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Yeah, of course it is a huge delay. I agree with you.
We will look into it as soon as possible, and I really hope we'll be able to solve the situation.
I really appreciate your help I just want them to be fair to players who are suppose to be there to have fun an trust where they put their money into,an not have a casino that's suppose to be one of the best casinos with fast payments an great customer service turn around an not pay what their players have won fairly...plz help me get my $700...thank you
That is the whole point of our work here, really. We aim for fair play every time.
Please reply to your complaint whenever possible so we are able to move forward.
Has there been any update by any chance?

my withdrawal is still in the same place it was a wk ago..it hasn't progressed at all
I hope that the casino will cooperate with our team then. Just please hang in there. 🙏
In what state did you say your account is there? Is it fully verified?
Update i checked in with them today an not only had i still not recieved money they rejected my withdraw an it was back in casino account again with no valid reason only the was a technical issue an told me everythung i already knew an done because my bank details an how ive withdrawn money every other time has not changed an my account didnt need to be verified as they said it was fine.so ive had to make another request an they said i should not have any problem this time
Must be really hard to go through this. I hope that soon we'll be able to communicate with them and learn more.
I understand your frustration. Our complaint team is doing everything we can, really. It is just that there have been many cases coming in, actually.
I will try to get in touch with my colleague Attila and ask him what can be done now. Okay?
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