MyStake Casino - general discussion (page 6)

I'm very sorry to hear about such trouble, sadly Mystake as a casino without the UK license is not part of the GAMSTOP register, hence the casino would not know that your misused credentials are in the register.

I also fear that any refund would solely be on the goodwill of the casino since the casino has not done anything wrong.

For a deeper investigation and further explanation, I can offer you to submit a complaint here on our website. Sadly, I have no other suggestions.

Hello,

no problem with the questions, but I'd say that next time you should ask for the verification the moment you register in the casino, to avoid problems with the withdrawal in case you win. If you can't provide any utility bills, then you may have a problem. What the casino sent to you, is truly a common practice, I'm afraid.

I guess that you have to explain the situation to the casino and reach some deal about the documents.

Furthermore, usually, only .pdf format is allowed, because cropped pictures and photos can be manipulated.

So, you have to provide official statements such as bank statements created by your bank and provided in the proper format. - at the moment, to me this one sounds like your only option.

I feel that you could use more insights about the verification to avoid future trouble, so please, consider undergoing this free course: https://casino.guru/academy/course/igaming-player-verification

Let me know what you made up with the casino, please 👍

Hi, I deposited €20 on the mystake site but by mistake I activated a bonus I didn't want (from that bonus I had earned €1.60), I contacted support saying I wanted to remove it but they removed both the bonus and the deposit 20€ I had made, remaining at 0€.

Well, I feel that you should try to clarify the problem with the casino. That would be the easiest way at the moment.

Feel free to paste here associated communication - preferably in English.

Will wait for an update.

hello this was the answer:

hello, unfortunately it was not explained to me that if I canceled the bonus, the money deposited would also be taken away from me. I kindly ask if you could put the €20 I deposited back into the mystake account

I'm sorry, is this the casino's reply or are you repeating the previous information?

Did you ask the casino to explain the issue, please? I feel that you unintentionally took some bonus, but also you played with it already. Am I correct?

If you know that you gained €1,60 from that bonus to me it seems that you like to cancel the bonus simply because you did not win more from it.

Though I'm just guessing. 🤔

Ask the casino for an explanation, and let me know, please.

Not sure if anyone has this problem.

I joined mystake.com a while ago and haven’t had any issues with withdrawing money. I use a debit card to deposit and the same to withdraw. (Never a credit card)

recently I have an amount of 1200 to withdraw. By using the sepabank transfer as I don’t have any crypto accounts. I did the same thing as I always do but it got rejected. I did it again and it got rejected.

I got a message from them saying saying that I need to send a verification of the "credit card" I’ve used. Again it’s not a credit card.

they also said to send a picture of the front and back of my card. They want the first 6 and last 4 digits of the card number along with the expiry date and the rest of the numbers can covered with tape.

is this normal ? To me it’s not. As previously I’ve been able to withdraw small amounts with no problems. I don’t want to send any pictures of my details even if some of it is covered.

Has anyone had this with Mystake and have they sent a picture? If it’s not been an issue before why is it now?

thanks

R

Hello,

this is normal.

Sadly, sometimes casinos fail to understand that if the card is just a virtual card meant for internet payments mainly, mostly you are not able to make a picture.

I hope this is not the case, though. If you are uncomfortable sending such a picture, don't do that, and ask the casino for a different withdrawal option - if possible.

Let me know how it goes. 🤞

The bookmaker is a scammer! If you win, your account is blocked without explanation! DO NOT PLAY AT THIS CASINO!!! USERS ARE BLOCKED AND JAUGLED ABOUT THIS SAYING YOU WILL NOT DO ANYTHING!

I had the same problem when they say credit card they mean debit card that you have been using to make deposits. I had to send them mine and within 24hrs I got my withdrawal processed within 24hrd

The bookmaker is a scammer! If you win, your account is blocked without explanation! DO NOT PLAY AT THIS CASINO!!! USERS ARE BLOCKED AND JAUGLED ABOUT THIS SAYING YOU WILL NOT DO ANYTHING!

Used a 170% deposit bonus

I played automatic roulette in slots, it was not forbidden in the wagering rules, all conditions are to set no more than 5 dollars. I replenished my account with $20 and took the bonus, went into roulette and bet even/none for $5 (just playing) and I was lucky, I won back the bonus and ended up with a plus of $100 on my balance. Further, verification does not let me through, although I loaded everything correctly and then the account is completely blocked. To an attempt to find out the reasons, the answer is - We just decided that we have the right.

I have one account

Didn't break anything

I took advantage of the offered deposit bonus honestly and according to the rules

Never, under any circumstances, play on this resource. If you win, they will just block you and you will not even know why, because they just wanted to.. the worst casino I have met in 10 years.

I had a withdrawal for €1900 which I won on a slot zI had to verify my debit card again and I got the money back in my account in 24hrs. Submit a complaint here and see if they can resolve your issue

Hello,

there are many reasons for blocking the player's account. Among the most usual and not particularly bad ones count the verification, of financial checks.

Of course, it would be nice to know what is happening, but from what I see, sometimes the account gets blocked first, like automatically.

What was the last interaction you did with your account? Withdrawal maybe?

It could help us find the reason.

Hello,

So, we have the explanation. I would say that the account is blocked because of the ongoing check, probably triggered by verification. Anyway, have you received any confirmation saying the account is verified?

I guess you should just calm down and give it some time. The casino is most likely checking your gaming history, bonus policy, and so on. If I understand correctly the casino has not raised any accusation or informed you that you possibly breached any rules, right?

That's a good suggestion, just mind that we allow casinos 14 full days to check the account, and gaming history, KYC - in order to send the winnings. If an additional check is triggered, we give the casino a chance to investigate further if necessary.

Hi, good, I'm looking for help to cancel a bonus code that I activated by mistake

Go on live chat and ask them to cancel it as you activated it by mistake as long as you haven't played with it you should be OK

Someone used the Skrill account when create account?

I started playing today. I have withdrawn €150 to test if they pay or not.

Verify the account before depositing.

Now I see that they have returned the €150 to my game account because I have to send a photo of the Visa.

My question is: why don't they ask for the Visa photo without returning the money to the game account? And once calling then they process the withdrawal.

Now you have to request the €150 again if they verify the card and this is called "start over"

I imagine that they do it to save time and thus take time to pay.

Bad casino I think it is, what happens is that Guru says that it is a good casino and that's why I played today for the first time.

If I collect the 150, I will tell you

Another important thing: they don't send emails from kyc asking for anything

So you have to enter the web every moment to see if they process the withdrawal or have not processed it

It's totally unfair