lot of time to study the case and they protected the operator quite a bit, without empathy for the customer. They're supposed to be neutral, but they didn't give me that impression at all. I also asked them to show their good will and recommend Novibet to issue a compensation, but they ignored me.

Would things change if I made a complaint here on Casino Guru? Or you think I have other recourses or are my hopes nil?

That’s still more than 3000$ (2000€) lost as a result of yes badluck, but also their bad will.

Thanks a lot for your precious time and for your advices!

Yours Sincerely,

Olivier from Quebec, Canada.

I would say that we would not be able to help in such a case, as we are not involved in sports betting. So unfortunately if you are interested I can post links where they might be able to help you.

However, I also bet occasionally and in my opinion, it could be that the casino made a good decision. Have you looked at the Terms and Conditions as they are listed ? Usually when a match is not finished, bets are given back. It doesn't have to be like that everywhere, but most of the time it is. So try to see how they define it in the Terms and Conditions when they are invoked. 

I was not aware that your website is not involved in sports betting. I do apologies for the lost of time.

Novibet have a Tennis Retirement Guarantee.

They say that I was not eligible because it’s a Live Bet.

Also, I certainly looked at their terms and conditions. It’s indeed mentioned that a bet is voided if a tennis player retire. A bet will be won only if the issue was determined at the time of retirement. I'm trying to emphasize this sentence. My player was leading comfortably the match at the time of the retirement.

Novibet is an awesome platform. They proceed my withdrawals in 2 to 10 minutes and they have a lot of promos.

But this rule and this bad will are ruining everything

So I think I’m going to move on and accept

the decision. It’s part of the game!

Thanks a lot for your precious time 😊.

I see that you also took it quite sportingly, which I like. 

I know that some bookmakers have a bet that if a player makes a scratch (retirement) and you bet that even if it happens and your player is winning, you will win the full amount. But as I said, not everywhere is like that and not everywhere is such a possibility.

According to the sentence you mention "A bet will be won only if the issue was determined at the time of retirement." this seems to me like the case where a player would not even enter the match and would give up without a fight. Because the phrase "at the time of retirement" probably can't be in the match, because you don't know in advance if for example a player gets injured or something happens that prevents him from finishing the match. But as I say this is just my view on it from my experience. 

So you are not to blame at all and I and you have not lost any time. It's good that you asked. I hope that you will do well and that more will come your way. 🙂

So I think I’m going to move on and accept the decision. It’s part of the game!

I think that's the best thing to do.

Looking at it from a casino's perspective, being a live bet, I can understand why your bet would be void. Imagine the player suffers a slight injury early in the game, shakes it off, then continues. You may potentially know that he/she has had previous injuries to the same body part and proceed to place a bet thinking that they may not make it all the way through the match. Sure enough, they are unable to finish.

Do you think you should get paid in that scenario?

I'm a big fan of Novibet. Far and away the best place I've ever played at. I'm actually a little concerned at the moment as there are some rumblings of delayed payments and employees quitting. Hopefully they're not going under, as casinos that pay out that fast and also have default RTP on most games are increasingly hard to find.

Yes, we think alike, do you also bet on sports from time to time or is it not your cup of coffee? 🙂

Indeed, Novibet is my favorite place too!

My winnings are deposited in my bank account within 15 minutes, and sometimes in only 3 minutes. I never seen this anywhere else! 

Once a week, I receive between 20 to 100 free spins worth 0.20 each without wagering requirements.

Once a month, I receive a 100% sports reload up to 500$ with only a 3x rollover requirement (odds of -200 or 1.5).

They also offer great daily promos like : ‘’Place a single and pre-game bet of 20$ or more with odds of -200 (1.5) or higher and receive a 10$ free bet or 100 Free Spins on Book of Fate worth 0.20$ each without wagering requirements.’’

Finally, for Canadian players there is a NoviGift Wheel you can spin daily to get some prizes (I don’t know about other countrys).

From my side, I haven't noticed any delayed payments yet. I will notify you if this is the case. The only thing I noticed is a slight decrease in quality promotions. Per exemple, wager promos. It’s often a 10$ free bet instead of 25$ or 50$ or 100$ like in the past. I already saw a 200$ free bet promo too! But not since a long time.

And I also noticed a little delay by email support since a couple of weeks.

But I recommend this website to everyone!

You described it quite nicely and quite descriptively. If you are interested, you can do it in user review, maybe you could help some player to decide whether to play or not in this casino. 

I also have a little tip for you, if you respond to someone, you can use the "reply" button and the player you answering to will be notified and can reply to you sooner. 

Have a nice day. 😊