Nomini Casino - general discussion (page 7)

Good evening

I've been playing as a nominee for a couple of years now.

I was lucky enough to win a nice sum of money 3 weeks ago now, my current balance is 22000

As you well know, the maximum withdrawal for my VIP level, which is currently level 2, is 500 euros per day.

I applied for 500 on October 22/23/24 for a total of 1500

but still today after two weeks I have not received the payments

I said that I have never had problems of this type

what can I do ?

I can understand why you are concerned, especially since you have not experienced such delays with the casino before.

As you requested three withdrawals of €500 on October 22, 23 and 24, the first two requests have now reached the usual 14 day period we allow for withdrawals to be processed. If they are still pending and the casino has not provided a clear explanation, you can submit a complaint regarding the outstanding €1,500.

Please keep the withdrawals pending and avoid cancelling them or playing with your remaining balance while the matter is unresolved. Our Complaints Team can then review the situation, although the withdrawal from October 24 may still need to complete the 14 day period before it can be investigated further.

Ok I sent the complaint

A thousand thanks

a question, it could be a problem

the fact that he made the withdrawal from a different browser than usual?

I added the app to my phone which is just a link not a real app

Franco from the VIP department replied to me yesterday

telling me that he apologizes and that he will speed up the withdrawals

Using a different browser or adding the casino website to your phone as a shortcut should not be a problem by itself. It may occasionally trigger an additional security check if the casino detects a new device or browser, but it would normally ask you to confirm something or provide a clear explanation.

The message from the VIP department is at least a positive sign, as they have acknowledged the delay and said they will try to speed up the withdrawals. However, it does not yet confirm when the payments will be completed.

Please add this message from Franco to your complaint, as it is relevant to the timeline. Keep the withdrawals pending, avoid playing with the remaining balance, and wait for either the payments or an update from the Complaints Team.