Neon54 Casino - general discussion (page 4)

I go to the link and complete everything but it won't let me write my complaint

Okay could you add a screenshot of what it specifically said to you please ? Can you try to open complaint from another browser, or another device and delete cookies ? That might help. 🙂

My experience with this casino and others like it:

They do not require initial verification so you can play with it. They have a wide catalog of slot and roulette games with many jackpots, which I would consider positive. But unfortunately, the negative always stands out more. Both this casino and all those that give you a bonus and a free spin on the Crab game (the one with the cranes that hook stuffed animals) work the same in terms of customer service and various withdrawal problems.

They leave your withdrawal request on standby for weeks, waiting for you to cancel it. If you do this, the process is interrupted and you have to start over. They limit withdrawals to 500 euros, even though they say there is no limit. Then their customer service chat is too robotic. They assure you of attention in your language, but it rarely happens. Rather, an operator uses Google Translator to assist you. In general, I do not recommend this casino, nor its close relatives (casinia, rabona, boomerang, bankonet, etc.)

Sorry, but I have to correct you here, they have a daily limit of €500, as it is also stated on our website.

May I ask how long you needed to wait for your withdrawal?

I can see your point, though, and if you haven't had a very good experience with this casino, it is understandable that you prefer some other ones.

Unfortunately I can't create a ticket, but the casino neon54 just doesn't pay out, please help.

I have already written to support several times

Luckily, you have filed a complaint with our team, and they have already started working on it.

Please update it whenever possible so we can start investigating.

How long have you been playing at this casino, and is this your first withdrawal there?

Warning! Neon54 is by far the worst casino experience I've ever had!

I strongly advise everyone to stay far away from Neon54. This platform is an absolute nightmare. I requested a withdrawal over a week ago and still haven’t received a single cent. Meanwhile, a friend of mine requested his withdrawal days after mine, and he already got paid. How is that even possible? This is not just unprofessional – it’s downright suspicious.

The customer support is an absolute joke. You either get copy-paste responses or no reply at all. There’s zero transparency, zero urgency, and zero respect for players.

As a content creator, this affects me even more: You can’t have a withdrawal pending and claim a bonus at the same time – it blocks everything. That means I can’t create content, I can’t stream, and I can’t use my balance properly. My work is on hold because this casino doesn’t know how to treat its users.

If my withdrawal is not processed TODAY, I will go public with this entire situation. I will post this review on every major platform and actively warn my entire community not to play on Neon54. I’ve already lost too much time and patience because of this completely unreliable platform.

Bottom line: Neon54 is not trustworthy, customer-hostile, slow, opaque, and in my opinion borders on scam behavior. I have the proof, and I will not stay silent if this doesn’t get resolved immediately.

Please help, I have been waiting for my payment for weeks and I have friends who applied after me and received their payment

Hello.

I will firstly ask if there has been any update regarding your withdrawal, please.

Also, please know that not every case is the same. You said that your friend already got his withdrawal, but surely you didn't play the same games, for example. Or deposited exactly the same amount using the same payment method, and so on.

They always need to check everything due to the AML policy, and only then can the casino approve the withdrawal.

So, did you use some bonus? Is your account fully verified there? What information do you have from the casino about your withdrawal, please?

Hello,

No, there's no news. My friend deposited the same amount as me, but he only had 100 euros, while I withdrew 400 euros. I have the feeling the casino is deliberately taking its time so you lose your winnings, which I won't do.

The casino claims that verification is not necessary for withdrawals, and there is no way to verify the account.

It is good that you won't touch your winnings, of course, even though you have to wait a bit longer to withdraw them.

Maybe our complaint team will be able to help and try to investigate this issue to find out what the reason is for this delay.

What do you say?

If you'd like, please file a complaint by using this link and explain the whole situation there.

We'll keep an eye on this, and hopefully soon there will be some more information, and your withdrawal will be processed.

Hello I’m pulling my teeth out this has been going on since last Wednesday and it’s still hasn’t been paid I even set up an account with PlayID as I was told it would be faster but noooo so I also have $ 800 sitting there still not paid and I’m getting the same bullshit copy and paste speel it to worry bla bla it says up to 3 days to get your withdrawal but it now been nearly a week I want to shut my account once i get paid my winnings if I get it al sty any suggestions would be appreciated.

These guys are dodgy I had Evan call me the next day and say he was my manager but now he’s not even replying to my emails . What’s going on why are they still operating they have made something that is suppose to be enjoyed and turned it into a nightmare .

Hello, first of all, I would like to mention that we give casinos 14 days to pay out players.

I see that you have been waiting for about a week and the casino has not said anything relevant.

It is important to be patient, as according to the screenshot, your withdrawal is under review. 

Did the casino ask you for any documents? What payment method did you choose?

If nothing happens next week, we will try to help you. 

i fully verified myself before even did my first deposit .

I used my Visa card to deposit

They advertise fast payment up to 3 days I have contacted support no reply and 24/7 chat no one has mentioned 14 days also I set up PLAYID hoping it woould be faster but I’m starting to think they are all untwined together sand story I have 800 there and 500 in neon54.

is this what they do Have I been scammed ???

thanku

Has this happened before with neon54 and did u win ??

Hello did u have any luck ???

there doing the exact same thing to me.

im in Australia and dont know what to do

All I seem to be reading here is bad bad bad neon54 yet they are still going wtf how dies this happen to hy are we not protected what a joke

Can someone please please tell me what else can I do

who can I report them to they need to be closed down.

stealing and liars they are making people angry and fed up

I don't think you were scammed. We give casinos 14 days on our website before we can theoretically help you. Not the casino.

Sometimes delays can occur, but it would be best if the casino always communicated with the player. If you are verified, it's fine, and so apparently all you have to do is wait.

If nothing happens, the casino will be contacted by us when you opened a complaint.