The player from Sweden is facing a delay of 7 days in getting her withdrawal approved.
NolimitWay Casino - Player’s withdrawal is delayed.
Amount: 60,000 kr
NolimitWay Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
1d 8h 17m 56s
Case summary
6 days ago
Public
Public
2 weeks ago
Translation
Hello
I wonder if you can help me get my money out of nolimit way casino
it has now been 7 days and they still haven't approved my withdrawal
thanks in advance
Sincerely, Johanna L***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 weeks ago
Dear Jonahanna76,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
1 week ago
Translation
Hello again
now it's been 14 days since 6/6 when I requested my withdrawal and they still haven't approved it even though I submitted all the verify information
they don't talk about what I can do to make it easier, just give vague answers all the time
does it really have to take this long or are they delaying on purpose?
jsg has probably sent at least 2 emails every day and they barely respond
where should I go next?
Automatic translation:
Public
Public
6 days ago
Thank you for your reply, Jonahanna76. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please clarify if your documents have been verified?
- Did you accumulate your winnings with or without an active bonus?
Thank you.
Jonahanna76 has 1d 8h 17m 56s to reply
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
