Neon54 Casino - general discussion (page 4)

I go to the link and complete everything but it won't let me write my complaint

Okay could you add a screenshot of what it specifically said to you please ? Can you try to open complaint from another browser, or another device and delete cookies ? That might help. 🙂

My experience with this casino and others like it:

They do not require initial verification so you can play with it. They have a wide catalog of slot and roulette games with many jackpots, which I would consider positive. But unfortunately, the negative always stands out more. Both this casino and all those that give you a bonus and a free spin on the Crab game (the one with the cranes that hook stuffed animals) work the same in terms of customer service and various withdrawal problems.

They leave your withdrawal request on standby for weeks, waiting for you to cancel it. If you do this, the process is interrupted and you have to start over. They limit withdrawals to 500 euros, even though they say there is no limit. Then their customer service chat is too robotic. They assure you of attention in your language, but it rarely happens. Rather, an operator uses Google Translator to assist you. In general, I do not recommend this casino, nor its close relatives (casinia, rabona, boomerang, bankonet, etc.)

Sorry, but I have to correct you here, they have a daily limit of €500, as it is also stated on our website.

May I ask how long you needed to wait for your withdrawal?

I can see your point, though, and if you haven't had a very good experience with this casino, it is understandable that you prefer some other ones.

Unfortunately I can't create a ticket, but the casino neon54 just doesn't pay out, please help.

I have already written to support several times

Luckily, you have filed a complaint with our team, and they have already started working on it.

Please update it whenever possible so we can start investigating.

How long have you been playing at this casino, and is this your first withdrawal there?