1 year ago
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Is your issue with the withdrawal still the same? Our team will soon respond to your complaint as I can see on the timer. Just bear in mind that we give casinos 14 full days before we can intervene. This doesn't count the weekends, of course.
Let us know if you have any updates, please.
From 17.10. I have submitted a request to withdraw my won 18,000,- regardless of the fact that they took such a fee that I am assessed only 16,848,- CZK....
The documents I sent there are all legible and I still want it all over again
Od 17.10. mám podanou žádost o výběr mích vyhraných 18000,- nehledě na to že si vzali takový poplatek že se mi posuzuje jen 16848,- Kč....
Doklady co jsem tam poslala jsou všechny čitelné a furt to chcou dokola
So do I understand correctly that they ask for some documents that you have already sent?
You need to make sure if they are in the right format and of a good quality because this could be the reason they don't approve them.
Could you check that, please, and let us know?
Also, about the fee you said. Did you read about it in the casino terms that there will be some fee on the withdrawal? It should always be written there so the players know about it beforehand, you know.
So do I understand correctly that they ask for some documents that you have already sent?
You need to make sure if they are in the right format and of a good quality because this could be the reason they don't approve them.
Could you check that, please, and let us know?
Also, about the fee you said. Did you read about it in the casino terms that there will be some fee on the withdrawal? It should always be written there so the players know about it beforehand, you know.
Yes, everything is in normal quality, the other casinos took it just fine, it's readable too..
When I played there, the fees were not written in the rules, but it was written there that they can actually change the rules during the course, so it is already written there
Ano všechno je v normální kvalitě ostatní kasína to v pohodě vzali i čitelný to je..
Když jsem tam hrála já tak poplatky v pravidlech psaný nebyly ale bylo tam napsané že si můžou vlastně v průběhu měnit pravidla takže už to tam je dopsaný
So maybe is time to file a complaint. What do you say?
Our team will try to get in touch with the casino and find out more information about what exactly is going on there.
Please follow this link where you explain everything regarding your withdrawal, and hopefully we'll be able to get to the solution of this issue together.
Will you try that?
Hello, I registered at the casino and wanted to deposit so that my payment method could be verified and then I could withdraw, but when I want to deposit, it takes me to a page that my phone generated as dangerous for me and my device. So is this a scam? They are not responding to the email I wrote to them and they do not have the option of transferring money from the bank, they only want card details.
Dobrý den registrovala jsem se na casino a chtěla vložit aby se mi ověřila platební metoda a mohla poté vybrat ale když chci vložit převede mě to na stránku kterou můj telefon vygeneroval jako nebezpečnou pro mě a moje zařízení. Jedná se tedy o podvod? Na email který jsem jim psala nereagují a možnost převodem z banky nemají pouze chtějí údaje od karty.
Hello, I just want the data through verification...it took me a month and a half to withdraw my 20 thousand won, but EVEN DESPITE THEIR OBSTACLES, I remained persistent and patient and as I say, after A MONTH AND A HALF they were finally sent to me...they charged me a fee of almost 3 thousand
♡◇♡◇♡◇♧♤BUT I THINK THAT OUT OF 500 CZK, WHAT YOU GET FOR VERIFYING YOUR PHONE NUMBER AND EMAIL... PLUS ONE DEPOSIT OF A MINIMUM BET OF 170 CZK VIA VISA CARD IS GOOD ...◇♡◇♡◇♤♧
(ANOTHER CRITERION) THAT YOU HAVE TO TURN 500 INTO 30000 TO BE ABLE TO WITHDRAW
FROM THE 170 CZK YOU HAVE TO RE-DEPOSIT 20,000 TO BE ABLE TO WITHDRAW ANY FUNDS
You have to send them a different photo of your ID card or verification that the card is really yours x times a day
A million phone calls to their helpline and every time they mentioned the cancel button....
Zdravím chcou jen udaje skrz ověření....sice mě trvalo měsíc a půl abych tam vybrala svých VYHRANÝCH 20tisíc ale I PŘEZ TY JEJICH PŘEKÁŽKY jsem zůstala vytrvalá a trpělivá a jak říkám, po MĚSÍCI A PŮL mi byli konečně zaslány.. sice si strhli poplatek skoro 3tisice
♡◇♡◇♡◇♧♤ALE JÁ SI MYSLIM ŽE Z 500kč CO DOSTANETE ZA OVĚŘENÍ TEL ČÍSLA A EMAILU... PLUS JEDEN VKLAD MINIMÁLNÍ SÁZKY 170 KČ PŘEZ VISA KARTU DOBRÝ ...◇♡◇♡◇♤♧
(DALŠÍ KRITERIUM), ŽE 500 MUSÍTE PROTOČIT 30000 ABYSTE MOHLA VYBRAT
A Z TĚCH 170KČ MUSÍTE ZNOVA PRPOTOČIT 20000 ABY STE MOHLA VYBÍRAT NĚJAKÉ PROSTŘEDKY
Musíte jim každý den xkrat za sebou posílat jinak vyfoceno obcanku nebo ověření ze karta je vaše doopravdy
Milion telefonních hovoru s infolinku od nich a pokaždé zmínili tlačítko zrušit....
And its not like any major money, feels very unprofessional and kinda sad on behalf of a financial entity such as a casino...
Why should anyone else bother with this? Almost 2 months later, I got it.... Actually, almost as soon as I wrote it publicly...
Proč by se tím měl ještě někdo zabívat skoro po 2mesicich necelich sem to dostala .... No vlastně skoro hned co jsem to napsala veřejně...
I go to the casino to win, not to lose...so 150 CZK is not a big deal? But please.
Na casino chodím vyhrávat a ne prohrávat ....takže ze150 Kč žádné velké peníze? Ale prosimtě
Specifically they quoting some complex security check progress. Practically they looking for a excuse to relieve me of the lousy 300$ I got lucky and won without depositing a cent ... And since their unregulated there's not much I can do. Just a reminder that greedy people suck )
Hello, on June 6, 2025 I submitted a request to withdraw my winnings, the fee was approximately 9000,- and the winnings have not arrived yet, only excuses, I don't know how and where to complain, Vlaďka
Ahoj, dne 6.6.2025 jsem si podala žádost o výběr výhry, poplatek cca 9000,- a výhra dodnes nikde jen výmluvy, nevím jak si mohu a kde stěžovat, Vlaďka
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