NolimitWay Casino - Player’s withdrawal is delayed.

Hej

jag undrar om ni kan hjälpa mig att få ut mina pengar från nolimit way casino

det har nu gått 7 dagar och de har fortfarande inte godkänt mitt uttag

tack på förhand

Med vänlig hälsning, Johanna L***

Dear Jonahanna76,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Ok tack så mycket

Hej igen

nu har det gått 14 dagar sen den 6/6 när jag begärde mitt uttag och de har fortfarande inte godkänt det trots att jag skickat in alla verifiera uppgifter

de talar inte om vad jag kan göra för att underlätta svarar bara otydlig hela tiden

ska det verkligen behöva ta så här lång tid eller förhalar de med flit?

jsg har nog skickat minst 2 mail varje dag och de svarar knappt

hit ska jag gå vidare?

Det har nu gått 17 dagar och inte nånting

Thank you for your reply, Jonahanna76. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please clarify if your documents have been verified?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Dear Jonahanna76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.